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Rated 4.0 out of 5 by 80 reviewers.
Rated 5.0 out of 5.0 by Exelente lugar para conocer la rivera Maya Este hotel tiene muchas cosas buenas, esta a 5 minutos del centro de playa del carmen y del embarcadero a cozumel, igualmente a 5 minutos del parque xcaret y centros comerciales, y aun que no tiene playa hay un convenio con los restaurantes de playa donde puedes ir y y estar en una palapa y demás, la verdad es una muy buena opción, yo particularmente lo usaría de nuevo sin duda 03 June 2014
Rated 5.0 out of 5.0 by Vuelo a Playa del Carmen Muy buen hotel en todos los sentidos , ampliamente recomendable , ojalá y mantengan siempre esos estándares de calcad y eficiencia. 02 June 2014
Rated 1.0 out of 5.0 by decepcion decepcion general en cuando la calidad del hotel. Demasiado "chip" por en precio. 30 May 2014
Rated 5.0 out of 5.0 by Felices Vacaciones Tuvimos unas vacaciones muy gratas. Todo limpio, desayuno bueno, personal muy agradable. De verdad muy excelente la estancia. 22 May 2014
Rated 5.0 out of 5.0 by Exactly what I paid for If you have a car its a great place top stay at. Otherwise, do not take this place. Public transportation is death. Overall, I strongly recommend this place. 21 May 2014
Rated 4.0 out of 5.0 by Si de negocios o placer, llegas a playa del Carmen, aquí te relajarás Me encantó el costo-beneficio de este hotel ,con la garantía de la cadena hotelera. 14 May 2014
Rated 5.0 out of 5.0 by Vacaciones familiares excelentes Tuvimos unas vacaciones muy gratas. Todo limpio, desayuno bueno, personal muy agradable. Lo único que no me gustó, fue la cubierta del colchón que es algo ruidosa bajo las sabanas. Mis hijos se divirtieron mucho en la alberca. Gracias 13 May 2014
Rated 4.0 out of 5.0 by Un hotel para lo que es, dormir Falta un poco de mantenimiento a las habitaciones, las lamparas no encendían, los enchufes no funcionan si no están encendidas las luces, las regaderas ya les falta o cambio o mantenimiento, me gustan los hoteles de la cadena, pero considero que deben dar un mejor mantenimiento a las habitaciones. 12 May 2014
Rated 3.0 out of 5.0 by Excelente opción en Playa del Carmen Excelente ubicación a la orilla de la autopista y a pocos minutos del centro de Playa del Carmen 07 May 2014
Rated 4.0 out of 5.0 by Great stay, great staff When arrived to hotel there were some remodelations on the north area of the propiety, there was plenty of noise....I asked the staff about it and they told me at 6pm all noise will be gone...... Incledible!...6pm sharp...all noise gone....they promised and delivered. thank you for a great night of sleep. 05 May 2014
Rated 4.0 out of 5.0 by CONCIENTIZAR REALIZAR CAMPAÑAS DENTRO DEL HOTEL PARA CONCIENTIZAR A LOS HUESPEDES RESPETAR EL SUEÑO DE LOS DEMAS 15 April 2014
Rated 5.0 out of 5.0 by Servicio necesario El servicio es excelente y con lo necesario para llegar a descansar después de un largo dia de trabajo 13 April 2014
Rated 5.0 out of 5.0 by Great Staff Staff was very helpful and friendly, specially front desk. great experience and value. 10 April 2014
Rated 4.0 out of 5.0 by problemas de facturacion Por algun motivo siempre que me hospedo tengo inconvenientes en el envio de mi factura, me hospedo en el hotel hace más de 3 año mínimo 1 vez al mes, siempre me han tratado con mucha amabilidad y me han hecho sentir en casa, solo por el tema de las facturas en el recién cambio de administración. 09 April 2014
Rated 5.0 out of 5.0 by Great staff and comfortable room All was perfect! Thank you! Only slight issues...first night no phone in room, staff corrected that witihin minutes and next time we went at end of vacation there was no door on the safe, once again staff rectified that within minutes of making call. Extremely responsive to keeping customers happy! 04 April 2014
Rated 3.0 out of 5.0 by Backed up front dest, continous problems with keys not working and one of rooms had a faulty air conditioning unit. Overall, my family and I stayed in two rooms for a total of four nights each. We had many difficulties with room keys not working, one of the rooms air conditioning didn't work and when going to the front desk, a long wait was usual. Not up to any of the Holiday Inn Expresses I have stayed in throughout the world. 27 March 2014
Rated 3.0 out of 5.0 by Reliable and convenient, could be cleaner I travel to this location every year...it has gone down in cleanliness over the years but the service is still good and the location/value is ideal. I recommend it if you need a decent hotel chain experience. As an American, this gives you the comfort and convenience of an American standard. Since I'm an IHG platinum reward member, staying at HIE is worth it to me. 25 March 2014
Rated 4.0 out of 5.0 by Vacaciones en Playa del Carmen Es un excelente lugar para descansar y pasar un momento muy agradable en la Riviera Maya. 24 March 2014
Rated 1.0 out of 5.0 by Worst experince ever at IHG brands The room was facing the street and the noise from outside and the motor lobby did not let me sleep at all, breakfast it's like dog food. Towels and bed clothes in very poor condition , it seems thye haven't been replaced since hotel open. They did not recognize my IHG Platinum status , I had asked front desk to allow me to make a late check out , according to the IHG Platinum member offer and they decline it. there was only one trash can at the room, 2 of the 6 lamps didn't work, tv remote was running out of batteries. Over all it was a really bad experince, will not recommend this locations neither for business or leisure. 22 March 2014
Rated 5.0 out of 5.0 by Comfortable, Clean and affordable We have a timeshare from Saturday to Saturday and usually need a room for a couple of nights before flying back to Alberta. We always stay at the Holiday Inn because it's clean, affordable, great breakfast and the pool is very nice and clean. The bonus for us is that it is walking distance to 5th avenue and surrounding areas. 12 March 2014
Rated 1.0 out of 5.0 by Worst IHG experience ever Starting, I was not recognized as a IHG gold member, even presenting my membership card. For the receptionist didn't represent absolutely anything. The hotel's walls looks like paper, I could hear my neighbor sneezing, unbelievably I could hear each step in the corridor. Considering the hotel is placed in a "party" zone, around 3 am, when people starts come back, looked like they were laughing and screaming in front of bed, inside my room. The hotel is located in front a small airport, and again at 6:30 - 7:00am the planes start take off at this time. Summarizing, I could not sleep during the whole nights I stayed there. I understand the hotels' express concept, but sound blocker, and decent breakfast could provide a less uncomfortable experience. Anyway, again, was the worst experience ever in an IHG's hotel brand 07 March 2014
Rated 5.0 out of 5.0 by Good hotel for good value This is a great hotel with nice, clean rooms and a great breakfast. This hotel is not at the beach or near 5th Avenue, but the free (one-way) hotel shuttle brings guests to the beach every hour during the day. Walking to 5th Avenue and the beach is also possible. That only takes 15-20 minutes. The staff is very friendly. Parking is free, WiFi is free and in the business center one can use computers and printers. The swimming pool is decent. The hotel provides beach passes. 08 January 2014
Rated 4.0 out of 5.0 by Our stay at Holiday Inn Playa del Carmen Excellent facilities, very kind staff, highly recommended, great location near big stores and walk distance from 5a Avenida (about 1km) 07 January 2014
Rated 2.0 out of 5.0 by Noisy room The hotel location and the design and layout of the room is all fine, as is the service. We had a sleepless night from the noise of the air conditioning, no choice as the windows are sealed, and what sounded like elevator motors, even though we weren't near them, or maybe washing machines and dryers running all night. Got up early, sampled the nasty fake orange juice for breakfast, slimy yogurt and awful coffee. Left early for a decent breakfast somewhere else. 05 January 2014
Rated 4.0 out of 5.0 by Fine business hotel This is a typical Holiday Inn Express hotel, focused on business travelers, however you can see a lot of tourists too. BEWARE, it is not located on the tourist area of Playa del Carmen, it is about 20 min walk from there. The facilities are OK, staff is friendly, however they do not anything exceptional from their job. There are no restaurants nearby (walking), so if you need to grab something for dinner you have to order in (typically from Dominos Pizza). The most importante downside of this hotel is that they do not offer Wi-Fi Access in the rooms, only wired (they say they are about to offer Wi-Fi, but that has been on since Jan 2013). 07 December 2013
Rated 5.0 out of 5.0 by The ideal place to Stay Nice, quiet, clean, and the bed was great to relax 19 November 2013
Rated 4.0 out of 5.0 excelente atención No tenía grandes expectativas de este hotel,pues había leído comentários malos.Así es que me llevé una gran sorpresa.El cuarto estaba impecable, no tuvimos ningun problema. Todo el personal muy amable. Una sugerencia sería mejorar el desayuno. 11 November 2013
Rated 3.0 out of 5.0 by nice and clean The inter net service in thew room was weak. and the breakfast was not up to the other hotels I stayed in. 19 October 2013
Rated 4.0 out of 5.0 by The breakfast bar doesn't have bare essentials as needed I've stayed at this hotel 4 times now and have never had any complaints. The hotel is clean, the staff is always courteous and helpful and the rooms are the same as all the other IHG hotels I've stayed at in the past which would easily amount to be more than one hundred, I'm sure. The only area which needs to be addressed is the breakfast bar. For instance, they had bread and a toaster for making toast with but they didn't have any jam or jelly to put on it. How good is that? Also, I wanted to eat some cereal but they were out of milk! 24 September 2013
Rated 5.0 out of 5.0 by Good stop over hotel We stayed here as a stop over to our timeshare check in the following day. The service was friendly, the hotel was very clean, the room was suffice ( not as wonderful as HI Express in Canada and USA. We would recommend this hotel as a stop over or for business but, it is to far away from the holiday scene to be a vacation stop. 09 September 2013
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