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Rated 4.3 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by Clean and Welcoming We had a wonderful time and the staff were very helpful. The interior and exterior of the room and the hotel was very clean. The choices for the breakfast were varied and the staff working at the breakfast was very nice. It was hot in the breakfast area I think due to the close proximity of the pool. We enjoyed our stay and if we are in the area again we would stay again. 24 September 2014
Rated 5.0 out of 5.0 by Convenient Location Good location, convenient to major highways, food, Lake Ontario. Staff extremely friendly and helpful. 21 September 2014
Rated 5.0 out of 5.0 by Pleasant Stay and Great Service The hotel staff at check-in was very helpful and accommodated last minute requests. The bed was very comfortable and I liked the choice of pillow firmness. The room was clean and well maintained. 19 September 2014
Rated 5.0 out of 5.0 by Overnight stay was perfect I had a nice quiet and comfortable overnight stay in a non smoking room. There were lots of useful options, pool, exercise room, internet access, TV which I didn't use this time but was glad to have those choices available and would certainly have used some of those if my schedule had allowed. 17 September 2014
Rated 3.0 out of 5.0 by close to hospital Close to hospital and restaurants. Wide variety of places to eat. Great zoo in Rochester. 11 September 2014
Rated 5.0 out of 5.0 by Great Place To Stay !!! very comfortable and clean place to stay. with friendly and helpful staff 10 September 2014
Rated 5.0 out of 5.0 by Staff Staff are great!! They have always been welcoming and friendly! Fast and courteous! 08 September 2014
Rated 4.0 out of 5.0 by Hours of Pool I don't understand the reason for closing the pool at 10pm. we were traveling by motorcycle with another couple and by the time we got cleaned up and had dinner the pool was closed. It's not supervised but staff is working? Consider closing it to children at 10pm but have it remain open to adults who want to relax after a long day of traveling. 04 September 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Express Good location with a lot of nearby restaurants and services. Excellent breakfast. Mattresses could be improved. 03 September 2014
Rated 5.0 out of 5.0 by Great Family Stay Our family stayed here over night as we experienced some great tourist attractions in the Rochester, NY area....this was the perfect spot to be and our stay was fantastic. We will be back and tell others! 01 September 2014
Rated 5.0 out of 5.0 by Great Value, welcoming hotel We were in the Rochester area for a few days and booked the Holiday Inn Irondequoit. The hotel was just as we expected. The service was friendly and our room was clean and super comfortable. Breakfast was good but the service provided by the lovely ladies who worked there is was made my stay. They were so attentive and friendly. I was sad to see the neighbouring mall closed for business but we still found this hotel to be in a great central location. 30 August 2014
Rated 5.0 out of 5.0 by A well-maintained Holiday Inn Express I have stayed at this Holiday Inn Express numerous times and have always had a good experience. The public areas and rooms are well-maintained. Every time I have used the pool or fitness center it has also been well-maintained. The breakfast is everything I have come to expect at a Holiday Inn Express. 29 August 2014
Rated 4.0 out of 5.0 by Room Smelled Besides the room having an odor to it the stay was nice. 27 August 2014
Rated 2.0 out of 5.0 by Guest beds atrocious The guest beds were so soft and amorphous, they provided no comfort or support and were frankly the worst hotel beds I have slept on in recent memory. The room's AC was also so terrible I had to buy a cheap fan to help with the hot stuffy air. Finally, the pool was overly chlorinated and I heard many guests complain about their swimming experience. 27 August 2014
Rated 4.0 out of 5.0 by Great Hotel I would stay here again, very pleasant Hotel. Great staff and super breadfast. The only short fall is, there are no refrigerators or microwave in the rooms. 24 August 2014
Rated 5.0 out of 5.0 by Good Place to Stay on Rochester East Side All that a Holiday Inn Express should be. Comfortable, safe, nicely appointed and a very good breakfast buffet. 21 August 2014
Rated 3.0 out of 5.0 by Stuff Of the 4 nights we were without air 2 nights and because of the outdoor temperature we agreed to stay in the room rather than move. The first night you had no extra rooms We agreed to accept 2000 pts for the inconvenience but looking back I think we should have gotten 5000 pts Thanks Jim 21 August 2014
Rated 5.0 out of 5.0 by Pleasant all round experience The staffing were efficient and pleasant. Smiles, always. Rooms we well cared for and comfortable. Having both firm and soft pillows n each bed was a caring and comfortable addition.. 19 August 2014
Rated 4.0 out of 5.0 by Friendly Staff and Very Comfortable The staff was very courteous and friendly. The breakfast was great in the morning. A nice variety of food was offered. Rooms were very comfortable. 18 August 2014
Rated 5.0 out of 5.0 by Had a wonderful stay and the staff is fantastic Great small hotel. I would suggest that there is a small upgrade to the free / continental breakfast. The gym could have more equipment as well and be more spacious. The area the hotel is located is very quiet. Good restaurants are not too far - they are in well walking distance. 14 August 2014
Rated 5.0 out of 5.0 by Pleasant nights sleep My husband was having surgery at the nearby hospital and was to spend a night. We were from out of town and not familiar with the area. So that I could spend time at the hospital with him without having to travel a couple of hours per day, I booked a room at Irondequoit Holiday Inn Express. The staff made my stay very pleasant and comfortable. I would certainly stay again. 13 August 2014
Rated 5.0 out of 5.0 by One of the better Holiday Inn Express' The check-in processes was very smooth, and afternoon person on August 4th, couldn't have been nicer. When I got in my room, I found the air conditioner not working; however, I had to run an errand, so I told her on the way out. A half-hour later (or so), I had a brand new unit. I just wish the hotel review link in IHG’s thank you emails worked as well as this hotel. They were constant asking if they could do anything. I am a Platinum member; however, it will not appear because IHG’s link only works 6 out 10 times. I cannot recommend enough. Thanks for the great stay… 11 August 2014
Rated 4.0 out of 5.0 by Comfortable My best friend and I stayed just one night to see a show and we were comfortable. However, the ac could stayon ore instead of turning off and it gets stuffy there,. The breakfast could have had more choices, but overall it was not a bad place to stay. 03 August 2014
Rated 5.0 out of 5.0 by great service The staff is very friendly. The room was nice and clean, comfortable bed. 30 July 2014
Rated 3.0 out of 5.0 by Just so so... NO FRIG It would have been a really decent hotel stay had we had an in room refrig and the bathroom just a little cleaner 29 July 2014
Rated 4.0 out of 5.0 by nice visit overall comfortable visit and would definitely stay there again. 29 July 2014
Rated 5.0 out of 5.0 by Wonderful Staff I throw my back out and the gentleman on staff was extremely helpful. I would definitely recommend staying there! 27 July 2014
Rated 4.0 out of 5.0 by Wished the group rate was a bit better. Property and Staff were excellent. Only in the building to check in and sleep/shower. Can not comment other than the room was comfortable. The windows allowed much sound from outdoors and we could hear persons around us (upstairs and next door). The group rate was the highest ever paid and not the best hotel we have stayed at in the last 4 years on a travel sports team. 22 July 2014
Rated 5.0 out of 5.0 by Great rooms and great breakfast The rooms are very well maintained and clean. Spacious and roomy. Bathroom shower very relaxing. The staff is very helpful and friendly. Lobby is very welcoming. My daughter especially enjoyed the apples! Breakfast was very good. Hot foods were fresh and there was a worker always refreshing items on the bar. 18 July 2014
Rated 5.0 out of 5.0 by Extremely comfortable bed! When I booked this hotel online, the only room left was a smoking, which I had to take. I did smell smokey and my mother has asthma, so I asked to change rooms the next day. The front desk staff were EXTREMELY accommodating in finding a new room and having having it ready before we had to leave for our engagement before check-in time. The new room was more than acceptable. Very pleasant stay. 16 July 2014
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