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Rated 3.8 out of 5 by 338 reviewers.
Rated 5.0 out of 5.0 Relaxed atmosphere, rooms clean, service excellent. Lovely hotel, with a warm welcome from the staff on our arrival. Clean and well presented bathroom and bedroom with crisp white bed linen. Facilities included - tea/coffee, T.V. with good selection of programmes, WIFI, and hair dryer. Breakfast was fresh - continental or cooked. Close to Poole town centre for shopping and entertainment. 27 March 2015
Rated 5.0 out of 5.0 by Holiday Inn Express Poole Conveniently situated and like other Holiday Inns experienced everytthing was clean and suitable for our stay. Staff were friendly and helpful. Apart from a faulty thermostat on the air conditioning and some outside traffic noise everthing was fine 25 March 2015
Rated 1.0 out of 5.0 by DON'T BOTHER WASTING YOUR MONEY Awful staff, check in was poor, no body seems interested, no bath. Noisy street outside-no sound proof windows. Noisy guests that you can hear through thin walls, noisy guests in corridors-if you're a light sleeper you'll have little sleep!!. No wardrobe or storage-you get a tiny little rail on the wall to hang your stuff on and one little table and chair. No extractor fan working in bathroom, so if you're sharing can be embarrassing after a number 2! Little portable heater. The room was freezing, so put heater on but then it feels suffocating with no fresh air. When we went to check out no one on reception. Waited a while then a female staff slowly strutted over and said we were ok to go before he even got to the check out desk. Very sloppy, poor customer service! Will never go back to this hotel. 23 March 2015
Rated 5.0 out of 5.0 by Great Service Excellent location, ideal breakfast, comfortable beds 18 March 2015
Rated 5.0 out of 5.0 by Good servixe and location Good value for money. Very satisfied with our stay. Only downside was that the room was a little draughty and noisy. 18 March 2015
Rated 1.0 out of 5.0 by Dreadful night sleep check in was like pulling a tooth out, apparently I needed ID to pay cash for my room even tho im a member had to change room as I was put by the lift and by the fire door.. the second room smelt the air con didt work properly the double glazing window was broken not a good when your room is next to the main train line .. the bed was the worst ive ever stayed folded in the middle and kept pushing each other together sleepless night on checking out said hello to the chamber maid totally blanked !! got to reception no one was there we just left straight away .. all in all we wont be going back there and for a holiday inn its the worse one I have stayed in .... 16 March 2015
Rated 1.0 out of 5.0 by Staff didn't care Good location. Air con kept coming on through the night, which wasn't major but that morning I went down to reception to check out the girl asked if I had a nice stay, I replied with 'not really' she just completely ignored me and carried on chatting with her colleague. Never again. 15 March 2015
Rated 3.0 out of 5.0 by Birthday break. The staff here are fantastic, friendly, helpful. Rooms are nice but attention to detail is poor. e.g. there was no light in our shower, a bedside light was broken. Car parking is a fair price and the hotel is well situated for getting around. 14 March 2015
  • 2015-03-28T10:01:56.832-05:00
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