Rated 4.1 out of 5 by 68
Rated 5.0 out of 5.0 by Sgalicia71 Great hotel, good location
Very nice hotel, the room was great, staff excellent.
07 November 2013
Rated 4.0 out of 5.0 by Altamirano Gente de recepción sin capacidad
Me quedé dos noches, una prepagada con tarjeta de crédito (viernes) y la segunda con puntos (sábado) y el domingo al hacer el checkout pedí la factura de mi estancia del viernes y me dijeron que no podían facturar de un día anterior y que dejara mis datos fiscales para que enviaran la factura el lunes y hoy miércoles tuve que llamar para pedir mi factura y no tienen registro de que la haya pedido, por lo que el servicio de la gente de recepción deja mucho que desear.
06 November 2013
Rated 3.0 out of 5.0 by Ozzie40 Boring dinner choices
Even the local dinner choices are from Presidente Intercontinental, the options are boring and take almost 1 hour to provide room service.
28 October 2013
Rated 4.0 out of 5.0 by bb2222 Best hotel in Puebla
Comfortable room and bed, service staff very friendly and helpful. Menu for room service as well as breakfast could be better, but gym and pool are great as well as cleaning service and location! Stayed for business for over 2 months.
01 October 2013
Rated 3.0 out of 5.0 by jpndc61 need valet parking and in site, it is a problem
must have the parking area for handicap needs, and the food was to bad
30 September 2013
Rated 2.0 out of 5.0 by NGT1 Internet did not work and Heating system did not work
For first 3 days wireless - internet system did not work because they had switched the router off.
Also maintenance man came to my room at 11:00 p.m to work on the heating system and this did not work for next 10 days. Inspite of complaints it was ignored.
02 September 2013
Rated 5.0 out of 5.0 by yaagy gym nicely equiped
Not all the Holiday Inns Express have an elliptical machine at the gym... it was great to see the gym was very equiped including a advanced elliptical machine....
made my day
12 August 2013
Rated 1.0 out of 5.0 by CarlosCman Elevators problems - no water... not a good experience
I've stayed at this hotel on several occasions in the past and had good experiences. This time, it was not so good. It started with the key card not working in the elevators. Staff acknowledged that they were having problems with the keycard readers in the elevators. It got worse in the morning of the second day. Around 5:00am, the locks on the hotel room door could be heard randomly locking and unlocking. My wife was scared that someone was trying to break into our room. I told her that it was probably the staff working on the elevator keycard readers. The random noise kept waking us up. lights were also going on and off in our room randomly. Then, the water ran out. I was able to shower before the water ran out, but my wife was unable to take a shower. It got worse, the elevators weren't working, and we were on the 5th floor on a hot summer day with a 2 year-old that had to be carried up and down the stairs. It was unexpected exercise going up and down five flight stairs. It was a very bad experience, but I know this was an isolated incident because I've had nothing but good experiences at this hotel in the past. I would have liked to have received a discount voucher from the hotel for a future stay, but there was no compensation for the problems.
23 July 2013
Rated 5.0 out of 5.0 clean and security.
We like to stay at this hotel, because always the rooms are cleans and comfortable; we visited this hotel a couple times by year and w are happy with our choice. the kids love the pool because they can use it in the night, it doensn´t matter if the weather is bad.
15 July 2013
Rated 1.0 out of 5.0 by rosy66 IT WAS A HORRIBLE EXPIRIENCE
Always we like to stay in hotels Holiday Inn when we travel, but on this occasion was the exception. We reach already very night sleep, but as a 5:00 a.m., did a sound as if someone enter the key and could not open, noise was every 13 seconds, we call reception and nobody went to see what it was, when the noise was more intense, we realized that it was the fan which could not work, again we call reception and they told us that there was a problem of electricity and they had no light in hotel, as at 10:00 a.m., we realized that there was neither water and took us a carafe with water, but fortunately became light, and had water. The only advantage we had was to increase the limit one more hour for breakfast.
11 July 2013
Rated 5.0 out of 5.0 by Luis53 Great service and confortable ....
Nice place, confortable, good food, etc.
06 July 2013
Rated 5.0 out of 5.0 by Marco19 Excellent!
This hotel is excellent!
I had a great time and nice experience here!
A great option for bussiness travelers.
05 July 2013
Rated 4.0 out of 5.0 by LuisM Table for laptop
I suggest that you put on rooms tables for laptops
19 June 2013
Rated 3.0 out of 5.0 by Kikirikiki Internet acces / Breakfast buffet.
I stayed at this hotel for a couple of nights for business, the first night I was able to connect to the Internet and work for a couple of hours, as it was late I turned off my lap top, next day I could not work again till after many complains, this hotel got the worse Internet signal of all Holiday Inn Express, I stayed hundreds of nights at the different IHG Hotels and this really did not make my days, also the complimentary buffet breakfast is not as the one in Tapachula or Tuxtla, much better at these two hotels, in other Holiday Inn Express I am provided with some coupons as a Platinum Member to pick what kind of eggs I prefer in the morning, here nothing, I think if I have time to get back to Puebla I will choose another hotel from the chain.
19 June 2013
Rated 5.0 out of 5.0 by BJPTY nice and comfortable room
A nice place and very comfortable room. The breakfast was not exciting but it was breakfast.
29 April 2013
Rated 4.0 out of 5.0 by helidragon Always clean and service is great
Always clean and comfortable has a better gym area than average.
24 April 2013
Rated 4.0 out of 5.0 by tiz1 Great staff and workout area
I enjoy the staff and the workout area is one of the best in Puebla hotels. 10 minutes walk from most of the restaraunts on Ave. Juarez and 5 minutes walk to Wal-Mart. Rooms are clean and the bed is good (could be a bit softer). Breakfast has not changed over the years, so if you go often, it is quite boring.
23 April 2013
Rated 5.0 out of 5.0 by Broccoli53 Comfortable bed
It was a leak in the bad room, and it feels near by the corner beside of bed.
04 April 2013
Rated 4.0 out of 5.0 by Guerejo1 Breakfast
The day we were in this hotel, it was very crowded, especially in the breakfast. The staff workt very hard and they solved the problem.
02 April 2013
Rated 4.0 out of 5.0 by Pepe68 Comfortable bed
One really rests on a bed of Holiday Inn Puebla, are comfortable, you can relax and sleep really well.
13 March 2013
Rated 5.0 out of 5.0 by Palladium9 Comfortable suite
nothing, because everything was good! room service was done properly and we do not have something to change....just that if you could add a breakfast in the same rate of the room it would be great...
07 March 2013
Rated 5.0 out of 5.0 Everything was excellent
Everything was excellent, all services in the hotel are great !!
22 January 2013
Rated 4.0 out of 5.0 by Rob62 Comfortable all Hotel
The Roos is Ok. The restaurant is Ok Only the Brekfast are finish when we comes down.
14 December 2012
Rated 3.0 out of 5.0 by Viking4 Clean, good location, room to improve
The check in process was too slow. No preference for Platinum Priority members.
14 December 2012
Rated 4.0 out of 5.0 by M4995 CLEAN UP
PLEASE ASK THE MAIDS THEY HAVE TO USE THE VACUM CEANNER DAILY, I WAS THERE FOR 5 NIGHTS AND NEVER CLEAN UNDER THE BED,BECAUSE ONLY ARRANGE THE BED, AND TOWELS , AND SEMI-CLEAN DESK AND BATHROOM. yOU VAN IMPROVE THE SERVICE
30 November 2012
Rated 4.0 out of 5.0 by Jennifer27 Good hotel, no restaurants
What you would expect from a Holiday Inn Express. Biggest disappointment was the "exfoliating" towels (old towels that weren't soft). Also, if you want food, you have a few choices to order in or you have to go across the street to the InterContinental. Nice that you can walk to downtown Puebla.
18 November 2012
Rated 5.0 out of 5.0 by Arturo27 very clean
everything was ok. clean rooms, breakfast was ok, room was very quiet.
14 November 2012
Rated 5.0 out of 5.0 by Dherrera Estancia en Holiday Inn Puebla
En general siempre que visito este hotel me quedo muy contento, cuenta con un personal comprometido con el huésped, además de siempre estar al tanto de los miembro Priority.
08 October 2012
Rated 4.0 out of 5.0 by inmerse Nice hotel and excelent service
Beautifull hotel in goog location and excelent staff.
05 October 2012
Rated 5.0 out of 5.0 by aleccume A great experience in Puebla
My room was clean and cozy and every staff I asked something was kind and helpful. I would return with no doubt.
05 October 2012