Rated 4.6 out of 5 by 200
Rated 5.0 out of 5.0 by Kat C Excellent staff, extremely helpful, value for money
We have been on the road from San Francisco to LA and we have stayed in various hotels as we stopped to visit different places. This is among one of the best so far, as we have paid far more for others and tried to book for similar level hotels.
Staff is super helpful and helped to find my ihg membership and let me have a latter check out, as I joined the club long time ago but somehow lost my membership number.
I am truly happy with the overall experience. Since I couldn't find another pillow choice in the room, Only suggestion I have is the pillow, as I have cervical and spine problem, it is too soft for me.
May 3, 2015
Rated 2.0 out of 5.0 by Torri t Ok i wouldnt visit again
First of all hard to find in back of a shopping center, get there and they are repaving the drive way up to hotel with tar. I call and ask if there's another entrance and gentleman that answered says no just drive up other side. Work trucks, men and tar all over, I have a brand new Jeep and I wasn't very happy to drive thru with tar everywhere. We get there and the room is clean no ocean view and not walking distance to beach. got an early check in but now we cant leave because i dont want to drive thru the tar again. Stuck in Hotel all first day that night while trying to sleep there was a loud ticking in the room I dont know what it was but very annoying. Not much sleep. next morning up to go to complimentary breakfast and no tables for seating so we end up going out for breakfast. I paid for 2 days stay ended up leaving next day, when i turned in the keys for checkout girl at desk mentions i paid for 2 day was there a problem I said yes didnt sleep good from ticking, she said its the refrigerator then say we were stuck in room all day, im done with this place. All she says is im sorry, i knew there was no use in complaining much she didnt seem to care. would not return. So paid an extra day for nothing
May 1, 2015
Rated 5.0 out of 5.0 by ritathompson mary
Nice pleasant stay. Convenient. Very helpful staff.
April 28, 2015
Rated 4.0 out of 5.0 by TBC68 good place, good value--no complaints
This hotel is clean, conveniently located and offers a pleasant stay.
April 23, 2015
Rated 5.0 out of 5.0 by 500yd free national champ Management man was most hospitable
I feel that the only weakness in my entire stay was that your breakfast offering was the exact same all three mornings we were there. It seemed boring!
Could you vary just slightly the offering, rather than the same style of eggs each morning. Everything else was really great!
April 22, 2015
Rated 5.0 out of 5.0 by Brian854 Excellent Hotel
I stay at HIE San Clemente almost every week for work and has become my home away from home. The hotel is updated, always very clean, well maintained and the service is excellent. The staff is what really makes the difference. Alan, Tesh
April 21, 2015
Rated 5.0 out of 5.0 by Calpoly Conveniently located and comfortable
I stayed for two nights during a weekend, during a field work with a group of graduate students. We found the hotel very comfortable, clean, and conveniently located. Staff was always helpful and courteous. Not really a place you can walk out to many attractions, but there is a shopping center within 100 years (downhill) where you can find a couple of eateries and (surprise!) an old time record store!. I recommend for no thrills.
April 16, 2015