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Rated 4.9 out of 5 by 318 reviewers.
Rated 5.0 out of 5.0 Best on the Beach This was my first vacation in almost 5 years, and it was well worth it: 5 nights on the beach with a great view. The entire staff was the best and although I am extremely low-maintenance, it was noticed right off when I walked in after an 11-hour drive from Texas. I am already planning my next trip next summer, and I will absolutely stay here again! Thanks for everything, it was my best vacation ever. 27 July 2014
Rated 3.0 out of 5.0 by Equal Access Upon arrival the staff were very friendly. Checked-in. We went to the room. The room was not what we requested. I went back to the front desk and told the receptionist we order a big room. She suggested getting the Penthouse. In my mind for the amount of money I paid, I thought I requested for the Penthouse. I told the receptionist we will take the Penthouse. Immediately without looking through the computer, receptionist said there are none available. Being that I am Deaf, I rely on Video Relay Service (interpreter telephone service) to communication with hearing people via telephone. VRS requires turbo internet speed in order to connect online. Holiday Inn Express internet service was awful. I was unable to communication with the hotel traveling agency regarding my reservation for several hours. When I finally got a connection, the pictures kept freezing making it difficult to communicate and worst of all I lost connection. I had to call the traveling agency back and repeat the process all over again.After convey what had happen with receptionist, the travel agency called Holiday Inn and asked about the Penthouse. They stated their were one available at the time I checked in but someone else has reserved for it. If a guest want a Penthouse, one must reserved through Holiday Inn, this cannot be done through any other agency. I find this absurd and vicious. Holiday Inn had made it altogether difficult and our entire stay was ruin. 27 July 2014
Rated 5.0 out of 5.0 by Best place to celebrate 43 yr anniversary. A big thank you to Sherri at check-in. She's the best. Morning breakfast staff is also super taking care of everyone.our room was impeccable everyday thanks to housekeeping. We cannot wait to return to celebrate our 44th anniversary. 27 July 2014
Rated 5.0 out of 5.0 by The best Holiday Inn Express ever! This Express has been consistent over the last 5 years that I have visited. Staff is ALWAYS extremely personable, cheerful, helpful and kind. Service I love! Everything is wonderful about this hotel. I have never experienced one single negative at this hotel. Very rare. 26 July 2014
Rated 5.0 out of 5.0 by Best hotel on the Beach! Can't beat the gulf front view from all rooms. The front desk staff could not have been more attentive or helpful. Hotel staff helped with ice for ice chests, making arrangments for beach chairs and in general made us feel welcome. Already planning trip for next summer. Thank you. 24 July 2014
Rated 5.0 out of 5.0 by Vacation This was our second time to stay at this hotel, and again it was wonderful. I like that the beach is in walking distance, every room faces the beach, and one of the only hotels in the area offering a breakfast. The staff always make you feel welcome. Will definitely stay here again. 23 July 2014
Rated 5.0 out of 5.0 by Great Place This is a great place to stay. The entire staff was excellent, the rooms were spacious and clean, the beach access was awesome, the grounds, pool, and common areas were clean and well kept, and I really liked the location. It was away from the main area of the shops and dining which made it more tranquil, but it was only 3-5 minutes from the action of Pensacola Beach. The price is a little high for a Holiday Inn Express, but you are right on the beach on the Gulf side with a room with a balcony facing the beach. You can probably get a cheaper room at a different hotel, but I doubt you'll get the same service, cleanliness, and overall experience. I also liked the size of the hotel, not big and crowded like alot of the others on the beach. I will stay here again, but still role my eyes at the price. 23 July 2014
Rated 4.0 out of 5.0 by Great hotel to relax and unwind This is a wonderful hotel for anyone wanting to be close to the beach as every room faces the ocean. It seems that this area of the beach is not as crowded as other places I have stayed at in Pensacola Beach, which is nice. The hotel provides towels for you each day, so there is no need to bring them. There are lounge chairs and umbrellas put on the beach daily that you can rent for a fee, but I brought mine. The only negative about this property is that there is no restaurant/snack bar/bar area. I did not find this out until a couple weeks before I was to stay there. Probably saved me money as I usually can't resist those little tropical drinks with the cute umbrella's, but there is a fridge in the room to keep drinks and snacks. And the pool area is very small. For these reasons, I will probably not stay there on my next trip to Pensacola Beach 23 July 2014
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