Rated 4.5 out of 5 by 523
Rated 3.0 out of 5.0 by bakingrrl Great Staff, Room .. Not So Much
Van drivers, front desk personnel and breakfast attendants provided friendly and superior customer service. The room however, was a bit worn and not sparkling clean like I expect.
22 January 2015
Rated 5.0 out of 5.0 by TJ1958 Clean and comfortable
We were very impressed with the cleanliness and comfort of this hotel. The staff was friendly and really worked hard to make us happy. Jose at the front desk was especially polite and helpful.
21 January 2015
Rated 4.0 out of 5.0 by JM68 Good hotel with great location
Hotel is within easy walking distance to Old Town. Parking at hotel is complimentary, staff is friendly and efficient. Breakfast is okay, not too exciting but acceptable. All in all a good choice for staying in San Diego.
16 January 2015
Rated 5.0 out of 5.0 Love it!
The entire staff is wonderful. The customer service was excellent. Our trip to San Diego was perfect and the Holiday Inn Express was a big part of that.
Thanks and see you next time. :)
15 January 2015
Rated 5.0 out of 5.0 by Jean1955 great service and great place to stay!
This hotel offered a shuttle to the airport at 5:00 A.M. and was close to the airports(the reasons we chose it). They offered a shuttle to dining and shopping areas (at no charge) and the staff were very friendly and helpful! The room was very clean and well equipped. The coffee and tea in the room was very good and the water pressure in the shower was good! We are planning to return for a longer stay to explore the surrounding area and we will making our reservations at this hotel.
11 January 2015
Rated 5.0 out of 5.0 by Proudparents135 Very friendly and helpful staff. Good experience.
Checked in late at night and was greeted with a very friendly man behind the front desk. The following day we found the Wi-Fi didn't work completely in our room and brought this to the attention of the front desk. Between their tech support and the front desk it was determined we had to change rooms. Again, the young lady at the desk was extremely helpful and accommodating. We were able to move with very little inconvenience and had no internet issues in the new room. Cannot say enough about the personality of each and every one of the staff. Every person I encountered and dealt with was very friendly and helpful. This includes all the front desk staff, the shuttle drivers, the breakfast workers, the outside maintenance personnel, and the cleaning people. The free shuttles were great as they went to most local places with a very reasonable schedule. Pickup at the airport and other locations was prompt and on schedule. All rooms in this location seem to have a little highway noise, but that is expected because of the convenient location to the highway and all other attractions in the area. We also had some plumbing noises and foot traffic noises from the room above us, but the quality of the room we were in and the friendly staff experience made up for the occasional noise. All in all I would definitely recommend this place and stay here again. Thank you to the staff for an enjoyable experience.
09 January 2015
Rated 4.0 out of 5.0 by xunxunyell Nice service
This is my first stop in US of this trip, near airport, convenience shuttle bus.
07 January 2015
Rated 5.0 out of 5.0 by pce58 Repeat customers
Great staff! Great location! We have stayed here six times & plan to stay again.
07 January 2015