Rated 4.2 out of 5 by 59
Rated 5.0 out of 5.0 by js0211 Nice place to stay
Overall this was a great place to stay. The staff was friendly and helpful. The breakfasts always tasted good but was pretty much the same choices every day. But since it tasted good I did not mind. My only complaint was the Internet connections was extremely slow and a lot of times the Web pages I tried to visit did not load as they timed out. So that was frustrating. But the other parts of the hotel were nice. The room was clean and well kept.
21 July 2014
Rated 3.0 out of 5.0 by califasrams Over priced for an average stay
Pros:Stayed 3 nights. Staff was really friendly, breakfast was good, room and facility was clean.
CONS: Hotel does not have its own computer center or pool,(shares with sister hotel next door).
Room bathroom did not have an exhaust fan.
Way overpriced for amenities offered.
16 July 2014
Rated 2.0 out of 5.0 by YouthSportsTraveler Some things great a number of things not so much
- The salesperson who accomodated four girls softball teams and their familieswas great. I can not say enough great things about her.
- despite not officially opening until 7am on weekends, the girls had to be at the field at 7am so we asked if breakfast could be opened earlier. The breakfast crew accomodated the players and really made a difference.
The not so good:
- the entire time we stayed, there was water leaking from the ceiling in the hallway outside our room
- there was one pool shared by two properties. There were 48 girls between 7 and 12 who wanted to use the pool. Starting at 8pm the management wanted the girls out of the pool. While I understand the need to try and please everyone, it is unrealistic to expect girls to be quiet in a pool at 8pm. The teams were there on Friday and Saturday nights. The parents of the girls were so upset they will likely not return. Some wanted to check out the next day. The male person at the front desk was not professional and was rude.
At the end of the day, the issue with the pool and the corresponding attitude of the male staff member ruined what was otherwise a very good experience.
15 July 2014
Rated 4.0 out of 5.0 the be was a little sort for me
the staff was great helped out when I needed it. I enjoyed the brekfast
15 July 2014
Rated 4.0 out of 5.0 by BusySummerTraveller Good but weak internet
Good place to stay but the internet was week to non-existent. It was important as my daughter needed to keep up with school work. For myself, I needed to keep in touch with family members who were also travelling.
14 July 2014
Rated 5.0 out of 5.0 by Ronald@TX Good Place to Stay
All members of the staff are very friendly and helpful. Location of property is convenient. Complimentary breakfast offers value and a convenient start of the stay.
Downside of the hotel is not so good Wi-Fi quality. Every now and then, our internet access is slow or of poor quality. Lack of exhaust fan in bathroom also makes it misty.
06 July 2014
Rated 4.0 out of 5.0 by almadenresident Comfortable room and flexible checkout
Hotel accommodated my request for a late checkout. Clean and comfortable rooms. Easy access to freeway.
Friendly staff and good free breakfast.
27 June 2014
Rated 1.0 out of 5.0 by UnhappyGuest89 Weird smell, no internet, no parking.
I actually had planned to stay at this one for a week because my normal HIE was booked down the street. After first entering my room and getting hit in the face with stale foot odor air, I immediately wish I had just gone with non-IHG. The staff assured me they would have the smell gone by the next day. I went ahead and cancelled half my stay and reserved a room at another HIE an exit up the highway. The next day the smell was just as strong so I'm extremely happy with my decision to leave.
Another major issue is that if you get in after ~9PM you can go ahead and expect there to be ZERO parking in the lot. For whatever reason this location shares a tiny parking lot with another hotel and a shopping center. The front desk told me that, "Haha yeah it gets pretty hard to find a spot when we are almost full." Perfect.
Finally there is no internet. By that I mean there is complimentary internet that doesn't work. It literally goes out every 5 minutes and during the periods you can actually get a connection have fun experiencing your childhood with the 28.8 speeds.
I couldn't be happier about my cancellation and while I frequently visit Sorrento Valley for business I will never be staying in this hotel again. Even if it means booking outside of IHG.
25 June 2014