Rated 3.7 out of 5 by 64
Rated 5.0 out of 5.0 by Miki77 Great Staff!
In addition to knowledgable staff, clean rooms and comfy beds, the staff went above and beyond to help meet the needs of my 96 year old grandfather. Thank you so much!
03 December 2013
Rated 5.0 out of 5.0 by Matt9968 Great time, great service
The hotel staff went out of their way to accomodate over 50 soccer playing families in SA for a tournament. The rooms were spacious and accomdating for my large family. Breakfast was quick and easy for our teams. The hotel also has good restaurants/bars within walking distance, much appreciation to the planning folks!
27 November 2013
Rated 4.0 out of 5.0 by Leslie30 Comfortable beds, Big Room
My family and was very happy to stay at holiday Inn. We have very good time at hotel and we where able to relax after along day out.
11 November 2013
Rated 4.0 out of 5.0 by TheGimp Good value
Rooms are a little on the small side but the rates more than make up for it. Free breakfast leaves a lot to be desired...cereal, precook egg and cheese omelette(taste like cardboard), but coffee is really good. Would stay here again.
30 October 2013
Rated 4.0 out of 5.0 by Mendoza66 Comfortable bed and very friendly staff.
I have stayed several times at this Hotel because of its location and also the friendly staff. The (now) Manager (Andrew) went out of his way the last time we stayed. Congrats on your well deserved promotion. The owner also helped me with an issue I had about a quote I received when I called to make reservations at the main office. Upon my arrival, he overheard my conversation with the clerk and quickly intervened to remedy the situation. I will definitely continue to stay at the Hotel, whenever I am in San Antonio. Kudos to the owner, manager, and staff for being so attentive in the customers' needs.
27 October 2013
Rated 5.0 out of 5.0 by Sparky13 Great quality for a great price
We visited Sea World and decided to stay at this hotel. It is very close to Sea World. The breakfast is just an added bonus, with many things to select from. We especially like how dark the room can get, compared to other hotels. A good price for a good quality hotel. Would definitely use again.
23 October 2013
Rated 5.0 out of 5.0 by gneftali over all good
the service and room were excellent, and the cost very affordable the only suggestion i would make to the management its better security outside the hotel.
08 October 2013
Rated 4.0 out of 5.0 by Atraveler516 Overall, pretty good, with a few things to improve
We stayed at this property for 3 nights on a Thurs - Sat time frame. The room was clean and the bed was comfortable. The shower worked well and was clean, as was the sink, toilet, etc. Overall, nothing to complain about from a room preparation standpoint.
There were however a few issues. First of all, the hot breakfast which is provided is pretty awful. The coffee was watery and weak, and the rest of the food was unappetizing at best. I recognize it is free, but it is also being worked into our room charges, so a higher quality would be good to see.
Second, there was an issue with the billing. I was in town on business and the room had been paid for in advance by a company account. However, when I checked into the room it was marked that I was supposed to pay in cash. The people at the hotel were pleasant, but I did have to track down multiple people on my end to straighten it out. This would not be a major deal, but it happened again when I checked out of the room. Once is understandable as things do happen, a second time however, is not understandable.
Third, would be the noise. Because of the design of the floor, anyone even walking normally makes a huge thumping sound. My wife weighs about 115 soaking wet and you could hear the booms way down the hall when she walked at a normal pace. Now take someone larger, or kids running up and down the hall (kids will be kids) and you get a ton of noise in your room that echos all over the place.
Fourth, and finally, is the WiFi connection. Yes this is given as free but I do not believe for one second that it isn't being passed off to customers in the cost of the rooms in some way. The connection is incredibly slow, which means that for purposes such as work, it is hard if not impossible to download and upload files. In addition, the connection is weak, which means that several times I was in the middle of up or downloading something only to have the process interrupted due to loss of signal from the WiFi connection. Also, having to re-log into your connection every time you walk away from the computer is a real pain. Surely it can be set to allow for log ins to stay active for 24 hours or something along those lines.
Overall, it was a decent stay, but it could be excellent if they would fix those things.
11 September 2013