Rated 3.9 out of 5 by 235
Rated 5.0 out of 5.0 by hlc27 Great Staff
The staff was so gracious. The rooms were clean, and comfortable and the pool area was well kept.
August 3, 2015
Rated 4.0 out of 5.0 by GrandmaBecky Overall experience
Not the hotels fault, but had alot of loud people in rooms on the 2nd floor. Doors slamming in middle of night, loud voices. One night someone tried to get in our room, then we heard him and someone else agruing in hall way.
You all have laundry facility, but not any quarters to pass out to guests. This actually happened at 2 different Holiday Inns we stayed at on this outing.
Other than that, the experience was good.
July 31, 2015
Rated 1.0 out of 5.0 by spire member Ruined vacation
Musty, wore out beds, rude staff and poor housekeeping just the start. Called to complain the front desk put me on hold for 22 minutes I called on a second phone the same person answered and then she said the manager was at lunch. Called back an hour later and she told me he was still not in I left my number with her and have yet to recieve a call back. But that was par for the course since at the beginning they lost my reservation and sent us on a wild goose chase aroun San Antonio. They said they would refund 15000 points on my account for their mix up and that never happened. I have never in my 27 years as a member with this brand been treated so shabbily.
July 31, 2015