Rated 4.6 out of 5 by 140
Rated 3.0 out of 5.0 by BAEO OK hotel.
Not a bad hotel for a short stay. Staff are very friendly. The hotel doesn't offer laundry service and I could not find a laundry mat any where around. I asked but staff did not know. Computers were not working but eventually the tech staff was able to get one to work. Air conditioner did not work properly but staff was able to replace it while I was out. Coffee provided but was told additional coffee would be chargeable so we went out and bought some. Breakfast not the best but OK. This is not the hotel for amenities. A room, small pool, work out area, sitting area, free newspaper, breakfast, and a place to sleep. Overall OK but in that part of Louisiana there is little choice so I would recommend this hotel over others in the area.
June 26, 2016
Rated 3.0 out of 5.0 by Titangirl Bad Customer Service
The hotel itself is very nice, its relatively new. The customer service is horrible! The front desk staff is all but rude and unprofessional. Since it is basically is the only nice hotel in Raceland I stay at this hotel at least every other week and the customer service never gets better. A few weeks ago when I checked in the girls behind the desk smirking and giggling throughout my check in process. On one occasion this past winter the front desk girl had on a hoodie with the hood up over her head. They NEVER greet me as an IHG member however, sometimes they do upgrade me to a suite so I know they at least recognize it.
The housekeepers knock at your door as early as 8:30am to clean your room and continue to knock every 15 minutes even when I have requested a late checkout.
The employees spend more time at the front doors smoking than behind the front desk.
June 20, 2016
Rated 4.0 out of 5.0 by local 77 front desk worker
It took 25 minutes to check in because the front desk worker was outside in the parking lot talking to her friend. The hotel was nice and clean and the housekeeper were friendly and helpful. The breakfast had a lot to chose from.
Great place just needs friendlier check-in staff.
June 13, 2016
Rated 5.0 out of 5.0 by choppers66 Great experiance
My wife and I traveled 150 miles to attend our grandsons wedding. Our experiance at Holiday Inn Express in Raceland, La. exceeded our expectations. I recommend this Inn if your in that area.
June 6, 2016
Rated 4.0 out of 5.0 by Hunter2722 Great Service
The staff at this hotel is wonderful. I stayed at the hotel for a wedding and they were very understanding and helpful. I really enjoyed my stay, besides the fact the breakfast was not very good!
May 23, 2016
Rated 3.0 out of 5.0 by des1957 05-02-2016
Check-in person was not very friendly - just there to do a job. Nice hotel, but not such a nice personal experience.
May 8, 2016
Rated 5.0 out of 5.0 by jjb1984 great hotel
Friendly staff, clean rooms, and plenty of parking.
April 23, 2016
Rated 4.0 out of 5.0 by Mooney48M Clean and Curtious
Staff is Curtious and Responsive. Doors close a little loud, put your SHHH sign on the door.
April 15, 2016