Rated 4.2 out of 5 by 36
Rated 2.0 out of 5.0 by dh76210 Not the best experience
We stayed in the HI Express in Ruston on both legs of our trip. The first night we were there was not too bad, the room was okay until we started bath time for our kids and noticed the tub was nasty still with long hair on the walls, the tub and hanging from the rail attached to the shower wall. I took a picture of it because it was so bad. There were also ants on the floor in the bathroom. I didn't complain on that visit as I thought it was just a random issue.
On our return trip, we again stayed at this hotel, mainly due to the availability of Reward nights (West Monroe had none available that night). We checked in around 3:30 Saturday afternoon and were relaxing in our room when about 4:15 housekeeping came barging in without knocking. They did apologize but it was very unnerving. The room was cleaner, we didn't notice any obvious issues with cleanliness on this visit, however, the noises during the night were constant and loud enough to keep us awake much of the time. The room next door to us apparently had people coming and going at all hours using the safety lock to keep the door from closing completely as we heard that door bounce against the safety lock all through the night. Also, the people in the room above us were running back and forth the length of the room for about 20 minutes around 1:10am. The creaking of the ceiling and the heavy footsteps was enough to wake up all of my family.
Needless to say we had a restless night due to the noises. We started to call to complain but the door to the room next to us was directly across from the door to the front desk so I am certain they were aware of it. I am not a complainer but since you asked me to review this site, here you go.
04 December 2013
Rated 5.0 out of 5.0 by Robin31 This is our second stay
This is our second stay with this holiday inn and they so friendly you want to keep coming back. My husband loves the breakfast. Top recommendation
15 November 2013
Rated 5.0 out of 5.0 by Olddog75 Very nice stay in Ruston
Check-in was friendly and quick. Breakfast was well stocked, staff friendly and professional. Hotel was clean and neat. No compliants, except that Louisiana Tech can't win a football game this year.
23 October 2013
Rated 5.0 out of 5.0 by Jimmy892189 grait staff
I like two say the staff is off the best I have seen in all the holliday inn I been in and a special thanks to Mrs becky and Mis chris thay both are a very good asset to this hotel thanks again will be back in November thanks
20 October 2013
Rated 2.0 out of 5.0 by MelK Disappointing
I stay at Holiday Inn fairly often and usually its a pleasant place. I'm sorry to say this particular property is not. As Holiday Inns go, this one was uncharacteristically run down. HI should be embarrassed to have their name on the sign. The whole place stank of mildew, enough to make eyes water, worst on the upper floor. The toilet wasn't bolted down. The shower was so stained and old it had permanent bathtub ring. Disgusting.
On the positive, the staff was very nice and quite professional, especially the young man at the front desk. I felt sorry for them trying so hard when the place was so run down.
There was a very nice competing property sharing the parking lot. It should have been a clue when all the cars were there and not at HI. If I hadn't been so tired I'd have gone there too.
11 October 2013
Rated 5.0 out of 5.0 by Delator71 Quiet and comfortable with easy access
Stayed two nights. Bed was comfortable & room was clean. Shower had good water pressure and excellent hot water. TV channels were clear. Would stay here again.
02 October 2013
Rated 3.0 out of 5.0 by tybo La. Stopover
Check-in & out very good. However, ready to shower next A.M. & voila, no shower curtain. Called front desk & clerk brought curtain , but being alone at desk couldn't hang it. Did it myself!
Returned to room late afternoon & there had been no maid service. Returned to desk for fresh towels. Voiced complaint & bill was adjusted $40.
02 October 2013
Rated 5.0 out of 5.0 by Booboo49 Relaxing Ruston
Room clean and comfortable as usual, this is why I choose IHG properties. Night clerk and efficient but distant. Day clerks were great! Breakfast was very good. Love, love, love the cninnamon rolls!
01 October 2013