Rated 3.7 out of 5 by 94
Rated 5.0 out of 5.0 by 55Boo Better than expected
The rooms were comfortable and spacious, bathrooms very clean with sufficient supplies. From the front dest staff to the cleaning people all were very courteous and helpful. The only thing I would change would extend the breakfast to 11:00 on the weekends.
23 September 2014
Rated 4.0 out of 5.0 by Overlaid Basic Accomodation
There really isn't much to say here. It's a basic roadside hotel, nothing more.
Accommodations were adequate, slightly marred by road construction and difficulty making a left turn on the busy roadway to get into the city.
Lots of easy parking and a few restaurants available in the area.
Lots of lobby promotion about their upcoming transition to a Country Inn
19 September 2014
Rated 4.0 out of 5.0 by MikeMac547 Great minus no bath towels
Like the title says, no bath towels and I was beyond the point of calling housekeeping and requesting them. Otherwise it was a good experience.
19 September 2014
Rated 4.0 out of 5.0 by Western Road traveler Great place with good service
We had a family suite for three nights and then a break, plus two more nights of regular rooms. The staff was very helpful with our arrangements for family for a funeral. The family room was good for the size, but the noise was more troublesome in the living room for people who slept there.
There was road construction near the hotel and work at night. One night the crew turned off the water line and that caused a problem that resulted in a fire alarm at 4 am. It was not the hotel's fault, but they gave a $20 credit.
I would return to stay at this hotel again. Location is good for Starbucks, Wegmans and other nearby restaurants.
14 September 2014
Rated 3.0 out of 5.0 by Tool Excellent staff
The staff was very friendly and helpful. Did a great job in helping us find good restaurants.
12 September 2014
Rated 2.0 out of 5.0 by Johnwho What happened to H I Expresses Pillows
Part of the reason I choose HI Express is because of the pillows. All of the pillows in the room where flat. I had them switched out and the new ones were as poor as the first. I had to squish the pillows against the head board just to support my head. The staff wasn't prepared for the amount of people they had in the dining area for breakfast. I would like to see some healthy alternatives. I like biscuits & gravy as much as anyone, but when you spend a week in a hotel, they aren't good for you. Part of the issues may be due to the fact that they are rebranding this particular location and are in the midst of remodeling?
10 September 2014
Rated 2.0 out of 5.0 by Bama1733 Poor Quality Hotel
Needs upgraded to HIG standards. The room was not clean, the Carpets were sticky. The A/C did not work properly.
08 September 2014
Rated 4.0 out of 5.0 by rjds NIce, easy stay
Spent the weekend for a family wedding. The room was comfortable and clean. The staff was friendly, courteous and accommodating. Check in and Check out were quick. Surrounding was quiet.
03 September 2014