Rated 4.2 out of 5 by 386
Rated 3.0 out of 5.0 by Jaleo San Bernardo
Average hotel...The place needs renovation. As compare to other Holiday Inn express this one is below standard.
June 22, 2016
Rated 2.0 out of 5.0 by Verified Reviewer Water Pressure / Air Conditioner Problems
Everything was fine during check in. The staff was very pleasant (somewhat overly friendly which is sometimes off putting), the room was ok.
Went to take a shower and the water pressure was non-existent. It took me 20 minutes (at home where I have low flow everything, it takes me 5 minutes at most) just to take a shower. The hot water was the lowest of the pressures. The cold was not much better. After checking with the desk, they told me they were working on it and it should be better by the next morning. it was not. After informing them again, they did not seem to care and just said, I will inform management. OK.
After the first night, the air conditioner began leaking onto the floor through the grate and a ceiling tile. I informed the desk. Their answer was to send maintenance who replaced a paper ceiling tile with a plastic one. But it still leaked on the floor. Drip drip drip all night long.
I have stayed at this hotel many times and it seems each time the rooms further and further deteriorate.
June 16, 2016
Rated 4.0 out of 5.0 by Rui W Good value for the location
This HIE is more for families than business travelers. I stayed in the building other than the one the main lobby is in. The room was in okay condition but the hall way is dated.
I parked my rental car close to the lobby and got scratch marks in the rear bumper over night. And of course no one left any notes.
June 13, 2016
Rated 4.0 out of 5.0 by colormilk Clean and good service
I had stayed here for business trip for 3 days, the room was clean, the bed is comfortable. I had a very good sleep during the tip.
June 10, 2016
Rated 5.0 out of 5.0 by Michele165 Great Hotel at a great price!
We stayed here for a Soccer Tournament and really enjoyed our stay. Friendly staff, clean rooms, comfy beds - Breakfast was very good as well.
We would definitely stay here again!
June 8, 2016
Rated 4.0 out of 5.0 by brawleywildcat Soccer
Free Parking, Internet, and Breakfast, Friendly Staff, Good selection of breakfast items. Small Pool. Walking distance to Restaurants and gas stations.
June 3, 2016
Rated 4.0 out of 5.0 by redapple555 Rancho Bernardo Holiday Inn Express May 2016
Clean, updated room, attentive friendly service, breakfast area was well stocked and attended, somewhat noisy at night, interior hallways look a little dated. Restaurants in easy walking distance, easy access to I15
May 25, 2016
Rated 3.0 out of 5.0 by NDeo Not-so-great room-for-improvement
Overall good hotel. I have had better experience at the same location before. This time the air-conditioning in the room was bad, the light from corridor kept on shining inside the room from a gap under the door all night long, and to make things worse the shower was very bad.
May 23, 2016