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Rated 4.5 out of 5 by 58 reviewers.
Rated 5.0 out of 5.0 by Lack of Sun I really enjoyed this property - very nice feel, much like a small boutique hotel. 2 areas of disappointment, but not deal breakers: 1 - lack of sun at pool, Pool is in small courtyard of building with a lattice overhang so sun was hard to find 2 - could hear noise from other rooms - above and beside 24 February 2014
Rated 5.0 out of 5.0 by One of the Nicest HIEs anywhere This place is fabulous, it's built on the side of a mountain and overlooks a good part of San Clemente. It's not your typical Holiday Inn Express as it was an existing resort hotel that was purchased, updated and reopened as an HIE. Service was excellent and my room was lovely. I will stay here anytime I'm in the area. 06 February 2014
Rated 5.0 out of 5.0 by Very Well Maintained, Excellent Value We highly recommend this hotel. It is VERY clean and the linens are not only well laundered but also well pressed (as opposed to in some of the more upscale IHG beach properties within 2 hour radius of LA. 05 February 2014
Rated 5.0 out of 5.0 by This Hotel was great I stayed in this hotel for the first time and I have to say it was one of the best Hotel I have stayed in. I was able to sleep in and stayed comfortable. I would recommend this hotel to my friends and families. R/S John 27 January 2014
Rated 5.0 out of 5.0 by visitor from Northern Cal on business very nice place. Older mission style. Has a unique feeling to it. Tricky route to get to hotel but nice and quiet. I will surely return to this place when I'm back in the area. 16 January 2014
Rated 5.0 out of 5.0 by great amenities My daughters and grandchildren were visiting and I reserved suites for them to stay while they were here. They gave it high reviews, The children loved the pool, the breakfast and the staff. 15 January 2014
Rated 2.0 out of 5.0 by Poor Staff Service and Poor Communication My wife and I arrived at the San Clemente Holiday Inn Express just a few minutes after 8:00 PM on New Year's Eve, 12/31/2013. By the end of the check in process, i.e. already received my room keys, the male staff still hadn't advised me about the morning breakfast. From the booking website, I know this Holiday Inn location provides a complimentary breakfast. So I asked, "What time is breakfast tomorrow?" He goes, "From 7:30 AM to 10:30 AM." I was surprised. I responded, "That late?" He then said, "Because tomorrow is a Holiday, people don't have to wake up early" Then, he tells me how to get to my room. The next day, at about 7:45 AM, I went to the breakfast room and saw what kind of breakfast being provided; then went back to my room and gave a report to my wife who was still undecided about having breakfast at the hotel. At 9:35 AM, my wife and I arrived at the breakfast room. I was surprised that all of the hot breakfast items I saw about an hour earlier were all gone, and the containers were gone. I looked around and saw a lady cleaning up the place. I asked her about the hot breakfast items, and she said breakfast was closed at 9:30 AM. I told her that I was told by check-in staff breakfast was from 7:30AM to 10:30 AM because of the Holiday. This lady took me to the front desk. I told the front desk lady the same story. She answered, "No, we have breakfast from 6:30 AM to 9:30 AM. We never have breakfast from 7:30 AM." (She had an unpleasant look on her face) I told her that I was surprised about the late breakfast time and specifically asked the check-in staff about it and he just responded, "It is a Holiday ....." I was a little annoyed by front desk lady’s blunt response. She probably didn’t believe me. Then, my wife and I went back to our room, picked up our luggage and ready to check-out. While we were leaving, my wife wanted some coffee. So we went back to the breakfast room. It was still a few minutes before 10:00 AM. While my wife was getting coffee (this is the only item left in the breakfast room), I saw a sign posted at the entrance of the breakfast room. It says" Complimentary Breakfast, 6:30 AM - 9:30 AM, Monday - Friday, 7:00 AM -10: 00 AM, Saturday and Sunday.” Then, immediately I went back to the front desk and said to the female staff that it was not my fault that the check-in staff told me the breakfast time was from 7:30 AM to 10:30 AM (because it was a Holiday). She finally said, "I am sorry." 02 January 2014
Rated 5.0 out of 5.0 by Christmas stay we stayed in this hotel in 2007 before it became Holiday Inn Express. Nice hotel then. Now it is superb. Holiday Inn has done an amazing job of updating the rooms and the amenities. Most importantly is the new breakfast area and the microwave and refrigerator in every room. What a bargain for the price. Great beds, your own little kitchen AND a balcony with sliding door. And the pillows are marked soft & firm - very nice touch. This is a great facility for the price. We totally had a great 3 day stay. 29 December 2013
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