Rated 4.2 out of 5 by 316
Rated 5.0 out of 5.0 by Dr Tom Excellent staff
Nice people,great location.
Sights ,restaurants on your doorstep.
Bit hard to find .
Need better signage .
25 July 2014
Rated 3.0 out of 5.0 by jen96 Very good service but rather shabby room which could have been cleaner
Excellent staff - friendly and helpful. Very good location in Gun Wharf and the breakfast was fine; lobby and reception is good order. However the room we were allocated [twin single] was rather shabby, dusty and overall in need of a really good clean and refurbish, especially the bathroom to spruce it all up. Also the TV did not work properly and neither did the phone [wake up call function did not work at all]. To bring the hotel up to scratch and do justice to its location and good staff, we would suggest some work on the rooms - at least based on ours - and better room cleaning service at least on a regular basis with bleach on the very dirty shower grout! Not nice to look at and easily rectified.
Not bad value, but not great either.
24 July 2014
Rated 5.0 out of 5.0 by Matt21 Good Location
A great location for the outlets, shops, bars and restaurants. Also close to the location for the presentation
21 July 2014
Rated 5.0 out of 5.0 by Neild08 Night in Portsmouth for University Graduation
The Hotel was well situated in Portsmouth with easy access to Gunwharf Quays, free parking for the night in the shopping car park and the room was cool and well presented.
21 July 2014
Rated 5.0 out of 5.0 by K-S-L Saturday 12th July
THE STAFF WERE GREAT from check-in to check out. The room, bed linen, towels and bathroom were very clean. Only slight negative was the adult on the fold down sofa bed said it was very uncomfortable but it was only one night so not such a problem. The room was probably a bit small for 3 adults for longer than one or two nights. The bathroom was a good size for a hotel room - good use of doors! Breakfast was great - lots of very fresh fruit, cereal, yoghurts, croissants, cheese, bread rolls, toast and all condiments, beans, sausages, scrambled eggs all types of coffee and tea. All areas of the hotel were very clean and I would definitely recommend this hotel to anyone.
18 July 2014
Rated 4.0 out of 5.0 by Senstone Gun Wharf Weekend
Good venue, with superb staff, located in the heart of Gun Wharf. Very handy to shopping and the harbour. Only let down by the awful breakfast offering
16 July 2014
Rated 4.0 out of 5.0 by Penfound A little less accessibilbe than others
There are no accessible family rooms at this hotel, so we had to have a double bed with a single roll out and no access to the bathroom.
Normally the Express hotels do take dogs however, this one does not.
The necessary security arrangements were a little stressful as we were not told about them until after we had collected our door keys.
The location is very good, especially if you plan to shop or travel onwards as it is beside Gunwharfe Quay and the train station.
16 July 2014
Rated 5.0 out of 5.0 by Ufoham Convenient comfortable and pretty good value.
Arriving in Portsmouth with no arrangements I found this venue to be very suitable for my brief stay with a good breakfast, helpful staff, clean quiet and comfortable room at a fair rate.
15 July 2014
Rated 4.0 out of 5.0 by Mikey14 holiday inn portsmouth
Standard Holiday Inn, how ever it amazes me that it is more expensive to stay in than the full Holiday Inn just up the road in Southsea (it has a gym, pool etc)
14 July 2014
Rated 5.0 out of 5.0 by Gazcom2014 Comfortable stay
I took my partner for a night at Gunwharf, and chose the Holiday Express not so much as a 'romantic getaway' more so that I have stayed before and new what I would be expecting.
I wanted somewhere close Gunwharf itself, and new this suited,
The starf have always been courteous and are there when you need them without interfering.
The only thing I would mention that there can be a lot of noise during the early hours. I am not sure if this is the staff making an earl start or guests.
Other than that no issues.
13 July 2014
Rated 4.0 out of 5.0 by R_Katie Good Internet connection but a problem with the noise from next door
Internet connection is really great. However, I need to input my details ( name address) every time I log in. Apart from that, the noise from next door was irritating. When the person next door slammed his/ her door, the working table in my room was shaking.
11 July 2014
Rated 5.0 out of 5.0 by Hobbo Overall condition of the hotel
The hotel is in need of a refit. I stayed in room 114 and there was a stain in the carpet. The corridor carpet is stuck down with duck tape. The walls are scuffed from suitcase wear. The scrambled egg/sausage/beans for breakfast needs a rethink and the downstairs lobby is dull. One lift was out of action.
The staff were great. Overall I have stayed here a few times and am always happy with my stay. The hotel needs some work on the corridors and rooms.
10 July 2014
Rated 5.0 out of 5.0 by TheITGuy Great Staff and Service
The hotel was very nice and relaxing. The staff was very competent and friendly.
09 July 2014
Rated 4.0 out of 5.0 by Ronedog98 Good location and friendly staff
Stayed over a weekend with two young children in a family room with the kids sleeping on a small bed in the same room. The room was fine, but we were situated next to the laundry room which was noisy and made the walls vibrate when the large washing machine was on.
Breakfast was fine with a good selection of hot food and cereals, however was weird they had no bacon, but not an issue.
Overall it is in an ideal location, near to the ferries, historic dockyard and Southsea and of course the shops. Make sure you ask for a quiet room away from all the bars as you may hear the noise later at night.
Would consider staying again.
09 July 2014
Rated 4.0 out of 5.0 by MarkP58 Sat night for nearby wedding
Painful trying to park on a Saturday early p.m. Queuing to gain access and poor space msnagement as spaces indicated were being taken by cars in front do spent 20+ mins trying to park making us late . Whilst not the Hotels fault reflects on if we would use again.
Check in out professional
Breakfast. Minimalist on the cooked front. Eggs, beans & sausage that's it!
No bacon, tomatoes etc.
Tables packed so difficult to find a space.
09 July 2014
Rated 5.0 out of 5.0 by Juliesuzanna Fantastic Service
From the incredibly helpful staff in the secure public car park that serves the hotel, to the exceptionally friendly and efficient service provided by the hotel's staff, the whole experience for the family was just perfect. We would most certainly use this hotel again. Customer Service executed very well!
07 July 2014
Rated 4.0 out of 5.0 by Voy4ger Great location and staff poor breakfast
Stayed at the hotel at Gunwharf Quays in Portsmouth for one night on 30th June 2014. Car parking was easy to find and hotel is just a short walk away, however we needed the help of Gunwharf Quays customer service staff to locate the hotel entrance. Hotel reception staff were excellent throughout answering any query that we had with a professional and cheerful manner including information on local restaurants that offer discounts for guests staying at the Holiday Inn at Gunwharf Quays. Room was adequate, location is superb. However, the big disappointment was the breakfast and the organisation and location of the dining area. I would certainly return to the hotel as there were more positives than negatives but next time will consider having breakfast at one of the many local restaurants or cafes.
06 July 2014
Rated 4.0 out of 5.0 by NoelCD Excellent location and great staff
my title says most of it. breakfast was quite limited but otherwise the location is super if visiting town for a few day's break
01 July 2014
Rated 5.0 out of 5.0 by Alicat51 Nice hotel in great location
Really enjoyed staying here. Getting to the car park took quite some time, no notices to say where hotel and car park were! We had to ask someone and even then it wasn't clear you had to use the underground car park. We walked through the shopping centre hoping to find it! When found, the hotel was great, very clean and tidy, really friendly staff. What a great location, next to the shops and restaurants. Would definately book here again.
26 June 2014
Rated 5.0 out of 5.0 by Adele17 Nice Hotel, Great Location
Very nice hotel, great location as very central for an array of fabulous shops and restaurants.
Our only issue was the noise from outside but this was due to it being a Friday night and local people were obviously partying.
24 June 2014
Rated 5.0 out of 5.0 by Mommyfishcake Friendly and attentive staff, great location!
My family and I had a fantastic weekend at the Holiday Inn Express, Gunwharf Quays. The staff on the front desk, Karolina and Natalie were friendly and welcoming, recognised my rewards club status and provided answers to all our questions about the local area. I would like to say an extra special thank you to Natalie who went the extra mile when my son was ill on Saturday evening. She came up to our room with clean bedding a bucket and cleaning materials and just got on with it! An absolute gem and a credit to the Holiday Inn!
Our sleep was disturbed on the Friday evening/ early hours of Saturday morning by some football supporters outside the hotel and was not due to the Holiday Inn I might add.
The breakfast was more than adequate and offered a selection of hot items as well as fresh fruit, cereals, yoghurt, pastries, bread, toast, hot and cold drinks, all fresh and plentiful. The staff in the breakfast room worked really hard to clear tables promptly and top up breakfast items and were courteous and polite.
The hotel is a great location and ideal for shops, bars and restaurants, a great place to watch the world go by!
23 June 2014
Rated 2.0 out of 5.0 by UPEE Room Noise Can be a Problem
I have stayed at this hotel round 7 times in 5 years as the institution I work has a contract. Some of the rooms in the hotel are above bars and if you are placed in these rooms, the noise will keep you awake. Some room fittings are a flimsy and the AC does't always work.
The English breakfast is bacon-less!
On the positive side, the staff are always helpful and freindy.
23 June 2014
Rated 4.0 out of 5.0 by hmli great location
great location to attraction.
Front line staff is friendly and helpful.
22 June 2014
Rated 5.0 out of 5.0 by jasmcl overall service
excellent - front desk, room and breakfast were all I expected
21 June 2014
Rated 5.0 out of 5.0 by Levi51 Comfortable bed and room
After being in Germany and France the rooms were much more larger and had room to move around. The bed was very comfortable and staff were fantastic.
19 June 2014
Rated 5.0 out of 5.0 by Pete453 Great customer service
Excellent staff - friendly, courteous and efficient. They created a very welcoming atmosphere and I look forward to going back.
18 June 2014
Rated 5.0 out of 5.0 Fantastic stay and lovely staff
Stayed for one night and advised at booking that it was our Anniversary, was delighted to be given a corner room which was spacious and extremely comfortable with great views, dual aspect windows and a roomy sitting area. The bed was SO comfortable, we were actually going to look at the label before we left, but forgot, so will do so next time! The staff were fantastic, they were so welcoming and friendly upon our arrival and very helpful when storing our bags and advising on local restaurants etc. They always had a smile and gave the impression that nothing was too much trouble. The breakfast was far better than I expected, cereals, toast, croissants, egg, sausage etc. tea/coffee machine and juice machine, the perfect start to the day. We would highly recommend this hotel and would definitely stay again.
18 June 2014
Rated 5.0 out of 5.0 by USMC0302 Can't beat the location and access to the sights!
Great place to stay close to the downtown area! Great access to public transportation and great atmosphere!
18 June 2014
Rated 4.0 out of 5.0 by Duck29 Father’s Day night out
Nice clean hotel, great service, cooked breakfast could do with some improvements. Rooms very clean, bathroom well equipped.
Very close to shops and Historical Docks - good location.
18 June 2014
Rated 4.0 out of 5.0 by picky_traveller Comfortable stay
The location is superb! You can't beat the outlet mall right beside the hotel. Friendly staff and comfortable stay. We had a 3-persons room and the space was sufficient when the sofa bed was opened (but do not leave much space to move around).
13 June 2014