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Rated 4.5 out of 5 by 237 reviewers.
Rated 4.0 out of 5.0 by Very nice room. Fantastic staff. Stayed a couple of days. Staff were very friendly and helpful. I'd stay here again. 15 February 2014
Rated 5.0 out of 5.0 by Visiting Toronto for weekend, I stayed smart! I am going to make this sweet and short. The reason why I stayed @ holiday inn, is because of my previous dealings with Holiday Inn all over the east coast in the US, as well as internationally. I eventually became a club member because having been loyal tot hem I thought it was only natural to sign up for membership. The price for what you get and location I think is a factor people in Holiday Inn probably think about because it is never too far from business centers, travel/fun areas I've wanted to see. For that I immensely happy. As for why I stayed in the Markham area was because I have friends who live in the York/Richmond Hills area. Normally I crash on their couch, but this time their places were full and the couch was not available, so I opted for Holiday Inn. Nothing (in terms of location) was ever out of reach, and most importantly the staff of this Markham location was perhaps the best service I have ever encountered with Holiday Inn. The front staff by the name of Nureen, she deserves some sort of employee award because that extra courtesy and help she gave me and other visitors of this hotel who check in and out I think is what makes this place a charm. My only comment for improvement is that this Holiday Inn provide guests some form of room slippers to wear around. Having visited winter, your shoes do get dirty from all the snow and whatever debri one may pick up walking around. Of course I take off my shoes but the snow does eventually melt and a puddle does eventually collect, which I can say is not beneficial for my stay nor is it beneficial for Holiday Inn in the long run (when countless guests who have the same concern as me) when they have to repair any damage from wear and tear of the weather factors being brought into their rooms/facilities. 12 February 2014
Rated 5.0 out of 5.0 by Too short of a stay Modern facilities, great room and lobby. Extremely comfortable bed. What more can you ask for? 11 February 2014
Rated 5.0 out of 5.0 by Home away from home Stay here regularly on business, The staff is always cordial and friendly. The property is quiet and comfortable and I always rest well. 10 February 2014
Rated 3.0 out of 5.0 by Clean but flawed I stayed here recently for a week. I found the hotel to be clean welcoming and friendly, however had some issues with the room. Getting up to shower before work i found that i had luke warm water to cold water at least 3 mornings. I also had issues with the television. It continually had to be re-set before use and sometimes during use as the screen would go blank. I also found that the pool was closed for the majority of my stay which was a little disappointing. Overall had these things been rectified this would be a lovely place to stay. 10 February 2014
Rated 5.0 out of 5.0 by the location i choose most in the GTA new hotel, best service, across the street from a great sushi place and near the 407 highway...i stay here whenever possible. 10 February 2014
Rated 4.0 out of 5.0 by Great service I've stayed here more several times and it's still as comfortable as the first time. The staff is friendly and helpful. And the rooms are clean. I'll definitely stay here again next time I'm in the area. 06 February 2014
Rated 5.0 out of 5.0 by Very clean rooms The hotel was very modern and very clean . Staff was helpfull, bolt had come out of the door operator and they were right there to fix it. pool is very nice . Breakfast is ok , not fond of the eggs. 05 February 2014
Rated 4.0 out of 5.0 by Very Nice, Great Service! Nice room, great Asian food directly across street. 29 January 2014
Rated 5.0 out of 5.0 by Close to where I wanted to be. This is a very nice facility right in the center of things. I had a nice view of the city and got to see a bunch of snow. There is a SCUBA store next door and lots of great places to eat that you can walk to. The wi-fi was fast and had great coverage. 27 January 2014
Rated 5.0 out of 5.0 by Satisfied customer I enjoyed my stay at the Holiday Inn Express and Suites Markham. The location is very convenient for access to the 407 and 404. There was lots of parking and the breakfast was amazing. My room was very well appointed and I enjoyed the amenities found theirin. Altogether an enjoyable stay. The staff were friendly and recognized my Awards status. 17 January 2014
Rated 4.0 out of 5.0 by coffee service We were there for two funerals over the weekend and of course gets back in late in the evening, We were looking forward to hot cup of tea and coffee and much to our disappointment on both nights, there were no hot water or coffee. the clerk at the desk went in the back and brought out water stating that it is hot. It was barely warm and did not even brew the tea. No coffee. We were disappointed. But everything else was good. Thank you for having us. 02 January 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service I would highly recommend this hotel to others and will stay there again when visiting Richmond Hill. The occasion for my trip was to attend my mother's funeral. When the staff asked me if I was there for business or for leisure purposes I filled them in on what was going on, and they took extra special care of me during my stay. My room was quiet and the bed was extremely comfortable. The shower was very gentle. Everything was clean and tidy. My only suggestion is that the cook omit the processed cheese food in the middle of the omelets. Thank-you for such a pleasant experience, especially under such difficult circumstances! 02 January 2014
Rated 4.0 out of 5.0 by Good for one night stay We were promptly upgraded as IHG members upon check-in. Room was comfortable but bed wasn't. It was too warm for us at night and couldn't get the heating down. The pool was freezing. We complained to front desk and someone came by immediately and insisted it was the right temperature. There was no way you would call that a heated pool. We only last about 40 minutes. Too cold. Breakfast was plain, your average free breakfast. Staff was friendly enough. Would come again. Perfectly acceptable for family for one or two nights. Lots of places to eat around the hotel. I would suggest Congee Queen down Steeles/404. 01 January 2014
Rated 5.0 out of 5.0 by Good bed and pillows. Clean room. Modern hotel, convenient location, many restaurant options close by. Efficient check in, clean room, comfortable bed and pillows and fast Internet. Highly recommended. 31 December 2013
Rated 4.0 out of 5.0 by Very comfortable hotel and excellent reception staff My husband, daughter and I stayed for one night in this Holiday Inn hotel. It was a great hotel, good location and I am very impressed with the friendliness of the reception staff. I would strongly recommend this hotel. 30 December 2013
Rated 5.0 out of 5.0 by excellent service the manager and staffs make sure that we feel like at home since we loss power. 29 December 2013
Rated 3.0 out of 5.0 by Good experience Second time staying at the hotel. Cleanliness is ok but one of the lighting in spa room and spa not working. Otherwise, would have been a great experience. 23 December 2013
Rated 5.0 out of 5.0 Great as usual Went according to plan. All was comfortable. Always stay there when on travel for work. 22 December 2013
Rated 5.0 out of 5.0 by excellent hotel Everything about this hotel was nice. It's clean and modern and close to a lot of restaurants. 22 December 2013
Rated 5.0 out of 5.0 by Very nice, above average Nice people. Nice hotel. Good recognition for IHG members. My one complaint is probably my fault. I thought breakfast started at 6 AM, but apparently starts at 6:30 AM. So I waited around to eat when I need to get an early start. 16 December 2013
Rated 5.0 out of 5.0 by Consistent I stay at this property a few times a year. The key is that it is not a flash in the pan type of experience. Its consistent, clean and comfortable. Nuff said... 09 December 2013
Rated 4.0 out of 5.0 by Recommend Staff are very knowledgeable and helpful. Clean well appointed hotel 30 November 2013
Rated 5.0 out of 5.0 by Great Stay Nice hotel, friendly staff, great breakfast made for an enjoyable stay. 27 November 2013
Rated 5.0 out of 5.0 by Top Notch! My wife and I had an amazing stay at this property recently. The whole experience was top notch...... from the very comfortable room, to the quality of the sleep experience and the delicious, varied breakfast offerings. But above all, and what made this stay exceptional, was the sincerity and friendliness of the staff, who through their actions made it clear they were there to ensure we had the best possible stay with them. Keep up the great work...... we'll definitely be back! J.M., Belleville 18 November 2013
Rated 4.0 out of 5.0 by Great experience Overall, a nice hotel with clean, modern rooms. Staff are friendly and helpful. Area to improve includes providing daily complimentary drinking water for IHG members (all the Holiday Inn hotels in Asia provides these). Also, the heater unit in my room is quite loud. 18 November 2013
Rated 4.0 out of 5.0 by Great location, friendly staff Friendly staff. Especially Frezi (Breakfast staff) and Nureen at Front Desk (I hope I spell her name correctly). Cleaning staff forgot to clean my room, Nureen offer to bring towel and toiletry to my room. She also personally came to the room to check out the TV when we had some problem with it. Frezi tried to care for my mom who was 91 years old while she was having breakfast there. Excellent complimentary breakfast and 24 hours coffee services. Convenient location. Restaurants in walking distance. 12 November 2013
Rated 4.0 out of 5.0 by Weekend Stay My wife and I enjoyed a very comfortable two evenings here on our visit. Appreciated all staff, from the front desk to everyone attending to our personal feedback throughout our stay. We look forward to returning soon and making use of your preferred client rate offer. 10 November 2013
Rated 5.0 out of 5.0 by Clean and comfortable, the entire staff is fantastic, professional and pleasant! In my travels Holiday Inn is the vendor of choice for corporate travel, but I would prefer to stay at this Holiday Inn by choice. The property is meticulously maintained and the staff is just fantastic! 28 October 2013
Rated 5.0 out of 5.0 by Like Home We stay at the Holiday Inn Express for ten days or two weeks every year. It has started to feel like home to us. The service is excellent and never changes. Some of the faces change but they always have the same attitude, friendly, helpful, and professional. 24 October 2013
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