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Rated 4.5 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Great Business Trip Accomodations The hotel staff was very friendly/accommodating.. The room was very clean and had a separate seating area. The breakfast was very good. I was allowed to check out slightly after check-out time due to changes in travel plans. 15 September 2014
Rated 4.0 out of 5.0 by Going to see Mickey Mouse Stopped by on the way to Florida. Staff was very informative and greeted us with a bottle of water. Room very clean and the breakfast was very good. Enjoyed our stay. 15 September 2014
Rated 4.0 out of 5.0 Good Night Rest for Busy Day The stay was as expected. The room was very clean and the staff very approachable. 15 September 2014
Rated 3.0 out of 5.0 by Liked the hot tub room, but.... We have got to get to the root of the wet dog smell. I am thinking the hot tub is getting the carpets wet. What a conundrum. 15 September 2014
Rated 5.0 out of 5.0 Overall Service During my busy House Hunting, they made what was stressful a very relaxing time. Friendliness and cleanliness f the hotel were awesome. Great and Enjoyable stay overall 09 September 2014
Rated 5.0 out of 5.0 by Above and Beyond Great service. Great sleep. I plan on purchasing a Holiday Inn Express mattress and firm pillows for my own home so I can have the great sleep quality all year long...not only when I travel. 08 September 2014
Rated 5.0 out of 5.0 by GREAT Customer Service Team I know you only hear about problems or when things go bad but I must tell you about how much I enjoyed my stay at this hotel and it was all about the people who work there. I arrived after 6:00pm and was greeted with a big smile and the pleasant voice of Desiree. She was awesome and the perfect person to represent IHG. I found out later that she has only been with you for 2 weeks and was very surprised by her knowledge and professionalism. The next morning I met another Jahmela working the front desk and she also was very professional and nice. I met Nikki the breakfast hostess and later that day when I returned I met Cierra with housekeeping busy cleaning my room both of these young ladies had big smiles and were very courteous. Robert assisted me as I checked out and he too was very nice and professional. As I was leaving I thought "Wow, what a Great Team!" and to top it off the beds are very comfortable! 08 September 2014
Rated 5.0 out of 5.0 by Love the service and breakfast! If you don't already know about HEI's great service and their daily breakfasts, you're missing out! This particular HEI has a wonderful front desk team and delightful breakfast hosts, particularly the friendly and helpful, Nicky/Nikki (sorry if I've misspelled the name!) Would recommend this for anyone traveling through Richmond Hills conveniently off of I-95! 08 September 2014
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