Rated 4.1 out of 5 by 176
Rated 5.0 out of 5.0 by 03Bessie a nice motel but prices were a little high.
We were in Pensacola for a family funeral. Because of it being a special events week-end we were subjected to higher prices on certain nights. Being our stay was four nights we thought we should pay the same price each night. Instead we paid a higher price for two of the nights.
July 23, 2015
Rated 5.0 out of 5.0 by Tricia W Nice visit
Good food, clean room, and friendly staff. Overall, everything was good that's why I always choose Holiday Inn Express!!!
July 14, 2015
Rated 1.0 out of 5.0 by disgruntledfloridian Forced to Contest Charges on My Credit Card
I have stayed at this hotel at least six times. Normally, it is a pleasant experience. The hotel is affordable, it's clean, comfortable, and my children enjoy it. . I received my email reservation conformation just like always. I checked in on Thursday and on Saturday morning I was able to secure a room at the on the beach. I told the hotel staff that I would be checking out early and would not need the room for Saturday night. They told me that when I reserved the room I booked it as a "block " for Friday and Saturday and would be charged regardless. I explained that I had my email conformation and that it did not state that anywhere ; if it had I would not have stayed there as I was waiting for a room to open up on the beach and wanted to remain flexible. I contacted Holiday Inn customer service who said that each hotel is a franchise and they must honor the terms of the owner. I have contacted my credit card company who has credited me back for the night and is investigating the charge. I have also contacting the BBB. I will not stay there again,
July 9, 2015