Rated 4.4 out of 5 by 209
Rated 5.0 out of 5.0 Accomodations and access
The room was very clean. The bathrooms were cleaned very well and the soap, shampoo, etc. were replaced each day as needed. The staff was very friendly and responded quickly and courteously to any questions or concerns. The location was very easy to find and access which helps people from other states. There was plenty of options available nearby for dining as well as entertainment.
July 6, 2015
Rated 3.0 out of 5.0 by tomcms Friendly Staff
Friendly staff and nice and convenient for work.
But the wifi was out that day and would not be back up and running until the next day "maybe".
I stayed here for business and because of the wifi issue I lost a lot of time that I had to make up the next night.
June 29, 2015
Rated 1.0 out of 5.0 by Disgusted Club Member Worst HIE hotel I've ever stayed at
I've always been a loyal HIE customer. I've stayed at alot of HIE hotels across the country and this hotel is by far the worst HIE I've ever stayed in. Our experience with this hotel started out calling the front desk to ask for directions in how to get to the hotel because google map could not direct us to it and kept giving us the wrong place with the proper addressed typed in. Zydenko at the front desk answered and could not give us directions. She kept repeating the address of the hotel as a means of directions which we already had. We told her what intersection we were at and we could see Embassy Crossing Plaza across from us which later on turned out to be only 5 minutes away from the hotel. She finished off her directions to us by simply stating that she's not familiar with the area. To make matters worst, once we checked in and were unpacking, another guest at the hotel opens up our door. To both of our surprise, we were given the same room. A few minutes later, we get a call from Zydenko letting us know that we needed to move rooms since the room we were at was originally given to the guests who walked in the room we were in. Then a few minutes later we get another call from Zydenko letting us know that we can stay at the room we were at as if that was a huge favor for us on her part. With all this mess, we recieved no extra accommodations for the above incidents, no upgrade of rooms, no extra clean towels, no cookies, no APOLOGIES!!!! As soon as we thought the day couldn't get any worst, we were greeted by a roach in the bathroom. I always thought that HIE were much better hotels but after staying at this hotel, it has surely change my point of view for the worst. I sure hope that this is not the same experience I'll have in the near future if I give HIE another try and continue to be a loyal customer.
June 28, 2015