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Rated 4.5 out of 5 by 223 reviewers.
Rated 4.0 out of 5.0 by Great Customer Service After driving 10 hrs and checking in at approx 2am in the morning, our plan was to sleep at least 7/8 hrs. Around 6:15am it sounded like a garbage truck drove through our room. It was so loud it startled us and we sat right up in bed. After more banging and loud noises we couldn't get back to sleep. Needless to say, we checked out exhausted after only 4hrs. After contacting Rachel, she said she would look into it and call me back the next day. She did just that. Although they were not able to figure out what caused the problem, Rachel kindly offered me a certificate for a future free nights stay to make up for our inconvenience. I was very happy with the outcome and look forward to staying there in the future. That's how you keep a customer! 23 January 2015
Rated 5.0 out of 5.0 by Nice stay Thank you for you work at making the HI Express a nice place to stay. 21 January 2015
Rated 5.0 out of 5.0 by Clean, spacious, quiet and comfy We really enjoyed our stay and the room quality. The room was spotless, as was the bathroom, the service at the front desk was very fast, and the variety of food for breakfast was great. The internet came up fast, and the tv had enough channels for us. I would stay again for sure. 16 January 2015
Rated 4.0 out of 5.0 by Comfortable and convenient. Good location…convenient and close to everything, yet quiet. 12 January 2015
Rated 5.0 out of 5.0 by a nice place to stay This hotel is a nice host.It's comfortable and clean with great staff. 07 January 2015
Rated 4.0 out of 5.0 by Excellent Staff and very friendly! About the only complaint I would have about this hotel was that the television only receives about one third of the channels it is supposed to. Bad satellite feed! This has happened on every stay. Other than that, this is a great hotel for the money. 03 January 2015
Rated 4.0 out of 5.0 by poughkeepsie ny On the whole the hotel is clean and well maintained, It was alittle dark in the hallways andthe rugs could use some sprucing up.The hotel smelled clean. 01 January 2015
Rated 3.0 out of 5.0 Room Room's need to be refurbished. Furniture has ribs and stains especially the sofa. Shower head is difficult to adjust and the shower curtain does not reach. Water gets out on to the walls and toilet paper. When upon check in; front desk clerk did not welcome me as a Priority Club member. Did not even offer me my bonus points. I had to ask. 31 December 2014
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