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Rated 4.0 out of 5 by 372 reviewers.
Rated 5.0 out of 5.0 by Great service and good value The staff was extraordinarily helpful, from check-in to check-out. Our eighth-floor room was surprisingly quiet, given its proximity to the landing pattern of O'Hare. Some might miss having a restaurant on the hotel premises, but ordering in was very convenient and delivery relatively quick. 31 January 2013
Rated 4.0 out of 5.0 by Hot Dog thanks for the evening snack. I wanted to try a "chicago dog" and even though it was not what I expected. It was a nice treat .. thanks 29 January 2013
Rated 4.0 out of 5.0 by Good overall Bathroom has cracked floor tile, toilet handle leaked when flushed, needs better maintenance and fixed up, breakfast eggs were dried out, nice room 27 January 2013
Rated 5.0 out of 5.0 by Good bed and great service. Some of the outlets in the room didn't work but otherwise it was fine. 26 January 2013
Rated 5.0 out of 5.0 by Short stay but positive experience I was only staying overnight because of my early flight the next morning. I arrived in the evening and had to wait a long time at the desk as there was only one man at the desk and several people waiting. The couple ahead of me had some sort of problem that took a very long time to resolve. There should have been more desk clerks; however, the room appeared to be clean and the bed was comfortable. i was most impressed with the shuttle to the airport the next morning. 23 January 2013
Rated 5.0 out of 5.0 by Convenient for early morning flight My wife and I had an early morning flight. We live 70 miles from the airport. We took the bus to the airport. Then we took the hotel shuttle to the hotel. The next morning, we took the hotel shuttle to the airport, a quick 20 minute ride. 22 January 2013
Rated 5.0 out of 5.0 by Friendly Staff Staff was very attentive and helpful. The breakfast bar had very good variety. 21 January 2013
Rated 4.0 out of 5.0 One End Table Lamp was missing One End Table Lamp was missing, I wished you have put in the missing lamp. 20 January 2013
Rated 5.0 out of 5.0 by Awesome staff, great stay My husband and I stayed 2 nights. The room was comfortable, very clean, and it actually smelled fresh. The staff was very accommodating. Checking in and checking out was a breeze. We'll stay here again if we're in the area. 19 January 2013
Rated 5.0 out of 5.0 by Just what I needed! I had been up since 1:00 am and had a terrible overnight /morning travel experience. I went to the front desk 4 hours before scheduled check-in time and asked if there was any way I could check in early. Cecelia found a room ready for me! The evening staff guided me to a great restaurant just around the corner and the morning staff was excellent as well. The room was clean, the bed comfortable and the breakfast very good. Although the hotel is very close to the airport, I must say they have sound-proofed pretty well. I don't remember hearing take-offs or landings. My experience at the hotel was the best part of my brief trip to Chicago. 19 January 2013
Rated 5.0 out of 5.0 by Convenient and good place to stay. Nice room, good amenities, easy parking and attractive lobby. 18 January 2013
Rated 5.0 out of 5.0 Near perfect This is the best hotel for the money if you need to stay near O'Hare. The breakfast was delicious, healthy, free, and plentiful. The bed was very comfortable. I will stay here again. The front desk staff was especially friendly. 17 January 2013
Rated 5.0 out of 5.0 by Nice Hotel and Staff was Friendly Our plans changed and we had to stay another night. The staff was very helpful and the free shuttle to the airport was nice. However, it was a little bit confusing trying to catch the shuttle from the airport to the hotel. We eventually figured it out. 17 January 2013
Rated 5.0 out of 5.0 by Great stay & great package! We had a flight out of O'Hare on 12/23 and were concerned about driving in bad weather so we booked the "late checkout package" for the night of 12/22 since our flight wasn't until 6 the next day. We also took advantage of their long-term parking since the rates were very reasonable and their shuttle runs frequently. The beds were comfortable, the pool was a little chilly but we still had a great time, and the breakfast was excellent. 09 January 2013
Rated 5.0 out of 5.0 by Everything was very clean We stayed for only 1 night while taking our daughter to the airport. Everything was very clean and up to date. Everyone we came in contact with were very nice. Shuttle made getting to the airport and back very easy. 08 January 2013
Rated 2.0 out of 5.0 by New Year's Eve We where really excited to stay at this hotel. I checked the reviews and everyone seem fairly happy. We where not greeted at the door when we first entered. Which we are so used to from a Holiday Inn hotel. When we opened the door to our room we where hit with the overwhelming smell of dirty wet carpet. Also the heater was not working correctly. One thing that we where happy with was the baby crib they brought to the room. Our baby enjoyed sleeping in it,. Also the breakfast bar was not very good. The food was cold. The kiddie pool was also great. My kids loved it. 07 January 2013
Rated 2.0 out of 5.0 by Regular service i was not recognized as platinum member and I found a dirty sock in my room, and the temperature on the swiming pool was terrible. 07 January 2013
Rated 4.0 out of 5.0 by Nice Hotel Nice hotel with shuttle service to airport. Enjoyed the workout facilities. 07 January 2013
Rated 4.0 out of 5.0 by Room size and front office We loved the size of the room. The room could have been a little cleaner-found money(change) under the beds, corners of room were dirty. Breakfast was very nice. We were very impressed with the check in staff girl named Sam. She was very nice and had a good attitude. Justin needed some work. 05 January 2013
Rated 5.0 out of 5.0 by enjoyable relaxation This place was very easy to get to and plenty of things in the area for food choices. Rooms were very nice and comfortable for sleeping. Great value and a good breakfast. Would stay again.!!! 03 January 2013
Rated 5.0 out of 5.0 by Outstanding service Very friendly staff - went out of their way to make sure things were right. Worked out very well for our meetings. 18 December 2012
Rated 5.0 out of 5.0 by Excellent Facility Clean and spacious room Great exercise and swimming facilities Children's pool Great breakfast buffet Wonderful parking and shuttle services 18 December 2012
Rated 5.0 out of 5.0 by Great night at this location! Room was fantastic with fridge and microwave. We had some trouble with boarding passes and front desk helped . Staff very professional and friendly. Location is so convientent to airport, car rentals, shopping, etc. 13 December 2012
Rated 5.0 out of 5.0 by Felt Safe I felt safe. I liked Security at hotel. Merry Christmas 11 December 2012
Rated 5.0 out of 5.0 by Great Service and Room The Man that checked me in was just a great guy, and was very helpful! The staff at breakfast was also pleasant! The only issue I had was that I think I was alergic to the pillows, I was fine till I layed down and I had like an automatic head cold till I left the bed and I was fine. The bed and the pillows were very comfortable, I just think it was the pillows! Besides that, we had a great time and would stay again! 05 December 2012
Rated 4.0 out of 5.0 by Perfect place to stay for early flights from ORD Nice hotel, very accommodating staff. Only problem was slow shuttle back to the hotel to get our car on our return flight. Otherwise, great hotel experience! 05 December 2012
Rated 4.0 out of 5.0 by HIE Mannheim Great welcome from Staff Clean Lobby, Fitness Center and Room If you like above average pub food and a large craft tap beer selection walk across the parking lot to Sholess Joe's. Enjoy a short walk to Allstate Arena for your favorite entertainment, I did ! Yes, you will hear airplanes as O'Hare is just minutes away, but its convenient for that early morning flight. Steve 05 December 2012
Rated 5.0 out of 5.0 by O'Hare Good place to stay when using O'Hare Airport. Comfortable, accurate shuttle service. 05 December 2012
Rated 5.0 out of 5.0 by Comfortable and clean environment Nice and clean hotel. It looks like it is brand new! 04 December 2012
Rated 5.0 out of 5.0 by Love staying here This is the second time I have stayed at this location. Although there is another HI property across the street I really love the ambiance and customer service at this property. My room was clean and the suite was very large so I felt like I could really get comfortable. The breakfast was busy as usual but the attendants did a great job keeping up. I love that I didn't have to pay for parking and you can walk over to Shoeless Joes for some amazing food and drinks. Looking forward to next years stay! 19 November 2012
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