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Rated 3.9 out of 5 by 135 reviewers.
Rated 4.0 out of 5.0 by Great staff Omar the manager was doing everything to help customers, helping at the restaurant with the breakfast rush, tending front desk, driving the van to center of Playa and more 05 March 2015
Rated 3.0 out of 5.0 by Good Service From Front Desk Staff. Stay was Okay. Did have a problem with the shower drain though. 05 March 2015
Rated 2.0 out of 5.0 FIN DE SEMANA UNA BODA ESPERO MEJOREN SU CALIDAD GRACIAS YA LES INDIQUE LOS CONTRATIEMPOS DEL HOTEL Y LO QUE VOY A VIAJARLA PROXIMA SEMANA CREO QUE ES TODO POR EL MOMENTO Y ESPERO Y DESEO QUE ME VALLA MUY BIEN CON LA NUEVA EXPERIENCIA EN EL OTRO HOTEL NO CREEO QUE PASE LO MISMO DOS VECES 04 March 2015
Rated 4.0 out of 5.0 by muy malo el desayuno La calidad de los alimentos en el desayuno no fue muy bueno, la fruta estaba pasada. Me parecio de menor calidad que en otros Holiday Inn Express. No aclaran que el servicio a cuarto no es con cargo a la habitación, deberían hacerlo. 02 March 2015
Rated 2.0 out of 5.0 by Like staying in a college dorm Unadorned, boring, and basic rooms were overpriced. There were few channels on the TV, and the internet is slow. The rooms smelled like mold and cleaning solutions. The bathrooms are very small. You are a distance from centro, and the walk in the sun is challenging. Taxis in Playa are expensive, and you will need plenty of them. Restaurants are a hike. I stayed here because it is near immigration, and I had business in Playa , I would never recommend this hotel to vacationers. There are also plenty of other hotels for the business traveler. This property just doesn't seem to care. 20 February 2015
Rated 3.0 out of 5.0 Falla en aire acondicionado Nos dieron una habitación, creo que era la 221 que no servía el aire acondicionado, no tenía teléfono y el extractor de aire de el baño tiraba agua. Después nos ofrecieron el cambio de habitación y todo estuvo bien, solo podrían arreglar esos detalles en esa habitación para evitar el cambio futuros otros huespedes 19 February 2015
Rated 4.0 out of 5.0 by Comfy Beds were comfortable and loved the variety of pillows (i.e. firm, soft). 18 February 2015
Rated 1.0 out of 5.0 by Fallas importantes en instalaciones Suelo alojarme con regularidad en este hotel en Playa del Carmen. Considero que ofrece un buen nivel de instalaciones con una buena ubicación y servicio. Sin embargo, este año subieron los precios y, francamente, ya no siento que la relación costo-beneficio sea tan buena. En esta ocasión, me alojaron primero en una habitación cuyo aparato de aire acondicionado no enfriaba. Al querer reportarlo, encontré que el aparato telefónico tampoco funcionaba. Me cambiaron a otra habitación donde el aire acondicionado enfriaba muy bien, pero hacía un ruido molesto. Adicionalmente, a esa segunda habitación casi no le llegaba el agua caliente en el baño. A medio día, el agua estaba tibia, y durante la noche, estaba completamente helada. 17 February 2015
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