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Rated 4.5 out of 5 by 431 reviewers.
Rated 5.0 out of 5.0 by Wonderful Place We were very impressed with the staff and shuttle service. They were very busy but remained friendly and helpful. The shuttle service was excellent and accommodating. The breakfast was good. Our room was small but comfortable. 21 November 2013
Rated 5.0 out of 5.0 Excelent service It was a pleasure to sleep there and all the people was nice during the time we were there. 21 November 2013
Rated 5.0 out of 5.0 by Wonderful Experience Would definitely stay here again, staff and service was second to none. I was surprised how quiet our room was when outside our window was a giant freeway. Alex was great at shuttling us around, he always had a big smile and was full of helpful information. Great experience!!!! 20 November 2013
Rated 5.0 out of 5.0 by Awesome shuttle service The response time for the shuttle service to pick up from the train station and old town was excellent. Everyone was super friendly. We checked out Sunday morning, left our luggage at the front desk and went to the Charger game via the trolley. Coming back from the trolley we were trying to catch the Amtrak at the same time ~ we called the hotel and they brought us our luggage to the train station! Awesome service!!! 14 November 2013
Rated 5.0 out of 5.0 by Awesome stay !!! Really enjoyed our stay at this lovely gem of a hotel. Staff was wonderful and rooms were clean and comfortable. My son used the outdoor pool, and although it was small it was heated and he enjoyed it very much. Hotel was close to everything and offered free shuttle services to zoo and airport which was huge for us. Breakfast room was great, lots of options even though we are somewhat picky something was found for each of us. Found this to be and exceptional value for our dollar and would highly recommend and will stay again when we return to San Diego. Laundry facilities were great and I didn't feel robbed using them. Little convenience store in lobby which was very handy. Great Hotel guys keep it up !!!! 12 November 2013
Rated 5.0 out of 5.0 by Awesome staff! We stayed at this Holiday Inn Express property while attending graduation ceremonies at the nearby Marine Base. We couldn't have been treated nicer! The staff shuttled us back and forth to the airport and base with a smile and offered very important reminders about the ceremony and timeline. The front desk staff were very friendly, knowledgeable, and accommodating. The rooms were very clean and updated. We would recommend this hotel to anyone wishing to visit San Diego or attending nearby events. Pacific Beach was gorgeous and was only 15 min. away. 11 November 2013
Rated 4.0 out of 5.0 by Good Comfortable and quiet, nice placeto relax and clos to Tourist Areas 11 November 2013
Rated 3.0 out of 5.0 by Great beds This was the noisiest room we've stayed in all year. The freeway noise was so loud we were unable to sleep very well. We have stayed in this hotel before without this problem. We would stay again, just ask for room on other side or on another floor. We like this hotel when we have early airport departure as it is so close. 09 November 2013
Rated 5.0 out of 5.0 by Clean Room and Great Service The rooms were clean and comfortable. The beds were great and we got a good night's sleep while we stayed there for two days. They had great service and always willing to help you and answer questions. They served a good hot compliment breakfast also. Keep it up and thank you for the great experience we had there! 08 November 2013
Rated 5.0 out of 5.0 by Awesome! We stayed the night before our cruise.When we arrived the clerk was very helpful and had every thing ready for us. We were upgraded to a suite with jacuzzi tub. They provided a space for us to leave our vehicle while we were gone for 2 weeks at no charge! Then they shuttled us to the cruise ship and and picked us up at no charge!!!!!! Awesome!!!!!!! Would recommend this hotel and staff to everyone!!!!!!!!! 07 November 2013
Rated 5.0 out of 5.0 by Great Stay They picked us up at the airport & also drove us to the port for our cruise the next day. Room was great, food great and staff. Highly recommend this hotel 07 November 2013
Rated 4.0 out of 5.0 by Clean and Comfortable This is the second time we've stayed at this property. The room was a bit noisy last time from the freeway, but this room was very quiet. Some of the furniture, wallpaper, etc., is a little worn, but it's comfortable and clean and one of the few that doesn't charge for parking. The breakfast is good--better than a lot we've had other places, and the staff keeps the breakfast area really clean. The hotel is close to everything and the shuttle service is excellent. The staff is super friendly as well. Alex shuttled us to and from Old Town and was awesome. He made an excellent recommendation for a restaurant, so we didn't waste a lot of time wandering from place to place looking at menus, and when we asked where he would pick us up, he said anywhere. We just needed to call and let them know where we were. It's also nice to have a little store in the hotel as well, as there isn't a store within walking distance if you need anything. We'll stay here again. 07 November 2013
Rated 4.0 out of 5.0 by Good place Was treated extremely courteously by the staff. Good value for money 02 November 2013
Rated 5.0 out of 5.0 by Convenient Shuttle Service Enjoyed my short two-night stay at your Holiday Inn Express. Your shuttle service to Old Town, to Balboa Park, and to the airport enabled us to turn in our rental car early. The next time I come to San Diego, I will stay your Holiday Inn Express. Thanks again for making the weekend a success. 30 October 2013
Rated 4.0 out of 5.0 by comfortable room! I enjoyed staying at this location. Great room, comfortable bed, friendly staff and great location! Only bad part of our stay was being put in the room closest to the breakfast buffet room. Our room was literally next door to it, so it got pretty loud in the morning. But besides this problem, we enjoyed our stay overall. 27 October 2013
Rated 5.0 out of 5.0 by Welcome Back Oct 22 marked fourth visit to this property. Van driver picked me up and recognized me from my visit in April. He remembered that I'm involved with software. He also said I must be taking the same flight (2:45pm next day) since my previous visit he had taken me on his 1:00pm trip. He remembered more than I did. Was also recognized by other staff members; all of whom were very friendly and helpful. My visits have been in connection with cruise ship departures and arrivals. HI Express will definitely be a part of any future trips thru SAN. With both pier and airport pickup service, they are perfect for cruisers. 27 October 2013
Rated 4.0 out of 5.0 by Excellent Choice Service was great! Staff friendly and accommodating. Close to airport. Shuttle service to and from airport as well as to tourist attractions. Very satisfied, Would highly recommend. 25 October 2013
Rated 4.0 out of 5.0 by Short Get-away The front desk clerk, Jose was quite friendly when I checked in. The parking spaces are very small-- challenge to park mid-size and larger vehicle without concern of getting a ding from neighboring vehicle. Some of the front desk folk were not friendly, not rude, just not very warm. 25 October 2013
Rated 5.0 out of 5.0 by Very nice hotel I Like the hotel very much, the staff was so friendly, easy access. 24 October 2013
Rated 5.0 out of 5.0 by Great service The staff was very helpful. The overall appearance and cleanliness was excellent. I would recommend this hotel to anyone. 21 October 2013
Rated 5.0 out of 5.0 by Helpful staff Apart from making my stay comfortable, staff went out of their way to help me with my travel planning and arranging shuttle. 20 October 2013
Rated 4.0 out of 5.0 by Nice stay for the price Overall looking at the hotel on it's own, I would say it was a good stay. We were pleasantly surprised to find Old Town just up the road. We had not even planned on visiting there, and are glad we went exploring in search of a place to eat. What bothered me was the locked garage, locked hot tub, and supposedly locked buildings. The door was left open to the one building. I don't know if staff did this, or if a guest did it. I closed it. I felt uneasy with everything being locked - especially the hot tub. We didn't use it, but it would hve felt like going into a small confined space with very tall fences around it. It made me wonder if the neighborhood was safe. I have not seen this much security before. Obviously, on buildings I have, but not for parking garages and hot tubs. For that reason, I'm not sure I would return here. The staff was wonderful, the food was good, and fresh brewed coffee was available in the lobby all day and night. The room was very comfortable and roomy - just a bit noisy from the highway. 20 October 2013
Rated 5.0 out of 5.0 by enjoyed our stay this was our first stay at the newer location, but we totally enjoyed and every single person that we worked with was more than accommodating. would not hesitate to return. 17 October 2013
Rated 5.0 out of 5.0 by Comfortable and very clean! We enjoyed our stay mostly because it was super clean and the staff was very friendly yet informative! 17 October 2013
Rated 5.0 out of 5.0 by Helpful staff We were tired when we arrived at the airport. The shuttle van got us to the hotel quickly, check in was smooth, and we were relaxing in our room within a short amount of time! 16 October 2013
Rated 5.0 out of 5.0 by Quiet and comfortable We had some concern when we first got to our room as it was facing the freeway which was only about 50 yds. from the hotel. We thought that there would be a lot of noise. As it turned out the room was very quiet and also very comfortable. The staff was very friendly and helpful answering any questions quickly and politely. We will certainly use this location the next time we are in the San Diego area. Thank you so much. 15 October 2013
Rated 4.0 out of 5.0 by Nice Room. Good Service . Able to park & fly. Will use your hotel again next time we travel. Room was clean and breakfast was good. Comfortable with leaving our car there while we were away. 08 October 2013
Rated 5.0 out of 5.0 by Highly Recommend Hotel This was one of the best hotels that I have ever stayed at. The staff was very helpful, always having a smile on their face with a warm hello as you passed in the hallways. The rooms were clean and comfortable. Although stated as having a "heated swimming pool", this pool is not heated by no means. The hot tub, however, was a welcome pleasure after having run around town all day to relax those tired and aching muscles. The front desk staff passed out several food vouchers for free appetizers at one restaurant to a ten percent discount at another. They will even transport you to the restaurant of your choosing, as parking in Old Town can be expensive. I will definitely make a reservation at this hotel on my next vacation to the San Diego area. 08 October 2013
Rated 5.0 out of 5.0 by great place to stay everything was wonderful, the only problem we had was I failed to remind the front desk we needed the shuttel service to the airport the next morning. when we did call the frone desk, the morning person did not seem to care or want to help. when my husband called a second time and discussed the situation she was still rude, but we did get the shuttel to the airport to catch our flight. Everyone else was above wonderful. 07 October 2013
Rated 5.0 out of 5.0 by Shuttle with no rebuttal! Love this hotel for the accommodations: Airport Shuttle, Park and Fly arrangements for your vehicle, complete breakfast with room, free newspapers, and goodie bags for priority club members. Hotel Staff are friendly and go out of their way to make for a comfortable relaxing stay. Coffee is always available and a store with frozen entrees, snacks, souvenirs, and sundries is available 24 hrs. in the lobby of the hotel. Great rates, clean, comfortable,and convenient, you couldn't ask for more. 06 October 2013
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