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Rated 4.6 out of 5 by 206 reviewers.
Rated 4.0 out of 5.0 by staff Very friendly and helpful staff. Breakfast was poor, had to ask for almost every item to be replenished. 09 May 2014
Rated 5.0 out of 5.0 by Holiday Inn Redditch The Hewell Road Holiday Inn is a very modern building with a very welcoming reception area. The staff are warm and welcoming and greet you with a smile every time. The rooms are spacious, air-conditioned and very comfortable. Each has a good size bathroom, towels provided as well soap dispensers and once you have washed your hair you can dry it with the hair dryer provided. Also in each room you will find a kettle, tea bags and a selection of coffee, sugar and UHT milk. You have a choice of soft or firm pillows and a very comfortable bed to sleep on. Each room also has a TV with free view TV channels and for a charge or as an inclusive you can access the wifi throughout your stay. The rooms like all areas at the Holiday Inn are immaculate. The rooms are well soundproofed. We have not been woken by anyone coming or going during our stays. The breakfast is first class offering fruit, cereal and cooked breakfast. There are fruit juices plus hot drinks to enjoy with your breakfast. A great place to stay at a great price. I highly recommend this Holiday Inn to anyone who is looking for somewhere to stay within the Redditch area. 07 May 2014
Rated 4.0 out of 5.0 by Clean room and comfortable bed but! The hotel was well presented and the room comfortable. The biggest problem was the lack of space in the breakfast area where there were queues for tables in spite of taking breakfast at the time suggested by staff. Because of the crowding the food was a little slow getting topped up. Some guests skipped breakfast. Its a nice hotel that needs and deserves a bigger dining area. 26 April 2014
Rated 4.0 out of 5.0 by Fantastic value for money Lovely, spotless and modern room. The hotel felt modern and airy. The bathroom door also serves as a privacy door for the toilet so that the bathroom could be used by somebody else, great if like me you are traveling with kids. Breakfast not quite a full English but still more than adequate. Breakfast time was busy and tables a little close together but it is provided free of charge so it really was amazing value for money. Receptionist very friendly. My only criticism was that the sofa bed that the kids slept in wasn't that comfortable as you could feel the folding bit. I would definitely stay in this hotel again. 22 April 2014
Rated 3.0 out of 5.0 by Good hotel, not so good booking in experience On booking in I was told I had to produce the same bank card I had booked with. I did not know this and did not have it with me. I was told I would have to pay again but was assured a full refund would be made to the original card. This did not happen, so I had to email the hotel a week later and ask for it. A £50 hold is placed on your bank account (which I was not told would happen). A week later this hold is still on my account,so have had to email hotel again to ask to have it removed, I would not visit this hotel again. 19 April 2014
Rated 5.0 out of 5.0 by Great service On a recent visit to this Holiday Inn Express I was admitted into the local hospital, which left my wife with a lot of problems as she is disabled. I have to say that the staff were very helpful and thoughtful to needs of my wife. They carried all the bags from the room to the car, and also disassembled my wife's powered wheelchair, and put it in the boot of our car, which enabled my wife to check out with all of our belongings. All the staff were very helpful, but a special mention must go to Urska who just went that little bit further. I would have no hesitation in booking this hotel again, because of the friendly staff, clean rooms and good food. 19 April 2014
Rated 4.0 out of 5.0 by overall good experience wasn't happy about breakfast When we checked-in, I was pleasantly surprised by the decor and cleanliness of the particular property. Room was nice and clean. the only down side was breakfast which I was so looking forward to. Really few choices :( 16 April 2014
Rated 5.0 out of 5.0 by All staff are so friendly and attentive I would like to recommend this Holiday Inn Express. All the staff are very friendly and ensure you are well looked after. Good value, coupled with modern surroundings and a nice restaurant. 14 April 2014
Rated 5.0 out of 5.0 by 2 night stay Staff were very friendly and room was very clean. Breakfast was plentiful with lots of choice. I found the main menu small and expensive but the items I did eat were very well made and enjoyable. Great location for train and shopping centre.. 13 April 2014
Rated 5.0 out of 5.0 by A first class hotel When ever I am in the area I stay at this hotel. I find the staff very attentive and ready to help from the moment I arrive to the moment you leave. The food is of a very high quality. The hotel itself is always immaculate and the rooms clean and relaxing. I would recommend this hotel to anybody visiting the area 08 April 2014
Rated 5.0 out of 5.0 by Pleasant Stay This was the first time I stayed at this hotel.When I arrived at the hotel I was greeted with a friendly welcome from the staff .As I gave the staff my details, straight away acknowledge my membership status and told me about my benefits. The room was nice and clean the Air con fan was nice and quiet unlike other IHG hotels.. I used the hotel restaurant and was impresses with the menu and choice available.The quality of the food was very good, complements to the chef and staff. I would use and recommend this hotel. 31 March 2014
Rated 5.0 out of 5.0 by Perfect stay! We have stayed at this hotel several times when visiting family in the area. We are pleased to say the hotel manages to maintain its high standards. The rooms are comfortable, clean and remarkably quiet. The breakfast well cooked and plentiful - not a full English, but still a good choice. The location is great, walking distance from a good shopping mall. But what makes this hotel really stand out from others is the quality of the staff. They are all charming, efficient and friendly, making you feel really welcome. 28 February 2014
Rated 5.0 out of 5.0 by A little gem! We were up for a birthday bash at the local football club and Holiday Inn came highly recommended. Check in was enthusiastic, friendly and efficient. The room had everything we needed and was very comfortable whilst breakfast was sublime. Worth every penny and will be back. BIG THANK YOU to all the staff - nice job:) Mik 26 February 2014
Rated 4.0 out of 5.0 by Friendly and comfortable Staff were friendly and welcoming, room was comfortable and clean. Bathroom modern and clean. Stayed just for one night in a family room, didn't have any need to ask staff for anything so can't comment too much on service. Breakfast was a buffet with plenty of choice. Overall good value for money, would use again if in the area. 23 February 2014
Rated 5.0 out of 5.0 by outstanding service Front desk and bar service above and beyond expectations, a real pleasure to check in and chat 09 February 2014
Rated 4.0 out of 5.0 by Regular haunt I stay here or in Droitwich most weeks for the odd night when I'm working in the area. It's clean, tidy and the daily special food is often worth staying in for. Standard HIEX stuff with a decent staff presence - you can always find someone if you need them. Incredibly I have never seen a lift out of order here. There's a great little Indian takeaway just 100m through the underpass - Tuki's, as well as couple of chippies and Chinese just further on. Avoid the kebab shop near the railway line at all costs - it stole a morning of my life and I'm never going back! The shower in Room 101 (I'm not joking) is very poor pressure-wise - you have to run round to get wet. 28 January 2014
Rated 4.0 out of 5.0 by Everything you need for Holiday Inn Express Parking - free for hotel guests, quiet, close to railway station and shops, all you need for a Holiday Inn Express. Yes, recommended if you are passing by Redditch, in transit, a day or two stop for business or leisure - Shakespeare's Stratford upon Avon is just half an hour drive away. 20 January 2014
Rated 4.0 out of 5.0 by comfordable&excellent breakfast overall an excellent stay.certainly will return again. 17 January 2014
Rated 5.0 out of 5.0 by Lovely stay Nice clean hotel, friendly helpful staff great place to stay. 15 January 2014
Rated 4.0 out of 5.0 by great service at xmas period a pleasant and comfortable stay whilst visiting relatives over Christmas. 01 January 2014
Rated 5.0 out of 5.0 by Fantastic service Stayed boxing night, it was lovely fantastic staff very friendly & helpful. Would highly recommend it! 31 December 2013
Rated 5.0 out of 5.0 by Excellent! The hotel is much nicer than you expect for the price. Very impressed. Nice big free car park. Lovely rooms. Decent breakfast. We had a family room for myself, my wife and our little 2 year old and the sofa bed was very comfortable as well. Only downside is the location, but you're still only a short drive to Birmingham so not too bad. 29 December 2013
Rated 4.0 out of 5.0 by Stya at Redditch Holiday Inn Express Great location right in the centre of town Free car parking Hotel in excellent condition Staff great Good price 23 December 2013
Rated 5.0 out of 5.0 by Top Marks I am a regular business traveller and go out of my way when in the Birmingham area to stay in this hotel. It has got to be the cleanest hotel in the Birmingham area. I am a female single business traveller & this hotel is perfect for my needs. Easy parking, relaxing restaurant & staff can't do enough for you. Cannot fault this hotel at all. Top marks to the housekeeper. Merry Xmas to all the staff. 20 December 2013
Rated 5.0 out of 5.0 by First Class Hotel, Staff Brilliant This is the second time we have stayed here and always found it to be great value for money with an excellent breakfast included. Rooms always clean and as warm/cool as you want it by setting the temperature on the excellent air conditioning system. Staff are brilliant and can't do enough for you. Looking forward to our next stay. 20 December 2013
Rated 5.0 out of 5.0 by Smaill town with warm hearted service. Did not expect good service but it was better than most Holiday Inn Express. Definetely will stay here again. Pros: Good location (next to the train station and City center), Friendly staff, Valued dinner price with good quality. Cons: average or below breakfast. No gym arrangement. (my US credit card did not work to purchase the daily pass in the gym nearby) 16 December 2013
Rated 5.0 out of 5.0 by Business Stay The ease of booking to the friendly greeting at reception on arrival all made for a totally pleasant experience. The room was fit for purpose and was very comfortable - the staff in the bar and restaurant were very helpful and professional. Albeit I only stayed for 1 night I would highly recommend this hotel and will most definitely book with them again. 08 December 2013
Rated 2.0 out of 5.0 by Over night stay Basic hotel, bed very uncomfortable bad nights sleep. Noisy room over the car park. Very clean 04 December 2013
Rated 5.0 out of 5.0 by Great service I really do not have time to provide my view to many other people - in fact this is first time I wish to say that your staff was extremely and unusually helpful, professional in every minute and I have enjoyed the stay with you. I am sure that I will use your hotel in the future and will recommend it to my colleagues visiting the area... Best wishes and a big thank you! Issy 30 November 2013
Rated 5.0 out of 5.0 by Welcoming staff We recently had a 2 night stay, and found the staff very helpful. It was particularly cold weather and as I had gone down with a cold, asked for a 2nd duvet, this was duly delivered to our room with no problem whilst we were out in the evening. The reception staff were very friendly, giving us advice re local restaurants etc. A good one to try is the local Beefeater which is a short car journey and has only been open since May this year, try the Christmas Dinner, it is very tasty. We have stayed at many Holiday Inn Express' and the standard keeps on improving with the emphasis on customer service and value for money and this one does that. Breakfast was freshly made and enough choice, which was always being refilled. We needed this when venturing into Birmingham for the day whilst the German Christmas Market was on, it was a brilliant atmosphere but absolutely crowded, and apparently continues until late December. We got the train in as only 30 mins from Redditch and a short walk from the hotel. The hotel is very clean and we had an excellently situated room which was nice and quiet on the 1st floor. Would definitely stay here again. 28 November 2013
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