Rated 3.6 out of 5 by 125
Rated 4.0 out of 5.0 by Farlington Was Ok
Nice new looking hotel, good location, stopped here en route from Portsmouth to Portland, easy to find. The lift was a bit small and slow to respond and the car parking is scattered around the hotel.
I had a problem with my meal which wasn't fully resolved at the time. I had to prompt the staff for a response, then some 24 hours later got a reply. I emailed the manager but got a response from the duty manager, a bit odd but ok.
Any how the hotel Ok and was satisfied with the stay.
03 December 2013
Rated 4.0 out of 5.0 by HipghFlyer27 Very poor shower
Very low water pressure - so the shower was dreadful.
Otherwise the hotel experience was OK.
Would recommend this due to location
02 December 2013
Rated 3.0 out of 5.0 by Steamclips Experience up to standard except..........
Holiday Inn Express sets high standards for the money and that is why we stay at them if they are conveniently located and this hotel was no exception except for a few annoying niggles during this stay. The first was that even though we booked weeks in advance, the top floor room we requested was not provided and I was dealt with "cold efficiency" at reception whilst being allocated a 1st floor room. Unfortunately we were subjected to an insomniac elephant in the room above us for the night of our stay. The second was that the towels were like sandpaper and if we stay here again will bring our own. The third was that the usual free breakfast provided was the same as in other HIE's except that the scrabbled egg was made with powdered egg, or at least it seemed like it. How much do real eggs cost? this is not a good direction for the hotel to save bucks and literally left us with a bad taste in the mouth. Otherwise the hotel was fine and the experience has not put us off using this Hotel chain again.
02 December 2013
Rated 4.0 out of 5.0 by nickb54 Very good location
Very good location,railway station near,shops near,plenty of parking and rooms quite pleasant.good value for money especially if booked a few weeks in advance to get best rates
02 December 2013
Rated 4.0 out of 5.0 by RGOMES Good location and great service !
I was very well received, the receptionists helped me on some things.
Bad from this hotel is the food!
01 December 2013
Rated 3.0 out of 5.0 by breakfast2 Will not stay again
Booked in 11.15 pm,quick and efficient,room clean, bed comfortable.booked early morning call to go to church,no call so missed the service,hey ho off to breakfast.
No bacon, no fried eggs etc, just sad looking hash browns,rubbery lukewarm scrambled eggs,warm beans,not my idea of a cooked english breakfast,so decided to have toast,and coffee,toast came out warm and underdone,second time round the machine it came out black,, coffee yuck. .
Decided to have cereal,forgot spoon and by the time i got back to the table,the waiter had cleared everything off the table.
Gave up and went to the local cafe foe a bacon sarnie
26 November 2013
Rated 3.0 out of 5.0 by Grandpa2 Convenient location
Location excellent for Poole Lighthouse Theatre and short walk to town and quay. Dining facilities are fairly basic here and not up to level of competitors we have stayed with. Beds are not kingsize which we are used to at home and other competitor hotels. Staff helpful when they were needed. On these points we felt this Holiday Inn at least, was slightly over priced. We would use again if going to the Lighthouse Theatre.
22 November 2013
Rated 2.0 out of 5.0 by Carolme77 Bed had a lump in it and gave me a backache
I have stayed at this particular Holiday Inn many a time but the last couple of times have been very disappointing. Our room had no heating although we were given a heater and I left my charger in the room and it seemed to disappear into thin air which I was most annoyed at. I have nothing further to add
20 November 2013