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Rated 4.4 out of 5 by 259 reviewers.
Rated 1.0 out of 5.0 by Comfortable room, horrible customer service from managment! Received wrong room at check-in which staff addressed and corrected following day, but when my 3 year old son found pills on our floor, I was horrified. I was informed time after time management would be on top of it, which never happened. I spoke to 4 different staff members, 2 of which were housekeeper supervisors, who expressed to me they were never informed. Management never apologized or addressed this situation. Definitely would not recommend this hotel due to it's poor and unprofessional management team. 28 January 2015
Rated 4.0 out of 5.0 by Room and bed comfortable. Enjoyed the convenience of the breakfast. I enjoyed the convenience of the hotel to Eisenhower Medical Center, airport, restaurants, and shopping. 26 January 2015
Rated 5.0 out of 5.0 by Great breakfast and staff. all good. Friendly and efficient staff. I like the location. 22 January 2015
Rated 5.0 out of 5.0 by Great Service and personal attention Conveniently located with friendly and knowledgeable staff! 21 January 2015
Rated 3.0 out of 5.0 by False Promises For the price/value/benefits as an IHG member: Exterior looks nice. Lobby looks nice. Rooms are not as contemporary or updated compared to similar hotels. Reservations/check-in: Was given assurances there would be no holds/charges/deposit required....full payment at checkout. This was not honored and charges were required up front and would not be allowed to check in. Vending machine convenience: Only on one floor, frequently jams. Breakfast availability: Inflexible and no options available for business travelers/early risers/starting day early before the scheduled breakfast window. Manager's Evening Reception: None. Highlight: "Spa" water (chilled cucumber/lemon water) and warm chocolate chip cookies served in lobby area. 12 January 2015
Rated 5.0 out of 5.0 Enjoyable Stay My wife and I needed to stay overnite December 18th,2014 for a company Christmas party. We didn't want to spend alot for just this event. We were pleasantly surprised at the class and quality of this hotel for the price we were charged. We would recommend this hotel to anyone. Thank You! 08 January 2015
Rated 5.0 out of 5.0 by Great time with the kids Kids loved the warm pool, even in chilly weather. We all enjoyed our breakfasts. We rode the Tram and went to the Living Desert; the hotel is in between and there are lots of nearby restaurants. Good time had by all. One minor complaint: there is no door on the bedroom in the suite. 06 January 2015
Rated 5.0 out of 5.0 by Husband and wife short getway Very nice, clean, comfortable, affordable hotel, perfect location, surrounded by many different restaurants, shops, etc. I loved it. 06 January 2015
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