Rated 4.2 out of 5 by 41
Rated 4.0 out of 5.0 by DaveL Good hotel - awkward location
This is a nice property in a strange location. Parking can be challenging.
16 January 2014
Rated 1.0 out of 5.0 by EB478 Over-Charged
I've been staying here for the last few years every time I come down to visit my family. However, after my recent visit, I will never return. There wasn't much bathroom paper and Kleenex when I first checked into my room so I hoped that it would get re-filled when the room would be made the following morning. Unfortunately, my room was never made. I asked the front desk as to why my room wasn't made and was told that I left my do not disturb sign on the door too late. I explained to the front desk that I took off the do not disturb sign off at around 10:15 am, which isn't really that late. I asked the front desk for more bathroom paper and Kleenex, which seemed to inconvenience the front desk person.
When I checked out, I informed another front desk person of my experience. This individual apologized and offered to take $10 off per night as a discount. I explained to the front desk that I'm not complaining to get a discount, I'm complaining because they should be aware of the poor service we received. The front desk person understood but still offered the discount. After checking out, I reviewed the receipt and discovered that instead of getting the discount, I was charged the extra $10 per night plus tax. By the time I discovered this, I was already on my way home and 30 minutes into my drive. I returned to the hotel in hopes of getting this issue resolved. The front desk person recognized the error and stated that the charge will be fixed. I reviewed my bank statement and confirmed that the over-charge amount has been processed. It's been 5 days since I checked out and at this point the charges cannot be reversed, I can only hope to be refunded the over-charge amount.
10 January 2014
Rated 5.0 out of 5.0 by martom Loved our room and location
We stayed here over the new year to go to the rose parade and rose bowl ( go green). We loved the location with restaurants and stores within walking distant. And not that far from Pasadena. The room was clean and comfortable and the service was great. Being from Michigan the weather was GREAT.
06 January 2014
Rated 5.0 out of 5.0 by AR56 Great Service
For the short amount of time and last minute notice - the staff was great.
03 January 2014
Rated 5.0 out of 5.0 by Becky23 Good value and service
I have stayed at this hotel several times and have always found it to be reasonably quiet, with friendly staff, and a good value for the amenities it offers. I plan to stay there again when I'm in the area.
28 December 2013
Rated 5.0 out of 5.0 by Shaw64 Friendly, clean
Very friendly check in staff; was able to check in early no problem.
Room clean and comfortable.
Pool was very cold - but it was late November!
02 December 2013
Rated 4.0 out of 5.0 by ProudAPUDad Friendly staff, well maintained, best value close to Azusa Pacific University
My son just started at APU and for all our visits to that area, we're now staying at the San Dimas Holiday Inn. The staff is very friendly and helpful. The rooms, lobby and common areas are very clean. The free breakfast is good. They have a convenient and accessible business center equipped with PCs and printers. I think it's the best overall value in the area, and it will be our hotel of choice for the next 4 years.
24 November 2013
Rated 4.0 out of 5.0 by Gmentz Always well done!
The staff here are always friendly and very accomodating. From the front desk to the kitchen. Our first choice whenever visiting San Dimas or La Verne!
21 November 2013