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Rated 4.2 out of 5 by 320 reviewers.
Rated 5.0 out of 5.0 Fantastic stay and lovely staff Stayed for one night and advised at booking that it was our Anniversary, was delighted to be given a corner room which was spacious and extremely comfortable with great views, dual aspect windows and a roomy sitting area. The bed was SO comfortable, we were actually going to look at the label before we left, but forgot, so will do so next time! The staff were fantastic, they were so welcoming and friendly upon our arrival and very helpful when storing our bags and advising on local restaurants etc. They always had a smile and gave the impression that nothing was too much trouble. The breakfast was far better than I expected, cereals, toast, croissants, egg, sausage etc. tea/coffee machine and juice machine, the perfect start to the day. We would highly recommend this hotel and would definitely stay again. 18 June 2014
Rated 5.0 out of 5.0 by Can't beat the location and access to the sights! Great place to stay close to the downtown area! Great access to public transportation and great atmosphere! 18 June 2014
Rated 4.0 out of 5.0 by Father’s Day night out Nice clean hotel, great service, cooked breakfast could do with some improvements. Rooms very clean, bathroom well equipped. Very close to shops and Historical Docks - good location. 18 June 2014
Rated 4.0 out of 5.0 by Comfortable stay The location is superb! You can't beat the outlet mall right beside the hotel. Friendly staff and comfortable stay. We had a 3-persons room and the space was sufficient when the sofa bed was opened (but do not leave much space to move around). 13 June 2014
Rated 4.0 out of 5.0 by diet needs As a coeliac, it was lovely to be given gluten-free bread for breakfast. There was plenty of choice, in terms of food available, which I was able to enjoy. Food was freshly cooked and lots of it. Thank you for an enjoyable time. 13 June 2014
Rated 5.0 out of 5.0 by Lovely modern hotel, great location The location of this hotel is excellent, easy access to shops and restaurants and you even get discount in some of the local eateries as a Holiday Inn guest. Rooms are modern and clean, staff were helpful and friendly. 12 June 2014
Rated 5.0 out of 5.0 by Ideal Location Ideal location for a visit to Portsmouth and local attractions. 11 June 2014
Rated 5.0 out of 5.0 by Great location for spending time in Portsmouth The staff at the hotel were really friendly and helpful. We had wondered what to do about eating as the hotel had no restaurant, but the solution was great - we were offered discount at several of the restaurants and bars around Gunwharf Quays because we were staying at the hotel. The room was clean and comfortable. We'll be staying there again. 10 June 2014
Rated 5.0 out of 5.0 by Excellent Accommodation - Great Service Excellent accommodation - Very friendly staff - Clean room - Good choice of breakfast options - Would definitely recommend as this is my third visit and I have always been very impressed with the over all experience 08 June 2014
Rated 5.0 out of 5.0 by momto5 This was THE BEST of all the hotels we stay in during our 2 week trip to the UK/France. The hotel had a welcoming quality about it that the others did not. The staff were friendly and helpful--especially Sophie! She's the kind of representative you want for your hotel! Very helpful and sweet. They offered a few extra things on their breakfast buffet--mandarins, bananas, fresh melon, and a variety of decaf teas--that the other Holiday Inn Express hotels did not. Their beverage machines worked well and offered every kind of coffee you could ask for! They also opened it for "afternoon tea" which was nice when coming in off the road or coming in out of the rain. There was a man at the front desk who was great--he had worked there for 7 years and was being moved, to Brighton I think. My husband was very impressed with his customer service and professionalism. (so sorry I don't know his name!! maybe John? not sure) Caroline was helpful with maps for my son. Very convenient location for Portsmouth sites. We walked to the Victory and the museums. 05 June 2014
Rated 5.0 out of 5.0 by Fantastic place to stay in Portsmouth Gun Wharf Keys is an amazing shopping center with its high end shops and great bars and restaurants. The Holiday Inn Express is in the heart of this great place, the staff are so friendly and helpful the beds are comfortable and the rooms are so clean. We had a fantastic stay at Gun Wharf Keys Holiday Inn Express. Jenny and Russell 05 June 2014
Rated 4.0 out of 5.0 Great location Great location close to shopping, restaurants and bars. Only let done by the poor quality of the breakfast. The orange juice was diluted and virtually undrinkable. The coffee was little better. A shame because otherwise it was a nice hotel and good value for the money. 02 June 2014
Rated 5.0 out of 5.0 by Fantastic location and very comfortable rooms Fantastic location, curteous staff and very comfy rooms. Best nights sleep I have had in a hotel. Only downside is the terrible breakfast but hey it's free! 01 June 2014
Rated 5.0 out of 5.0 by Highly recommend this hotel My first stay in this hotel - and it was a very pleasant one. The staff were so kind and helpful. I travel to Portsmouth, circa ten times a year on business - and the HIE is sited bang in the middle of GUN WHARF where I need to be. Great value at a great price. 31 May 2014
Rated 5.0 out of 5.0 by Ideal for shopping I have used this Hotel several times and always happy with room, Customer service and locality. It has excellent adjacent parking , excellent shopping and the hotel has free Wifi which is a must these days, Free breakfast which is good. 31 May 2014
Rated 4.0 out of 5.0 by uni visit Aunty and cousin visit to cousin/niece at Uni. Excellent location. Beautiful weather helped. Central location enabled mixed events for the group and different time schedules - brilliant breakfast as always and room for 4 meant we could accomodate the students after their night out and we all spent time and breakfast together - much comparable to other venues of the same date. Staff were all exceptionally helpful and kept our bags the next day until we'd finished shopping. Definitely recommend. 30 May 2014
Rated 5.0 out of 5.0 by Perfect Location We chose this hotel for a short break to Portsmouth primarily to visit the Historic Dockyard which is only 5 minutes away. So glad we did - great location close to shops, restaurants etc. Staff were very welcoming and although the hotel is close to the nightlife we heard very little noise from outside. Parking is convenient and very reasonably priced. Already planning our next trip to Portsmouth and we will definitely be staying here again. 30 May 2014
Rated 5.0 out of 5.0 by Great customer service I fully recommend this hotel for a short family break in Portsmouth. The customer service on arrival was personal, friendly and helpful - they connected with the kids straight away. The family room is a double bed with a sofa bed. We had asked for a further bed to be put in the room as we were not sure our two children would want to share a double sofa bed, and this was sorted without a problem. They also suggested we stay on the 'quiet' side of the hotel as we had children. The hotel was clean, modern and in a fantastic location. Free parking for guests - right in the heart of Gunwharf (2 mins walk from Spinnaker, 5 mins from HMS Victory). Breakfast was good, plenty of it and lots of staff (not a full English though, no bacon). I fully recommend it and will return. 29 May 2014
Rated 4.0 out of 5.0 by Gunwharf The location of this hotel is excellent for the retail outlets at Gunwharf, situated in the centre of the development. It has parking facilities at the neighbouring car park but you need to get your ticket verified at the hotel £5 for 24 hours. Staff were friendly and welcoming. Room was clean (ignoring stain on carpet). Had a very good nights sleep and heard no noise at all despite the room overlooking the Main Street. The only real let down was the lack of bacon from the breakfast menu... Couldn't believe it!!! 28 May 2014
Rated 5.0 out of 5.0 Perfect Stay The hotel was exactly what I needed. I was attending a function in Gosport and needed to be close to the Ferry for access. It afforded me clean, comfortable and modern facilities, with added attraction, value for money. I would recommend it to anyone. 16 May 2014
Rated 3.0 out of 5.0 by Good location but too expensive for the price The best thing about this hotel was the location. The harbour was a stone-throw away plus the retail outlet is by its doorstep. The staff were friendly & tried to make us feel welcome. There was free wifi & the breakfast was included in the price. However, the overall cleanliness & facilities were not impressive. The size of the room was average for 3 adults. The carpet was stained especially in the room we stayed in. The sofa bed was old although still ok to sleep into. Noise from the corridor could be heard loudly too. The ice machine took a long while to dispense ice & the lift was slow (there were two but only one was in use). Although breakfast was acceptable the quality of the hot food (sausage & egg) was not something you would look forward to have again the following day. Overall, I think Holiday Inn Express in Gunwharf Quays is too expensive, you'll pay more because of the location than the hotel itself. 15 May 2014
Rated 4.0 out of 5.0 by Comfortable Night We spent one night in hotel no on site restaurant but loads of places to eat within walking distance 14 May 2014
Rated 5.0 out of 5.0 by Wonderful stay Lovely hotel, very friendly and helpful staff , nothing too much trouble. Very clean and comfortable rooms, and good choice for breakfast.In the past year or so as my wife has health problems she has suddenly been taken ill on two occasions while having breakfast, the staff on each time were so helpful and managed to find a wheelchair to help her back to our room after making sure we did not need a doctor or ambulance. On our recent stay we found the manager, Shaun, very very helpful with any queries we had. We would not have any qualms in recommending this hotel to anyone. 09 May 2014
Rated 4.0 out of 5.0 by Comfortable stay, Breakfast as always was shocking This is the second time I have stayed at this holiday inn. Portsmouth is not well known for accommodation so choice is limited hence why I have revisited the hotel. Staff are always polite and professional however the breakfast is always awful. I suggest going out for something to eat in the morning. Cooked breakfast looks like it has sat under a heater for about 6 hours and the continental part is non existent. 09 May 2014
Rated 3.0 out of 5.0 by Bed needed replacing, very slow internet & limited hot water The location of this hotel is by far the best feature of this hotel, being right in Gunwharf Quays you have excellent shopping and a plethora of food choices right on your door step. I stay here most of the time I visit Portsmouth (which I do semi regularly) Perhaps it was a bad room but on this visit the bed I had was well past its best, every time you sat or lay on it the springs creaked and twanged, in definite need of repair. Plus in the morning the hot water ran started to run out after a short shower and would not have lasted for 2 people. Breakfast is standard HI Express fayre, so I can't give it any more than average. What is most irritating for is something I am finding more and more across all the UK IHG hotels and that is the speed of the internet being provided with the free wifi is slow. With even basic internet pages e.g. facebook & amazon taking minutes to load it is below acceptable standards for 2014. 08 May 2014
Rated 4.0 out of 5.0 by Comfortable bed, pleasant staff. Free Wi-!fi Breakfast ok, but scrambled eggs were awful and no bacon. 30 April 2014
Rated 5.0 out of 5.0 by Very pleasant and helpful staff A nice hotel in a convenient location for all the attractions. The reception staff are excellent We had an enjoyable return visit. 27 April 2014
Rated 4.0 out of 5.0 mark and christine great stay location was very good, breakfast was good with lots of choices. no complaints and would not hesitate in returning to the same hotel 23 April 2014
Rated 5.0 out of 5.0 Best Holiday Inn Express This is the best Holiday Inn Express we've ever stayed in, both in terms of Location and Quality of accommodation and service. In fact it's better than some Holiday Inn's also. We love our visits to Portsmouth and staying here is part of the experience. Service with a smile, and it does make a difference ! 22 April 2014
Rated 5.0 out of 5.0 by Great Hotel Stayed for one night enroute to the Isle of Wight for Easter planned to shop at Gunwharf Quays so was ideal. Rooms were great perhaps a little tired, burn mark on bedroom carpet and stains on the corridor carpet, but all very clean. Had a noisy night as occupants of next room came back very drunk managed well by hotel but did disturb our sleep. Breakfast was a very good start to the day. Lift was out of order but helpful staff on reception carried cases. All in all a successful stay, and will be back. 21 April 2014
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