Rated 4.2 out of 5 by 278
Rated 5.0 out of 5.0 by Gigan7 Courteous, efficient staff and well maintained hotel
We have stayed at this HI Express twice and have been very pleased on both occasions with the cleanliness of the hotel, the helpfulness of the staff and the location. Thanks for another excellent stay!
July 29, 2015
Rated 4.0 out of 5.0 Good Price for San Diego
The hotel is what it is. A very pleasant hotel to base you family and get to know San Diego. The room, albeit we were upgraded to a suite, was just average. Nothing fancy, but very well appointed. We slept comfortably with no issues. It is a family hotel so expect family hubbub up and down the halls. The breakfast was packed, which is good of the hotel, I guess, but bit stressful for the guests. I recommended to the manager to encourage people to take their plates to their room, for breakfast in bed. What do I know.
The staff was very professional, personable and attentive. Good attitudes everywhere etc. The manager told us come back any time and promised he would remember our names. Who know if he will, but my daughters loved the banter.
I like this hotel for what it was.
July 28, 2015
Rated 5.0 out of 5.0 by AR Coord Good hotel, excellent staff
I enjoyed my stay. The staff they was very friendly and quickly took care of any issues that came up. The room was nice and big. Cleaning staff did an excellent job. Pillows were not my to my liking but that's such a personal preference that it's hard to please everyone. I was on the end close to the street and the pool, so the noise level was more than I preferred but it wasn't excessive.
July 28, 2015
Rated 5.0 out of 5.0 by Nintendo Comfortable, Convenient, Courteous - what more do you want?
Excellent experience. I was there for only one night, however, I can see that if I have to stay there longer, it would be just fine!
July 27, 2015
Rated 5.0 out of 5.0 by ArnoldWWW Best Service Ever!!!
We got the best customer service ever from your manager: Dee
Dee is a great asset to your hotel so DO NOT LET HIM LEAVE!!!
He was very helpful and courteous....he even helped us with our bags after a long trip. He deserves a promotion!
We can't wait to return next year....thank you so much!
July 22, 2015
Rated 3.0 out of 5.0 by OrangeShirt Staff and breakfast were really good, but too many problems
The staff and breakfast were great, but there were a lot of issues with the room. TV problems, phone problems, internet access problems, refrigerator problems, too few towels. We arrived late at night and the main parking lot was full. They have an overflow parking lot but it was dark and dirty. The place looks ok during the day, but not as good at night.
Our first choice in hotels when traveling with the kids is always Holiday Inn Express, and we've always had really great experiences. This experience was just average...
July 22, 2015
Rated 5.0 out of 5.0 by srk1 Great service
very nice stay. Staff was very friendly and accommodating.
July 21, 2015
Rated 4.0 out of 5.0 by pppnancy beautiful surrounds, comfortable accomodations
we left the heat of the desert to go to Rancho Bernardo, where the temperatures were in the high 70's and lo 80's. We settled on a room that overlooked a green area with apartment units and on to hillsides of green. Our past experiences all over the world staying mainly in Inter Continental properties but many Holiday Inns in Europe have been very satisfying and enjoyable. We will continue to stay in these properties when they are in the areas we travel . The hotel was completely booked, so there wasn't the flexibility of room choices we have enjoyed in the past but our overall experience was an enjoyable one.
July 18, 2015