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Rated 4.2 out of 5 by 93 reviewers.
Rated 5.0 out of 5.0 by Relaxing and comfortable We stayed here while visiting family in Webster NY. The hotel is in walking distance of a Target store and a IHOP restaurant which made a nice place to meet family for lunch. The staff was always friendly and helpful. The hotel was quiet and restful. We were on the 3 rd floor and it was very quiet there. This location is near 104 and is real convenient to Rochester and other towns in the area. We will be visiting several times this year and we will definitely be staying here again. 13 May 2014
Rated 3.0 out of 5.0 by Cleanliness There were dirty wash clothes stuck to the shower curtain. The reception on the television was very poor. 09 April 2014
Rated 5.0 out of 5.0 by Breakfast was great ! Pool clean and wonderful nice gym Had one problem with children running around there room at midnight called desk they took care of problem will be back for sure 04 April 2014
Rated 5.0 out of 5.0 by Great value, clean and great staff. Overall this was a great stay and the staff was wonderful. As always clean hotel, comfortable bed and good breakfast. My only problem was not being able to give high on sleep quality. But this does not have to do with the hotel but the guests. A couple and their child kept me up in the middle of the night with yelling at each other and the child, then the child was crying in the hallway. Again guest problem not hotel. 30 March 2014
Rated 5.0 out of 5.0 by Great hotel! Great hotel! This hotel is a 10 out of 10! The staff are wonderful, the hotel is safe, clean and quiet. I highly recommend this hotel. 25 March 2014
Rated 5.0 out of 5.0 by Great service. Was most impressed by the staff, so helpful. Stuck in a snow storm and Jeff was most helpful, getting us out of the snow so we could leave to catch a plane. Staff checking to see what was available for meals and housekeeping doing a great job. Would recommend this hotel to anyone. 20 March 2014
Rated 1.0 out of 5.0 by Hoped for a relaxing getaway My boyfriend and I spent a night there recently . It was a getaway from the world for one sleep, relax and spend quality time with eachother. The room was clean, beautiful and heated comfortably. The so soft and perfect. We ordered out for dinner and watched movies. As we settled in to sleep around 12:50 am...the people next door to us constantly slammed their door. This went on for over 20 minutes. After we fell asleep...I was awoken to someone with their car parked right outside our window blaring their music at 2:30 am!!! Our first experience there was wonderful and I had hoped this one would have been the same. :( 12 March 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The bed was comfortable and staff was very good. I stayed at the holiday inn in Webster, NY and they had more tv channels than this hotel did. 10 March 2014
Rated 3.0 out of 5.0 by Noisy I understand that hotels are not guaranteed to be quiet but I really shouldn't be able to hear older kids running around until 11:30 at night. The person at the front desk did what they could but since they were there by themselves, there really wasn't much they could do. There were stains all over the bed sheets and actually looked like a blood stain on the edge of the bed (which we didn't see until just before leaving). The breakfast was actually terrible. There was still an hour left for breakfast and there was nothing left to eat! Luckily we got our points back and were very thankful for the helpfulness of the front desk. If there is a big group of kids coming, maybe there should be two people on until 11 to keep an eye on them, even though the parents should be the one too. 03 March 2014
Rated 4.0 out of 5.0 by Great place to stay for the night We have been traveling to this location for about 8 years now and each year the rooms are comfortable and clean. The staff are helpful and friendly. I have never used the pool but it appears to be in good shape. Just an all around nice place to stay. 06 February 2014
Rated 3.0 out of 5.0 by This Holiday Inn is slipping fast. We have been using this venue for several years and this year was very disappointing. The pillows were terrible and I had to ask for two new ones in the hope that they would be somewhat better. They were and on the plus side the staff member who helped me was very happy to do so. The hot tub is gone which is one of the reasons we started using the place so many years ago. I work out every morning and it is time for them to update the equipment, or add more. They need mats or the rubber matting so that one can stretch on the floor and not on carpet. There was cleaning service on the day of Christmas which in the past, has only been available until 1:00, so our room was made up. However, empty water bottles were left and not picked up for recycling. The place is just starting to feel run down. On the plus side, the towels are adequately sized, fairly fluffy and always smell good. The breakfast also needs some changes to accommodate those with food allergies or intolerances. The only reason to recommend this one is the proximity to the highways and in our case the people that we are visiting. We stay at Holiday Inns all over the place and this was by far the one with the biggest issues. Watch out because we might be looking for somewhere else to stay. 30 December 2013
Rated 5.0 out of 5.0 by Great Place to Stay I have booked this hotel for two years now when visiting relatives. The overall experience is very good. Rooms are neat and clean; staff is friendly and helpful. Breakfast is very nice. I would definitely book this hotel again. 19 December 2013
Rated 5.0 out of 5.0 by Nice, with an unexpected visitor The place was lovely; however, the first night we had an unexpected visitor. My colleague woke up in the middle of the night to a little old lady with reddish blonde hair in her late 60's in a blue maids outfit and towels in her hand. The maid said she was there to clean our room. Wearily, my colleague fell back asleep after telling her that they we were still sleeping. The next morning, she noticed the doors were doubled locked so it would be impossible for somebody to enter the room. Very strange but a memorable experience nonetheless :) 02 December 2013
Rated 5.0 out of 5.0 by Great night I travelled here with my 3 sons. We are platinum priority club members so we had a room upgrade. The fridge and micro came in handy since my sons were always eating! We had a late check-out which was great so that we could come back after breakfast, have a swim, then take our time checking out. Breakfast lady was very friendly. Great sleep, only complaint is that when we pulled out the couch we found old wrappers and a big stain under the couch. Couch pillow also had a big stain on it. Otherwise the hotel is close to an IHOP, a target and lots of shopping. Will definitely stay again. 26 November 2013
Rated 2.0 out of 5.0 by Irondequoit When I checked in I advised the girl at the front desk I was a gold member and to make sur my points go on my account. Well upon check out she didn't do it the gentleman did it for me and I just didn't feel or treated like a gold member. No newspaper at my door no package no nothing. 23 November 2013
Rated 5.0 out of 5.0 by Thanks to front desk staff We stay here twice a year. This stay, we had the Stomper above us. Near 10 pm, we called the front desk (Dominck) to ask if the tenants above would quiet down for the night. Within a minute, we had peace and quiet. Thanks to Dominick for his courteous handling of the small problem. 12 November 2013
Rated 5.0 out of 5.0 by Comfortable and quite Comfortable and quite enjoyed my stay .the rooms were very clean.the staff was very helpful and was very affordable 20 October 2013
Rated 4.0 out of 5.0 by Nice stay As was expected at Holiday Inn express. Nothing bad, which is a good thing since I travel a lot. 13 October 2013
Rated 5.0 out of 5.0 by Warm & friendly check in staff, cold pool The check in person remembered my husband from a previous business stay. She was very nice and friendly. The room was very comfortable and clean. The pool was not heated - we only made it in up to our knees. The alarm clock in the room went off at 4:30 in the morning. Breakfast was nice. Would definitely recommend. 09 October 2013
Rated 5.0 out of 5.0 by My Week Stay Comfort and Service My wife, Shiba Inu and I stayed at this location for one Week. The bed was comfortable. There was a refrigerator in the room. I would love to have had a microwave in the room. However, one was available in the dinning area after breakfast. The Staff was very pleasant and accommodating. I would return to this hotel for future meetings. 28 September 2013
Rated 5.0 out of 5.0 by Convenient and comfortable I chose this hotel from an online search and the comments from Trip Advisor and I was not disappointed. The hotel is conveniently located off 590. This hotel has an indoor pool and was surrounded by many popular stores and restaurants. We never needed to go out to breakfast because they served up such a nice variety which is included with your stay. They also offer free internet with the room rate. The personnel were very nice and accommodating the maid staff very helpful. The hotel is kept very well and clean. It is only about five to seven minutes from downtown Rochester. We enjoyed our stay and would definitely book here again on our next trip to Rochester, as it was an exceptional value for the money. 28 September 2013
Rated 5.0 out of 5.0 by Awesome Experience Stayed at the Holiday Inn Express in Irondequoit for 2 days. The hotel was very clean, rooms were beautiful, beds were super comfy. The staff was very friendly and helpful. Overall a wonderful hotel. Will differently stay here again when in the area. 21 September 2013
Rated 5.0 out of 5.0 by Enjoyable stay and friendly staff. Stayed at the Irondequoit Holiday Inn Express for three days while we visited family and friends and did some sight seeing. The hotel room was very clean, comfortable and quiet. They were resurfacing the parking lot while we were staying there but we had no problem with the parking. The breakfast that was provided had a good variety of foods from which to choose. Love those cinnamon rolls! The hotel was close to shopping, which was an added plus for me. Will stay at this Holiday Inn Express again when we visit family in New York state. Thank you to all who made this stay enjoyable for my friend and myself. 11 September 2013
Rated 5.0 out of 5.0 by Convenient locations nearby We normally stay at the holiday inn express on monroe ave in rochester as it is close to our destination. However, they were booked up and we were able to get a room here. While a little further away, it was only about 5 minutes. This hotel looks like it was recently renovated and it was clean table. Conveniently, there is an IHOP next door, as well as a Target and macy's. There is more shopping across the street and easy access to the highway. A good place to stay. 10 September 2013
Rated 5.0 out of 5.0 by awesome staff and service! really enjoyed our stay will definately be going back! 26 August 2013
Rated 4.0 out of 5.0 by Room clean and beds were very comfortable. Overall the hotel was very welcoming. While driving up to the hotel after dark it looked very pretty. The appearance of the lobby was also very nice. Beds were super comfortable. Even though I saw many families with young children staying there, it was still nice and quiet in the late evening and early morning. Having a refrigerator and microwave was very convenient. Access to our room from our car was very convenient. Only two things I was not really please with, were the pool and breakfast. Was not happy with pool, did not look very sanitary. Also when checking in the staff at the desk misinformed us of the correct times breakfast would be offered so the next morning we had to go elsewhere for breakfast. Overall the staff from the front desk to the cleaning people and maintenance crew were very friendly whenever we met them in the hallways. 24 August 2013
Rated 3.0 out of 5.0 by Problems at the front desk 1) Front Desk- could not eliminate the red blinking light on my room phone from a previous persons stay. 2) 5pm to 11:00 pm front desk- My wife called several times and the gentleman at the front desk could not transfer her call into my room. 3) Morning desk person, 5am to 7am. Did not answer the hotel on 3-4 calls from my wife. The phone to the hotel just rang and rang and rang. 4) Ran out of several food items for the breakfast. 23 August 2013
Rated 5.0 out of 5.0 by Nice rooms and pleasant staff. From the time we stepped in the front door to the hotel, the staff was so friendly and helpful.The rooms were a good size and the bed was very comfortable. We didn't have time to take advantage of the pool or the exercise room, but it was there for the use. The hotel was nice and clean at all times, inside and out. Thank you for a job well done. 19 August 2013
Rated 2.0 out of 5.0 by Needs updating When we arrived the carpet was still wet and smelled like either stale smoke or like a dog had stayed there. My bed sank a little in the middle. The breakfast was supposed to bed available until 10, when we arrived at 9:15 almost everything was cleared up and right at 9:30 the lady turned off the light. Nobody asked how we njoyed our stay. This is the first holiday inn I would not return too! 18 August 2013
Rated 5.0 out of 5.0 by Nice stay Found this hotel very nice. The room was ready when we arrived. The cleaning staff was excellent in cleaning the room and making the bed each night, we stayed for 3 nights. We found a light was out in the ceiling light. We told the cleaning staff that were in the area tending to rooms, they reported it and it was fixed by the time we returned. The breakfast had an assortment of foods to choose from and always plenty, no matter what time you decided to eat durning the serving hours. The desk staff was very helpful to any needs we had and very pleasant. The hotel was easy to get to for the area we were visiting. Will most likely stay here when we come again next year to visit family. 17 August 2013
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