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Rated 4.1 out of 5 by 74 reviewers.
Rated 4.0 out of 5.0 by Just what you expect from a holiday Inn and more This hotel is well located, close to main avenues that can take you almost to everywhere Puebla in no more than 45 minutes, the 24 hours gymnasium is excellent and there is an spa in the pent house (independently operated) but nice. Quality of meals was quite good and the staff members were always smiling and prompt to help Shower room was a bit thilty tough 27 February 2014
Rated 3.0 out of 5.0 by Pay attention to the WiFi The WiFi signal was terrible, very unstable. For me, it was a bummer because I rely entirely on an excellent internet connection to do my work. Besides that, breakfast choices were pretty poor, and the food area very small, we couldn't even get a baby chair for my son. 06 February 2014
Rated 5.0 out of 5.0 by Excelenete vista.... Excelente hotel a comparacion de otros holiday inn express de la rep mexicana. Este es el mejor de todos. 05 February 2014
Rated 3.0 out of 5.0 by could have been better. loud yelling noise at 2AM on the first floor... went on for long. No vegetarian hot food for breakfast...eggs have bacon pieces, slightly inconsiderate. 22 December 2013
Rated 5.0 out of 5.0 by Sleep Quality and delicious breakfast Was a very comfortable experience, the bad was greatful and delicious. The bathroom clean and enviroment the best to sleep. In morning... fresh fruits, great taste of coffe with a delicious pieces of bread. 09 December 2013
Rated 4.0 out of 5.0 by Poor amenities, comfortable bed I would like to have a better atmosphere, with more emphasis in details and decoration; Also to have the essential to take a shower, like shampoo and soap 24 November 2013
Rated 5.0 out of 5.0 by Great hotel, good location Very nice hotel, the room was great, staff excellent. 07 November 2013
Rated 4.0 out of 5.0 by Gente de recepción sin capacidad Me quedé dos noches, una prepagada con tarjeta de crédito (viernes) y la segunda con puntos (sábado) y el domingo al hacer el checkout pedí la factura de mi estancia del viernes y me dijeron que no podían facturar de un día anterior y que dejara mis datos fiscales para que enviaran la factura el lunes y hoy miércoles tuve que llamar para pedir mi factura y no tienen registro de que la haya pedido, por lo que el servicio de la gente de recepción deja mucho que desear. 06 November 2013
Rated 3.0 out of 5.0 by Boring dinner choices Even the local dinner choices are from Presidente Intercontinental, the options are boring and take almost 1 hour to provide room service. 28 October 2013
Rated 4.0 out of 5.0 by Best hotel in Puebla Comfortable room and bed, service staff very friendly and helpful. Menu for room service as well as breakfast could be better, but gym and pool are great as well as cleaning service and location! Stayed for business for over 2 months. 01 October 2013
Rated 3.0 out of 5.0 by need valet parking and in site, it is a problem must have the parking area for handicap needs, and the food was to bad 30 September 2013
Rated 2.0 out of 5.0 by Internet did not work and Heating system did not work For first 3 days wireless - internet system did not work because they had switched the router off. Also maintenance man came to my room at 11:00 p.m to work on the heating system and this did not work for next 10 days. Inspite of complaints it was ignored. 02 September 2013
Rated 5.0 out of 5.0 by gym nicely equiped Not all the Holiday Inns Express have an elliptical machine at the gym... it was great to see the gym was very equiped including a advanced elliptical machine.... made my day 12 August 2013
Rated 1.0 out of 5.0 by Elevators problems - no water... not a good experience I've stayed at this hotel on several occasions in the past and had good experiences. This time, it was not so good. It started with the key card not working in the elevators. Staff acknowledged that they were having problems with the keycard readers in the elevators. It got worse in the morning of the second day. Around 5:00am, the locks on the hotel room door could be heard randomly locking and unlocking. My wife was scared that someone was trying to break into our room. I told her that it was probably the staff working on the elevator keycard readers. The random noise kept waking us up. lights were also going on and off in our room randomly. Then, the water ran out. I was able to shower before the water ran out, but my wife was unable to take a shower. It got worse, the elevators weren't working, and we were on the 5th floor on a hot summer day with a 2 year-old that had to be carried up and down the stairs. It was unexpected exercise going up and down five flight stairs. It was a very bad experience, but I know this was an isolated incident because I've had nothing but good experiences at this hotel in the past. I would have liked to have received a discount voucher from the hotel for a future stay, but there was no compensation for the problems. 23 July 2013
Rated 5.0 out of 5.0 clean and security. We like to stay at this hotel, because always the rooms are cleans and comfortable; we visited this hotel a couple times by year and w are happy with our choice. the kids love the pool because they can use it in the night, it doensn´t matter if the weather is bad. 15 July 2013
Rated 1.0 out of 5.0 by IT WAS A HORRIBLE EXPIRIENCE Always we like to stay in hotels Holiday Inn when we travel, but on this occasion was the exception. We reach already very night sleep, but as a 5:00 a.m., did a sound as if someone enter the key and could not open, noise was every 13 seconds, we call reception and nobody went to see what it was, when the noise was more intense, we realized that it was the fan which could not work, again we call reception and they told us that there was a problem of electricity and they had no light in hotel, as at 10:00 a.m., we realized that there was neither water and took us a carafe with water, but fortunately became light, and had water. The only advantage we had was to increase the limit one more hour for breakfast. 11 July 2013
Rated 5.0 out of 5.0 by Great service and confortable .... Nice place, confortable, good food, etc. Very thanks 06 July 2013
Rated 5.0 out of 5.0 by Excellent! This hotel is excellent! I had a great time and nice experience here! A great option for bussiness travelers. 05 July 2013
Rated 4.0 out of 5.0 by Table for laptop I suggest that you put on rooms tables for laptops 19 June 2013
Rated 3.0 out of 5.0 by Internet acces / Breakfast buffet. I stayed at this hotel for a couple of nights for business, the first night I was able to connect to the Internet and work for a couple of hours, as it was late I turned off my lap top, next day I could not work again till after many complains, this hotel got the worse Internet signal of all Holiday Inn Express, I stayed hundreds of nights at the different IHG Hotels and this really did not make my days, also the complimentary buffet breakfast is not as the one in Tapachula or Tuxtla, much better at these two hotels, in other Holiday Inn Express I am provided with some coupons as a Platinum Member to pick what kind of eggs I prefer in the morning, here nothing, I think if I have time to get back to Puebla I will choose another hotel from the chain. 19 June 2013
Rated 5.0 out of 5.0 by nice and comfortable room A nice place and very comfortable room. The breakfast was not exciting but it was breakfast. 29 April 2013
Rated 4.0 out of 5.0 by Always clean and service is great Always clean and comfortable has a better gym area than average. 24 April 2013
Rated 4.0 out of 5.0 by Great staff and workout area I enjoy the staff and the workout area is one of the best in Puebla hotels. 10 minutes walk from most of the restaraunts on Ave. Juarez and 5 minutes walk to Wal-Mart. Rooms are clean and the bed is good (could be a bit softer). Breakfast has not changed over the years, so if you go often, it is quite boring. 23 April 2013
Rated 5.0 out of 5.0 by Comfortable bed It was a leak in the bad room, and it feels near by the corner beside of bed. 04 April 2013
Rated 4.0 out of 5.0 by Breakfast The day we were in this hotel, it was very crowded, especially in the breakfast. The staff workt very hard and they solved the problem. 02 April 2013
Rated 4.0 out of 5.0 by Comfortable bed One really rests on a bed of Holiday Inn Puebla, are comfortable, you can relax and sleep really well. Thanks 13 March 2013
Rated 5.0 out of 5.0 by Comfortable suite nothing, because everything was good! room service was done properly and we do not have something to change....just that if you could add a breakfast in the same rate of the room it would be great... 07 March 2013
Rated 5.0 out of 5.0 Everything was excellent Everything was excellent, all services in the hotel are great !! 22 January 2013
Rated 4.0 out of 5.0 by Comfortable all Hotel The Roos is Ok. The restaurant is Ok Only the Brekfast are finish when we comes down. 14 December 2012
Rated 3.0 out of 5.0 by Clean, good location, room to improve The check in process was too slow. No preference for Platinum Priority members. 14 December 2012
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