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Rated 3.6 out of 5 by 245 reviewers.
Rated 4.0 out of 5.0 by Handy location for Poole Lighthouse I stay at the Holiday Inn Exprees Poole because it is a handy location for Poole Lighthouse. Th e rooms are comfortable. The seperate charge for parking introduced about 12 months ago is tedious. Room rates seem to have recently increased by more than inflation. The breakfast is ok but good to with slightly more choice and the hot food being cooked more frequently ratherthan sitting there warm 20 October 2014
Rated 2.0 out of 5.0 by Holiday Inn Poole This is a one off for me, I use this chain a great deal so this one was a exception being very poor. 19 October 2014
Rated 4.0 out of 5.0 by Helpful Reception staff Consistent with good standard experienced at other Holiday Inn Express hotels. Located near shops and quay. Chose an upgraded/superior room but it didn't seem much different to standard HIE rooms and wasn't really worth the extra money. Snacks consisted of 2 bottles of water and 1 packet of crisps - for 2 people. Television was smaller than usual but that wasn't a problem just a bit of a surprise for a superior room. Will stick to standard room next time. 18 October 2014
Rated 5.0 out of 5.0 by Great hotel for a stopover. Lovely clean room. Bathroom a little dated but spotless. Décor and cleanliness of hotel lovely. Great facilities. Staff were friendly, polite, and very helpful. Convenient parking. Good choice of food and drink for breakfast and as much as you can eat. Free tea and coffee during our stay in the lounge area, plus facilities in the room. Bar open late, a bonus. Very relaxing, enjoyable stay. Will definitely stay there again. Fabulous value for money in my book. 16 October 2014
Rated 4.0 out of 5.0 by Above Average Hotel Generally good overall experience at the hotel. IHG Platinum membership should be recognised and upgrade toiletries provided if room upgrade not available. TV Remote could not be found - later found under the bed. Hotel did not appear to be busy, however, refurbished room on 3 floor not offerred. 13 October 2014
Rated 2.0 out of 5.0 by not up to par There are much better value for money Hotels than this one 12 October 2014
Rated 1.0 out of 5.0 by Awful I did write a review which was rejected with no explanation, nor did I get any response after my letter to customer services about the hotel, but here we go again. Very low water pressure from taps and more importantly the shower. Threadbare towels, about half the size of other Holiday Inns, which were grey and very roughly laundered. Titchy TV that you can't see if you're laid in bed. In the breakfast area you can't circulate past the self service area because a large table is positioned at the end and when occupied, as it was when we were there, you can't exit with your breakfast. A chocolate bar from reception, was twice the price charged in the other Holiday Inns, as were all of the confections. We stayed in four different Holiday Inns on our travels and all though this one was at a premium price it was a rock bottom hotel. 12 October 2014
Rated 5.0 out of 5.0 by GOOD STAY As usual the hotel was comfortable and convenient for our needs dispite the problem with the air conditioning which was addressed. 30 September 2014
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