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Rated 4.5 out of 5 by 561 reviewers.
Rated 4.0 out of 5.0 by Clean room and good breakfast The room was very clean and the complimentary shuttle is great. The front desk staff wasn't very friendly, but was efficient. The free breakfast is good with a variety of choices. Overall, a good value and the hotel is located very close to a lot of great attractions. 03 March 2015
Rated 5.0 out of 5.0 by Great Service! I stayed at this hotel as part of a convention I was attending. The room was comfortable and will maintained. The only issue was road noise due to my window facing the I-5 expressway. The service made up for this. The desk staff was friendly and very helpful. We got in late in the evening (9PM). The staff told us where we could eat, took us there and picked us up. One day the shuttles were all gone taking people to various places, so what was done? The general manager came out and took us to the convention. Wow what service! I appreciate the lengths the staff went to in making us feel happy and comfortable. Thanks for all you did and all you do. 03 March 2015
Rated 5.0 out of 5.0 by Great service and friendly staff I absolutely loved this hotel!! The staff was friendly and helpful. They made you feel as if you were in the comfort of your own home or at the same time, a luxury hotel. Your wants and needs were their main priority. They did everything possible to make your stay a happy one. We were there for my son's graduation from Marine bootcamp. The shuttle drivers knew the routine and got you where you needed to be and always on time!!!! I liked the fact that my hotel room overlooked MCRD and the airport!!!! Good food, friendly staff, and great service will bring me back to this hotel!!! 02 March 2015
Rated 4.0 out of 5.0 by Friendly staff The rooms and areas were very clean. The free shuttle service was great and provided easy access to the zoo, Old Town, Balboa Park as well as the airport. The eggs at breakfast were very salty but a hard-boiled egg is offered. The other breakfast foods were great. It would be nice to have a gluten free bread or muffin, though. The noise from the freeway was somewhat uncomfortable. I expect better windows would solve that problem. 02 March 2015
Rated 5.0 out of 5.0 by love this hotel..... :) :) always stay here before we fly out of san diego....their friendly, welcoming staff always makes us feel welcome. the breakfast in morning always great...love the special creamers. the compfy beds are always relaxing. plus, we always enjoy the hot outside spa before we start out busy day going home. I have to also mention our shuttle driver mr. Fernando.....what a happy, enjoyable, pleasant man to drive your shuttle van.....he just was perfect....he's a keeper...thank you holiday inn express/old town, we'll be back......... :) :) 01 March 2015
Rated 4.0 out of 5.0 by Very good stay! Great staff, great shuttle service, breakfast was good and the location was nice. Get a room away from freeway. The staff went out of there way to please. Has coin laundry on site also. Would stay here again for sure. 01 March 2015
Rated 3.0 out of 5.0 by Good Breakfast and Shuttle I would recommend this hotel for a shorter stay, say if you are going to the airport or something. This hotel has changed locations and is not walking distance to Old Town. They are also close to the freeway and the noise from the freeway can be heard in your room all night. The rooms are very clean and comfortable and the breakfast was great. This hotel offers a shuttle to the airport, sea world, zoo and other place, it leaves at scheduled times all you have to do is register at the front desk. They will also drive you to Old Town to have dinner and pick you up later, with no schedule. The pool area was sunny and had chairs to relax in, I wish the hot tub was closer to the pool. 26 February 2015
Rated 5.0 out of 5.0 by Great stay! Our stay was great while we were in town for Valentines day weekend . 26 February 2015
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