Rated 4.3 out of 5 by 62
Rated 1.0 out of 5.0 by Really Tired Not a restful stay
When I approached the hotel, one of the 2 entrance doors was blocked with a trash can and a sign on the door read "Use other door". Bad omen!
When I checked in, the young mand at the front desk was very pleasant. I was assigned room 115. It was the first room off the breakfast area. I was a little concerned, and should have asked for another room.
The room was small but the bed was comfortable. The granite sink counter had a sticky substance on it in a couple areas, which had my skin crawling!
After falling asleep, I was awakened, by the people in the room above me on the second floor, dropping something. I then listened to them pound around for what seemed like an eternity. Every time the toilet was flushed in the room above me, you could hear it like it was in the same room.
After falling back asleep, I was awakened at 3:30 AM by the cupboards in the kitchen area being slammed shut. The cupboards are attached to the wall directly behind the headboard for room 115. After listening to this for sometime, I got up and walked to the kitchen area and got a cup of coffee. The night manager said hello and asked me how I was doing. I replied "not very good". I then explained my problem. to which he replied "they shouldn't put people in that room when we're not sold out. It's very noisy"
Well, it appeared the hotel was at about 50% occupancy, at best, and they stuck me in 115 anyway. Staff was friendly but that's all I can say good about my stay. Terrible experience!
28 February 2014
Rated 5.0 out of 5.0 by JazzyJay&L Great staff....professional service.
Staff was excellent in accomodating last minute plans and worked hard to modify an existing reservation on very short notice. Very friendly and helpful staff. Convenient location...near casino, and short ride to Ellicottville.
26 February 2014
Rated 1.0 out of 5.0 by yaluyg room stunk of smoke
cigarette smoke strong smell in room. Reported to front desk. Staff offered no help. No recognition of ing membership. No access to juice after breakfast. Stay in Hamburg instead!
20 February 2014
Rated 4.0 out of 5.0 by JTee Very Nice Stay
We had a very nice stay. Rachel was very helpful with my reservation and the gentleman and Molly at check-in were very friendly and helpful as well. The room was clean and comfortable. The only minor complaint is that the cleaning person didn't leave any coffee when she refreshed our room. We called the front desk and they brought it right up.
18 February 2014
Rated 4.0 out of 5.0 by Ski Bunny Very comfortable bed ...great breakfast.
The only con to this room is the alarm associated with the canteen behind the registration desk. It is quite annoying and can be easily heard from room 125. We asked if the alarm could be disarmed for the second night of our stay. The staff acknowledged our concern but advised that this would not be possible. My advice,,,ask for a room far from the canteen.
05 February 2014
Rated 4.0 out of 5.0 by IHGReviewer For the budget-minded - lodging convenient to Holiday Valley
Convenient to Holiday Valley ski resort, affordable, comfortable.
04 February 2014
Rated 5.0 out of 5.0 by LM00 Friendly staff and very clean!
This hotel was spotless! Perfect for a long weekend ski getaway. Staff was very friendly and they did have breakfast every morning which is always a plus! Casino is less than 1 mile from the hotel. Skiing is at least 15 minutes ago in Ellicottville but if you don't mind the drive, it wasn't bad!
30 January 2014
Rated 5.0 out of 5.0 by WilleY Courteous Staff
Great staff, very helpful and courteous. Clean rooms and great breakfast.
25 January 2014