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Rated 3.8 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Location You need a large flag or bright sign as we almost missed the entrance to the hotel. It is very camoflaged in the strip mall it is in and the sign just doesn't stand out. I'm sure people drive by all the time and just don't see the place. 20 October 2014
Rated 5.0 out of 5.0 by Consistently good service The breakfast / reception room is being upgraded - looks good. 17 October 2014
Rated 3.0 out of 5.0 by Rochester Traveler The property and specifically our room was below our expectations. The room was not ready on time, we were told to wait for a call to our cell phone when it was ready. Really?? There were any number of people waiting around the lobby for their rooms to be ready, unacceptable. As it turned out our room was in a separate building with a second floor walk up, no elevator!! The staff did ask if we needed help with our bags but didn't mention having to walk up stairs with them. Too bad, we would have taken advantage of their help had we known. Breakfast was good but had to walk out in the weather to get to the lobby. This was an annoyance. We were late for the app[ointment we had set up due to the wait for the room. The room was to have two queen beds, ended up with two doubles, this made it tough to sleep. Sheets and blankets were short, not comfortable. At check out one person was working as hard as he could but it was slow. Another staffer came into the area and into an office only to emerge with a bowl of (perhaps) cereal. She looked at the line twice but just continued on her way. This is not customer service! The attitude needs to be adjusted for all. Those that were assisting worked very hard but those that didn't do anything just appeared to be above it all. 15 October 2014
Rated 4.0 out of 5.0 by IHG Rochester Clean rooms, good location convenient to highway, good access to restaurants, clean breakfast area. dark rooms 13 October 2014
Rated 5.0 out of 5.0 by Welcoming atmosphere and great service. The staff and the service at this location are wonderful. The rooms are neat, clean, and comfortable. The location is very convenient by car, and there is adequate parking included. 13 October 2014
Rated 5.0 out of 5.0 by Great value for money and location Rooms / mattress very clean and comfortable. Breakfast very generous and nice choice. The location is great with several restaurants with walk distance. Some noises in evening due to weak insulation in ceiling and walls. Very polite staff and what expecting more ? 07 October 2014
Rated 5.0 out of 5.0 by Nice comfortable Stay Rochester Holiday Inn Express is clean, comfortable, and quite. The staff is down to earth, polite and helpful. It is a nice hotel and I will be back. 03 October 2014
Rated 4.0 out of 5.0 by Great Staff, Okay bed I arrived very late after a 5.5 hour drive and was pleased to be greeted by a very friendly and attentive staff upon check-in. Breakfast was standard and in line with all HI Express offerings but the attendant went above and beyond to ensure the best experience for guests. Kudos for the friendly hospitality. My only gripes, be they minor, are that I had no shampoo (Im sure they would have gladly given me a bottle but I honestly did not feel like walking all the way down to the front desk) and the bed wasn't very comfortable for me. My GPS in my vehicle and my phone both kept taking me past this property for some reason so I had a bit of a challenge finding it (again, maybe because it was late and I had been on the road for a long time). Overall it was a fine stay. 03 October 2014
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