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Rated 3.9 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by Great Area, Great Staff, Great Room, Great Breakfast!!!! This hotel is located right next to the 5 and not far from the San Diego Pier. There is a nice park right now the street. The staff was very polite and welcoming...I like the fact that they didn't bother you...I can recall staying at other hotels and housekeeping knocking on my door, ready to clean the room. That didn't happen at this hotel (thank you) Also, there were 3 people in my room and the first night we had to ask for extra wash cloths...that was the last time we had to ask for that...they remembered and had extra wash cloths, I was impressed, as that has never happen before at other hotels. The breakfast was amazing and very plentiful. Good variety and I left satisfied every morning. The staff was wonderful in making sure nothing ran low...and that the area stayed clean. I was pleased with everything and would recommend this Hotel to anyone!!! Two Thumbs UP!!!!! :-) 24 June 2014
Rated 3.0 out of 5.0 by Vacation The rooms and breakfast were nice but the pool was so small. From the pictures we thought the pool was a standard size, when we got there we found it to be barely bigger than a hot tub. If you eat in your room, be prepared to take out all of your own trash, the maids did not pick up anything. 23 June 2014
Rated 3.0 out of 5.0 by Outstanding staff - accounting, front desk, and service personnel Staff made this trip outstanding from a personnel perspective - very upbeat. Unfortunately there were several room issues: 1. There was no Wi-Fi service as advertised in either of the rooms we were in. 2. Water spout in the tub literally ran, not dripped, water during the 3 days we were there. No one tried to fix it when it was reported. 22 June 2014
Rated 3.0 out of 5.0 by Needs room improvement The rooms were smelling awful. Bathroom was too small , felt like I m in little world. The toilet was too small for a big person. The temperature wasnt maintained well. After coming from an outing we entered into a smelly and hot room. Breakfast place was neat but the quality of the scrambled egg tasted like melted plastic bag. I saw many people just throwing it in trash. Parking space was too compact and tight. I wouldnt stay here again. 22 June 2014
Rated 3.0 out of 5.0 by Clean Rooms The hotel parking is a nightmare, but the rooms are nice and you are very close to the 5 freeway and can get just about anywhere in 10-15 minutes. Good place to stay as long as you have a car. 18 June 2014
Rated 5.0 out of 5.0 by Great breakfast and nice location Very nice hotel with clean rooms and common areas. My daughters didn't like the omelets that were prepared for breakfast one morning, but the staff took the time to scramble some eggs for them. That really meant a lot to us. The only thing that wasn't great was the tiny parking spots in the center parking area, but there was still plenty of room in the primary lot. The beach was just a few minutes away and a straight shot on one road (Grand Avenue) so it was a great location. I would definitely stay here again. 16 June 2014
Rated 2.0 out of 5.0 by Mixed Experience The day staff was excellent: friendly and very helpful. The rooms were clean, and the breakfast is good! The first room we were given didn't have a working A/C. We were moved to another room without a hassle. When my wife's 93 year old dad called, late a night, to report that the toilet was plugged, a hotel rep arrived at the door and handed him a plunger for him to use, instead of the hotel rep plunging the toilet himself. 16 June 2014
Rated 3.0 out of 5.0 by Fairly decent hotel. I had used my points to get this room for one day on the weekend which was good. Being an IHG rewards member does have its advantages. I asked for early check in and upon checking in at the hotel I was denied. We had arrived about 1.5 hours before they would allow check in. When the clerk pulled up my reservation he saw the note about early check in and went ahead and set us up with a room. The rooms were small and parking was tough. After we checked in, later that night I asked for extra towels and wash rags. Called the front desk and they said they would have them right up. After 2 hours they never showed up or called. We had to go to the front desk and wait for them to bring them. The clerk said he had notified house keeping and thought they were delivered. All in all not a bad place to stay by mission bay and one must expect it to be busy. 04 June 2014
Rated 5.0 out of 5.0 by Comfortable Hotel The staff was very friendly and allowed us to view a couple different rooms to see which one best fit our needs. The breakfast was very good. It only took us about ten minutes to get to the San Diego Zoo and Balboa Park. We became a huge fan of the original and first Rubio's Fish Tacos next door to the hotel. Highly recommend it as well. The only downside is the fitness center does not have any free weights - only cardio machines. Other than that, the hotel's staff was very attentive to our needs and it was a very comfortable and safe hotel to visit. 01 June 2014
Rated 5.0 out of 5.0 by Fantastic Place to stay. I was here on business during my 3 days here. This hotel is centrally located between 4 of my local Midas Shops off the 5 freeway and very close to the beach. The next time I'm here I'll be sure to bring my family so that they too could experience the great pacific beach and it's surroundings. It's a very comfortable and great priced locations. Thank you PB- Holiday Inn for making my stay a memorable week. 01 June 2014
Rated 2.0 out of 5.0 by Room was not big enough We have been on a road trip for a couple of weeks and had a lot of luggage. When we arrived at the hotel the room given to us was very small. the closet area was just a cabinet that would not have been big enough for our clothes. When we went to the front desk and told them that the room was not large enough they did put us in a larger room but it was a handicap room. The room was still not large enough for what we needed, still had a very small closet area there for we could not unload our luggage and coolers. We were booked for several nights and ended up leaving the next day for another hotel. 29 May 2014
Rated 4.0 out of 5.0 by Great service! The staff was so helpful and courteous! When we needed a toothbrush, extra pillow, extra towels, and a plunger, they came within minutes and were very friendly! The rooms were clean and well kept. The housekeepers spoke English and were able to get us the needed supplies for our room! We always tip the housekeepers, especially if they are friendly! 21 May 2014
Rated 3.0 out of 5.0 by You may want to change the King Suite description to just King. This is the smallest King room that we have ever stayed in. at HI Express.. The breakfast room needs to be be rearranged so that people can use your food area. Just take a look at the lines trying to get around the juice machine, cereal area, and yogurt refrigerator . Sure can't make a pancake in the middle of it. Put some of it around the coffee area.. Good luck 21 April 2014
Rated 4.0 out of 5.0 by Nice hotel and staff I really like your hotel and the staff is fantastic. One downside you really need to boost your wifi signal. If you are on son end room the signal is weak 21 April 2014
Rated 5.0 out of 5.0 by Front desk staff The girls at front desk are always very friendly and helpful. Never had any issues with billing or reservations. Every time Im in San Diego area, I always stay at your hotel. 10 April 2014
Rated 3.0 out of 5.0 by You get what you pay for Great staff, decent rooms, good location. Hotel is next to the fwy and close to major attractions. I didn't like the first room I was given, and the staff was able to accommodate my needs right away. On the second night I noticed a red stain on the sheets and housekeeping gave me fresh sheets right away. Rooms are generic but it was exactly what I was looking for since my party and I only used it to sleep and bathe. 02 April 2014
Rated 5.0 out of 5.0 by Best customer service anywhere! Brought family to San Diego for couple days to go to Seaworld. The service from Juan and Rose we're top notch! Would do anything for us "tourists"!!!!! Our door lock did not work correctly. No big deal for me since I knew we'd get in but they were so determined to make me happy. I stay in Holiday Inns roughly 70 nights a year and found this property to be among best! Customer service takes top place in my mind. Thanks so much for your part to make our little get away so awesome. Can't wait to come back! 31 March 2014
Rated 5.0 out of 5.0 by San Diego stay My overall experience was very good. I would recommend this hotel and use for future stays when,I visit San Diego. 31 March 2014
Rated 5.0 out of 5.0 by Great staff Rose at the front desk was very accommodating and took good care of me. Overall experience at the hotel was excellent. Would recommend hotel to others. 30 March 2014
Rated 1.0 out of 5.0 by not satisfied I visited San Diego for vacation and a group of us decided to stay at this particular hotel because of it's location. Everybody at the front counter was nice and helpful, but on the other hand the room didn't resemble the employees. The bed I had made a loud squeak everytime I would move. Also our door didn't work for majority of our stay. Everytime we wanted to get into our room we had to go to the front desk at least twice. Once to get new keys then a second to have the front desk agent come open the door manually. So everytime I left the room this process was repeated. It happen to me at least 4 or 5 times not including how many times the rest of my party. Paying over $100 a night I expected better from a holiday inn express. I wouldn't recommend this hotel to anybody I know. 26 March 2014
Rated 4.0 out of 5.0 by Overall decent hotel Room was clean, but doors slammed easily, which was very loud during the night. Also, no breakfast until 6:30am.... well after I had to leave to get to work. No fruit or anything available to take with me on the go. 24 March 2014
Rated 1.0 out of 5.0 by Nice Employees, Worst HIE building I have ever visited, LOUD!!! The Good - Employees are very nice The Bad - This hotel is dirty and run down. Lipstick on a pig. I think it was a Days Inn before rebranding if that gives you an idea. The Ugly - I have never stayed at a HIE where you can hear everything in the room above, below and next to you. It was so loud I had to change rooms after the first night. I moved to the third floor back of the property so at least I didn't have someone walking above me. Doors slam shut and it sounds like a gun going off. Traffic on main drag goes all night. Breakfast has no fresh fruit. Again, first time ever at a HIE. No complimentory newspaper outside your door in the morning for rewards members. First time again. I can't recomend this hotel as I could never stay again. 17 March 2014
Rated 4.0 out of 5.0 by decent value Very nice staff. Good location, good value. Not very quiet, lots of door noise. Gym needs to be better, have free weights 16 March 2014
Rated 4.0 out of 5.0 by Great service Got to the hotel early and we were able to leave our bags at 10 am. We came back at 3pm and zoomed right into our room. The employees at the front desk were incredibly friendly and helfpul. 14 March 2014
Rated 4.0 out of 5.0 by Great except for the Wi-fi service Overall the hotel is decent. The rooms are a bit smaller than a normal HI Express, but the overall comfort is the same. The rooms were clean and in general everything lives up to the normal HI Express standards. The only two areas that I have any complaints about are: 1) The wi-fi is awfully slow and doesn't hold a connection very well at all, the 4G service on my phone was much faster. 2) The pool is very small. Other than that, the staff was very friendly and courteous, and the overall experience here was great! 07 March 2014
Rated 4.0 out of 5.0 by Good room and location for the price Had a very good stay, the staff was extremely friendly and helpful. Bed could have been a bit more comfy, but overall, great value if you need a decent hotel near all the major San Diego spots. 02 March 2014
Rated 3.0 out of 5.0 by No parking They have friendly staff and pretty clean place but they do NOT have parking for anything larger cars than a VW. 26 February 2014
Rated 4.0 out of 5.0 by Thanks awesome thanks for the stay I will stay here again 12 February 2014
Rated 4.0 out of 5.0 by Staff Gentleman behind counter went out of his way to make sure a room was clean for our up grade. Really a customer service attitude. Appreciated by a road salesman of 38 years. Keep up the good work. 03 February 2014
Rated 4.0 out of 5.0 by Great hospitality The staff let me use their own PC to print out my e-tickets. They were all friendly and helpful! Not far from Sea World, nothing special around, but better atmosphere than city center. There is 7/11 across the road, and nice Mexican rake-out restaurant next door. Enough parking space, included in the charge. BF was good enough for family travelers. We will use this place when coming back! 05 January 2014
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