Rated 4.2 out of 5 by 318
Rated 2.0 out of 5.0 by DavyD52 Average hotel with poor breakfast experience
Although the hotel was in a great location the cleanliness of the room was average. The carpets were dated and the room smelled musty on arrival. Breakfast was chaotic with long waits for cooked items as the staff were struggling to cope with demand.
10 September 2014
Rated 4.0 out of 5.0 by Tester79 Great Breakfast
Lovely hotel from exterior, shame sofa beds are very worn and not updated. Not what i would expect from Holiday Inn, staff were not very sympathetic.
Breakfast was great, lots of choice for kids and adults
08 September 2014
Rated 2.0 out of 5.0 by DaveinUK Going Downhill
Gunwharf Holiday Inn is the perfect location. The problem is, their reputation is built entirely on that. The room bathrooms were not clean, the carpets in the rooms and common areas were stained and ripping up, and the breakfast was terrible. On top of that, the breakfast plates and tableware were not clean. They hotel was full, and the staff didn't seem to be able to keep up.
The staff is very helpful and friendly and, as mentioned, the location is second to none. For that reason, I have stayed at this location about 10 times. Each time is more disappointing, however, and I do not know if I will stay there again.
06 September 2014