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Rated 3.7 out of 5 by 203 reviewers.
Rated 5.0 out of 5.0 by Comfortable and great dinner Booked in for a 5 night business stay, ate in after travelling and had the curry which was really good for a hotel. Bed was comfortable (I spent a lot of time in the evenings sleeping), with choice of pillows. Air conditioning works and the wifi is accessible anywhere in the building. Only issues I had was a long wait trying to get staff attention when booking in - there is no bell or anything to ring. Also the plug hole in the shower seemed to be blocked as the water didn't drain away fast enough. And lastly, although the breakfast is average for the chain of hotels, they don't seem to serve bacon and I am a massive bacon fan! 22 July 2014
Rated 2.0 out of 5.0 by Poor value and poor customer care I stayed at the Poole Holiday Inn Express and found the staff unwelcoming on arrival - they seemed more keen on ensuring I paid for extras such as parking than ensuring I had what I needed and was happy. The room was noisy - the sounds of other guests getting up or going to bed were very loud and breakfast is awful. 20 July 2014
Rated 5.0 out of 5.0 by Nothing to complain about! On the basis of our experience, I have to wonder whether some previous reviewers stayed at the same hotel. Bearing in mind that HIE is IHG's budget offering, we were happy with our stay at Poole HIE and it compared well with our experience of York HIE. We found the staff, without exception, to be very friendly and helpful and breakfast around 8:45'ish was was not in the least chaotic and everything was available. The youngsters on duty on the Saturday morning could have been a bit more attentive to clearing tables, but it was not really a problem. All in all, we had an enjoyable stay thank you. 19 July 2014
Rated 5.0 out of 5.0 by good location This hotel is in a conveniently good spot for the theatre, poole park and bus station Only a short walk to the quay through the narrow streets. We had excellent service from the front desk staff 14 July 2014
Rated 3.0 out of 5.0 by poor room andno atmosphere compared to other express hotels not the same standard. 12 July 2014
Rated 5.0 out of 5.0 by Always here always helpful When my A/C stopped operating and it became obvious to the staff that it was not a problem they could solve I was immediately moved to a room on a lower floor where the system was OK. 10 July 2014
Rated 1.0 out of 5.0 by customer experience It was noted that many customers were from the continent, Germany especially. I think, like me, they are used to a better standard from your hotels. 08 July 2014
Rated 2.0 out of 5.0 by Over priced and underperforming hotel Staff wearing dirty aprons with poor training on table service Bar not fully stocked but did have my 3rd request Pizza served was cold in the middle Bar area was freezing air con setting way too low Remote control for TV in room not working, door cards cut wrong way around I stay at a lot of these hotels and this one did not offer value for money. The overall facility has a clean and modern feel but the place lacks the attention to detail and finishing touches that i have come to expect as standard from IHG hotels 03 July 2014
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