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Rated 3.7 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by A very convenient HI Express Stayed here for two nights with my wife and son. Everything was ready at check-in (including a cot in the room) and the process was smooth and efficient. All the staff were very polite and welcoming and we had no problems with our stay. The location is good to walk into town, Poole park and all the way to the sea front. We would stay here again. 11 August 2014
Rated 5.0 out of 5.0 by Great place to stay! Fantastic stay - incredibly warm welcome by desk stuff - big thank you to receptionist Karolina who provided us with all information we needed, very professional, polite and kind person. Room very clean, perfect temperature thanks to air condition in the room. Room big enough for family with 2 kids. Comfortable bed. Dark enough at night, no noise even with window open. One thing I would like to mention is the soap in bathroom - it has funny way of squirting in wrong direction and it ended up on my top rather than hands... Very tasty breakfast, good choice of food. Nice coffee and selection of teas. Overall fantastic place to stay and we will visit again for sure! 11 August 2014
Rated 3.0 out of 5.0 by Good clean and spacious The bathroom fan wasn't working so there was a musty smell. The staff were polite but their limited English hindered effective communication. The room was clean and beds comfortable. Was pleased by the large lobby and dining size so you didn't feel cramped. Choice of food was fair. Found out that Poole Quay is a brisk 10 min walk away from hotel which was great! A play room or TV room would be brilliant as there is little to do with kids in the evenings. 11 August 2014
Rated 4.0 out of 5.0 by Brilliant reception staff and nice clean room Very friendly inviting reception staff. Room clean and comfortable, perhaps on the small side for 3 people, and the sofa bed wasn't the best, but certainly not the worst. Breakfast choices could have been more varied, no bacon :( But was nice, apart from the watered down juice , yuk! good coffee though :) Good central location to Poole town, although there isn't much to do there. But only a short drive to the gorgeous beaches. Which I guess justifies the price was in my opinion is on the high side. However, would recommend. 06 August 2014
Rated 4.0 out of 5.0 by value for money but.. Main issues were the poor quality of coffee from the dispensing macjhine and the single incidence of rudeness on the part of one member of staff. 04 August 2014
Rated 1.0 out of 5.0 by Dirty Room and Poor Value for Money Very dirty family room which apart from the clean linen appeared not to have been cleaned for weeks; thick dust, dirt, crumbs, mouldy shower, dirty mugs, disgusting refreshments tray......We complained and were offered a different room but staff had to give this an additional clean before they could show it to us. We would have preferred to change hotels but could not find anywhere at such short notice. We changed rooms and spent as much time out of the hotel as possible. Hotel is reasonably located in Poole and short drive from Bournemouth. The other positive would be the friendly welcome at reception on arrival - prior to seeing our grotty room !! Breakfast is self service, poor variety, dirty cutlery and crockery. We stayed on a Friday night so more expensive, however, we upgraded to a superior room which clearly was very poor value. We really would not recommend this hotel and definitely will not stay here again! 04 August 2014
Rated 1.0 out of 5.0 by Expensive and disgusting Breakfast Room was expensive given the complete lack of facililties and location. The food at breakfast was utterly disgusting - powdered eggs!!!? Had to pay an additional £5 to park in the car park outside Despite being given the choice of paying on arrival or paying on check out my card was pre-charged with the room charge plus an additional £20 for "incidentals" so in other words - no difference! 02 August 2014
Rated 5.0 out of 5.0 by Staff and comfort Great position with very helpful and polite staff who were attentive for the whole period of stay, 30 July 2014
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