Rated 4.4 out of 5 by 382
Rated 5.0 out of 5.0 by TammyR6 Staff
The staff at the Rosemont are extremely friendly and helpful.
13 March 2014
Rated 5.0 out of 5.0 by CntryGirlJC Good Night's Sleep after the George Stait Event at Allstate Arena
We like to stay overnight someplace close to the Allstate Arena when we go there for events. We treated ourselves to a late lunch at Harry Carays' Bar & Grill and the service and food was more than excellent. The drive to and from the Allstate was easy once we got out of the parking lot after the concert. Our room was perfect and we would come back again to this hotel.
12 March 2014
Rated 5.0 out of 5.0 by Countygirl The suite was awesome
We had a great time, very quiet, no problems! Will be back!
12 March 2014
Rated 5.0 out of 5.0 by JHL2000 Meeting notes and Status recognition
Overall hapy with my Stay.. Slightly disappointed that I have been identified in this survey and at the hotel as a gold member. I hae been a platinum member for a while now. The hotel said it updated to platinum when they refreshed.
Slightly disappointed that I did not know that if my stay was made through a travel agency then the free breakfast is not included. I did not know that up front. I had a meeting at this hotel and told the guests that breakfast was included becasue that is what I negotiated with the hotel I understand the reasoning but to not give everyone the breakfast coupon after we all arrived was not the best way to to that. Now I had some with and some without breakfast. On the upside for those without breakfast , they had a much better room rate then the negotiated rate. So it worked out.
11 March 2014
Rated 2.0 out of 5.0 by guest911 Poor Service, Dirty Room
I can't say my stay was great, or good, for that matter. The staff was inappropriate upon check-in. When asked if I wanted to sign up for their rewards program, I told them, no, and that my boyfriend has rewards and we used them together. The gentleman at the front desk so kindly stated, "Well, you should get them, so you'll have rewards if you break up". What? Inappropriate, rude, and demeaning. I laughed it off, took the room key, and headed up to my room. Upon arrival, the room hadn't been touched by housekeeping. The beds were unmade, trash thrown about, dirty towels littered the floor. This wasn't a great second impression. We called down to the front desk and they told us we'd need to come back down to get a new key. (A member of my group had a broken foot in a cast, so it was such a pleasure for her to make the trek back down and up to the new room). We picked up our new room key and headed to the room. It was clean! Hurrah! The batteries in the remote in the front room were dead, which was an annoyance to the guest sleeping in that room. Two of the guests said the pillows were uncomfortable, I, however, found them to be fine.
11 March 2014
Rated 4.0 out of 5.0 by Big buck 10 Friendly staff very comfortable accommodations.
The front desk staff do a great job. I got an
Upgraded Room and it was very nice.
09 March 2014
Rated 5.0 out of 5.0 by 5Whitey8 Park
Great value and service if you need a place to stay and park for a trip from Chicago O'Hare.
Super convenient, shuttle to your terminal and a great restaurant with Harry Carey's being on site.
A "no brainer" for a hassle free experience!
08 March 2014
Rated 5.0 out of 5.0 by engineerdva Expensive Dining
I LOVED everything but found the dining to be expensive.
07 March 2014
Rated 4.0 out of 5.0 by Rosecow Unknown Charge
I had four rooms and used Priority Points for all. When reviewing my credit card statement i have three $35 charges and do not know what the charges represent as we only stayed midnight thru 8am.
Called the hotel and left message for the accounts payable person and no return call. This is why I gave the staff poor numbers. All other staff members were very pleasant.
06 March 2014
Rated 2.0 out of 5.0 by C12345 Not Clean
Shower was not clean, heating/cooling did not function properly, cleaning attempted to access room at 8:00 a.m. on Saturday, excessive noise outside room extremely early on Saturday morning.
04 March 2014
Rated 4.0 out of 5.0 by zippy55 Great Stay
Good food, good bed, great service. The hotel restuarant was wonderful and the wait staff was very knowledgable about the food options. I drove to the hotel on a business trip and enjoyed the ease of finding the hotel and returning back home. I greatly enjoyed my stay. Thank you very much.
03 March 2014
Rated 5.0 out of 5.0 by Grandpa41 Have stayed here 4 years in a row and love it!!!!
The personnel working at this Holiday Inn are fantastic--always pleasant yet professional and willing to answer all questions.
The Parking Garage is perfect for us as we fly out from O'Hare for vacation. The Hotel Shuttle takes us to O'Hare and the gentleman who drives us has done so for the past 4 years--what a nice person he is and always has a smile on his face.
I fell in the snow/ice this year and Lewis who also works the front desk came running to help me. He should get recognition for going above and beyond his duties.
Would I recommend this particular Holiday Inn--without hesitation.
02 March 2014
Rated 5.0 out of 5.0 by Betsy3 Excellent service from the front desk staff
Great service from the front desk staff
Great service from the shuttle driver
Good rate for the room
27 February 2014
Rated 5.0 out of 5.0 by Raw2210 Motorcycle Show
My friend John and I stay at this hotel every year for the Chicago Motorcycle show. They always greet us with a warm smile and are very welcoming. When in Chicago, this is always my first choice of hotels when in the area.
22 February 2014
Rated 5.0 out of 5.0 by Tim1966 Great Value and Easy to Ohare
Got two rooms with one being a park and fly before a long vacation. Staff and hotel were wonderful. Very helpful and upbeat. We felt very welcome at this location. We will use this location anytime we travel! Great staff!!! Always smiling and willing to help you. Parking is also easy and safe.
20 February 2014
Rated 2.0 out of 5.0 by Fuzz1234 Just ok this time
We've never stayed anywhere else in Chicago when we do a park
18 February 2014
Rated 4.0 out of 5.0 by BettyS27 Comfortable and clean for the weary traveler
Like many during this crazy winter, I needed a place to stay after a flight cancellation. I chose the Holiday Inn due to its proximity to the airport and on-site food options as I did not want to have to leave the premises once settled in. The hotel is definitely well traveled and shows some wear and tear, but my room was very clean and quiet. Plenty of outlets, albeit in some odd locations. The room faced the train tracks but I hardly noticed the noise. I appreciated the fact that there was room service and while the onsite restaurant is very pricey, I had a nice dinner just with appetizers. The only negative was that the room's HVAC was outdated and the temperature ranged greatly from cool to very warm while on one setting. The front desk staff was very pleasant and the shuttle service to the airport was convenient and prompt. Overall, nothing spectacular, but a good experience for the seasoned business traveler.
15 February 2014
Rated 5.0 out of 5.0 by Fitness Profesional Falto en la tina
Lo unico que me falto en mi estadia fue el tapon de la tina de bano, realmente todo lo demas fue un buen servicio.
14 February 2014
Rated 5.0 out of 5.0 by Lew1 Very Comfortable, quiet, and quick service
check in was fast and efficient. The room was just as described. Very clean room. Bed was very comfortable. Shuttle bus on time to the airport.
13 February 2014
Rated 1.0 out of 5.0 by The Mouse man clean room and fabulous service
Everything was excellent. The price of the beer in Harry Carey's was very expensive. I had heard that all alcohol was very expensive. Had to leave the hotel to eat and drink. Other than that, I would recommend this hotel everytime. We stay ther about four times a year and always enjoy it.
12 February 2014
Rated 4.0 out of 5.0 by westcoast1 comfortable and close to airport
My stay at the Holiday Inn was just for one night so I did not get a chance to use the facilities and amenities. What did work for me was that it was close to the airport and the rental car lot. It was also quite easy to find off the main highway which was important to me having never been to this area and driving on my own. The room was comfortable, the right temperature, clean, everything worked and it was quiet. It was very cold when I was there so having food service on site was great as I did not have to get back in my freezing car and try to find my way around in the dark.
12 February 2014
Rated 5.0 out of 5.0 by Cyn123 Great rooms
I always love the rooms at this hotel. The service is wonderful. I will stay again.
11 February 2014
Rated 5.0 out of 5.0 by suzie the great nice place, greatlocation greatcleanplace and room nice
great hotel, thishotelis a greatlocation rooms clean and nice restaurantclean andfoodis great
11 February 2014
Rated 1.0 out of 5.0 by Z1234 Horrible bed
Boy I hated this hotel!!
I went for the "two bed room suite" option. Their "two bedroom suite" is not two bedrooms at all. It's just a single room with a pullout couch outside. It was horrible. I got absolutely no sleep.
They also ignored my complaint. I complained online and via phone to the hotel directly. No response at all. Not even an apology!
10 February 2014
Rated 2.0 out of 5.0 by puck13 all good until checkout
every thing was fine until we realized the error that was made on the charges, Being so far away and the lack of speed to correct a problem caused by you ruined our day,that was to be relaxing and worry free,not a good way for us to start vacation we so looked forward too
10 February 2014
Rated 5.0 out of 5.0 by TeesF15 Overnight pleasure
Great Chicago Airport hotel. None better. I stay here all the time and enjoy the comfort of cleanliness, quick service and awesome customer support. I highly recommend the Holiday Inn Rosemont. And the food in Harry Carey's downstairs is superb.
09 February 2014
Rated 5.0 out of 5.0 by SDNewton Temperature of romm
The room heating system was very noise and did not work as expected.
09 February 2014
Rated 5.0 out of 5.0 by Fionella Great choice for park and fly
The staff here is very friendly, competent, and accommodating. They will take good care of you and your car! We always use them when we travel to/from ORD.
08 February 2014
Rated 5.0 out of 5.0 by Dugan14 One of the best!
We have stayed in many other properties when flying out of O'Hare and not been too well impressed with most. This experience was great, and the Holiday Inn and Suites in Rosemont will now be our first choice! Rooms were clean and comfortable, staff was helpful and pleasant, our dinner in Harry Carey's was delicious, and the nearby parking for the stay & park is covered (great during the snowstorms of 2014!). The facility also has our endorsement for convenience and price in addition to the above attributes.
04 February 2014
Rated 4.0 out of 5.0 by RCADVS room condition
Room could have smelled better - smelled sort a like a covered up old smoke smell - not clean and fresh smell
04 February 2014