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Rated 4.4 out of 5 by 249 reviewers.
Rated 5.0 out of 5.0 by Comfortable, quiet room and great service We only spent one night at this HI Express and wish we could have extended our stay. From the check in experience to the van to the airport, it was all outstanding. An excellent value close to the airport. 28 February 2014
Rated 4.0 out of 5.0 by Clean rooms and great shuttle service I have stayed at many Holiday Inns before. The hotel was well kept and had a good breakfast options. The shuttle around San Diego was awesome and eliminated the worry of getting around. It is located on a freeway but you did not hear the traffic in the room. However, one staff member was not very pleasant when asking questions and finding out information. It did not make us feel very welcome. Other then that the stay was great. 24 February 2014
Rated 5.0 out of 5.0 by Wonderful staff, great service After Fernando dropped us off at the airport, we were going through security check in and realized I had left my iPad in our hotel room. I panicked and called the font desk and spoke with Carlos (?) and explained what had happened. He and Fernando retrieved my iPad and delivered my iPad to me at the airport!!! I was so happy to have been treated with such professionalism and care from Fernando and Carlos...they are awesome! The management needs to know the quality of staff they have in these two employees. It was 6:00 am, they could have easily dismissed me and told me they were unable to assist me but they went the extra mile and I am so grateful. These days customer service is sometimes a lost art but not at the Holiday Inn Express Old Town San Diego with Fernando the driver and Carlos at the front desk. I should add that Alex the driver was great too, he was very knowledgeable and always there to pick us up promptly. They all deserve a raise!!!! 23 February 2014
Rated 4.0 out of 5.0 by Pluses and minuses Pluses: near Old Town, friendly staff, fairly quiet (request room away from the Interstate, an imperative), 2 free daily papers Minuses: tight parking, tiny room and bath, no milk cartons at breakfast, no vending machines (so you pay more for purchases to hotel's front desk), whirlpool not easily accessible from main hotel Without a car one would be sunk here or have to rely on cabs. It's not within walking distance to anything. While the hotel offers shuttle service, that is within a limited radius. Staff seems knowledgeable about the area and willing to offer directions. 17 February 2014
Rated 5.0 out of 5.0 by Excellent hotel and staff We stayed at Holiday Inn Airport Old Town for 2 days in Feb 2014 and were very well treated by the staff . This was our first visit to San Diego and the desk staff provided some helpful suggestions as to things to see and do and had their shuttle driver take us to Old Town and the train station. The rooms were very clean and reasonably priced. We will stay here on future visits and I recommend this Holiday Inn to anyone as an excellent hotel. 16 February 2014
Rated 3.0 out of 5.0 by Great staff and comfortable room I would have liked a option to go to the bar and get a drink after a long day of traveling, this hotel did not offer that service. Front desk clerks were top notch and the shuttle to airport was very much a convience. 12 February 2014
Rated 5.0 out of 5.0 by EXCELLENT STAY We so enjoyed our stay at the motel in San Diego CA. The staff was very professional, but friendly. Our rooms were super, and the breakfast was unbelievably good! The shuttle service was over and beyond our expectations. A super facility - Hope to return soon! 10 February 2014
Rated 2.0 out of 5.0 by Really Wanted to Like, but TRAFFIC NOISE "kills" it The staff were amazingly considerate and let us try multiple suites to try and minimize traffic noise. They had coupons for discounts at nearby eateries. The downside that just cannot be overcome is the incessant, loud, and invasive traffic noise at all times of the day and night. Another annoyance is that the pool area is not adjoined to the hot tub area. Parking is tight, very tight. We really wanted to like this property, but had to shorten a 3-day RSVP to just one night due to the lack of sleep from the highway noise. 03 February 2014
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