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Rated 4.0 out of 5 by 194 reviewers.
Rated 2.0 out of 5.0 Cheapest around SFO Cheapest around SFO, but ... Surprise, there is an additional $9.95 a day charge to park your vehicle in the parking lot of a Holiday EXPRESS! I stayed 3 nights. First night no coffee in room (didn't notice it until going to bed.) Second night was fine. Third night only had decaf. No Gold Member gift. No coffee in the lobby on weekends. Rooms were very clean. No pool but an excellent jacuzzi. This Express just has "location" going for it - that's all. 29 August 2013
Rated 1.0 out of 5.0 by Unhelpful The bed was fine the cleaning was poor and did not clean the second day of my stay until after 3. The manager was not friendly and there was no gold member binifits like at other holidayinns I will not be returning. 23 August 2013
Rated 5.0 out of 5.0 by Nice, updated hotel near airport Nice and updated. Extremely comfy bed and large room (still wondering what kind of bed it was and where I can buy one!). Was only there a few hours to sleep and then left too early to have breakfast, but most HI Express breakfasts are the same and very mediocre (but free!). I left the fan running all night on the A/C unit so didn't hear planes at all - and I'm a light sleeper. My co-worker did complain of plane noise, so I'd suggest running the fan as I did. Convenient location for early a.m. flights. A tad pricey for a HI Express, but that is San Fran. 23 August 2013
Rated 5.0 out of 5.0 by Great front desk service and clean room We chose this hotel because it was close to the airport. It is extremely convenient to get to from the airport, which made arriving and departing very smooth. There's a wonderful shuttle to the airport that is clean and on time. Being an "Express" hotel, it didn't have any luxuries, but for a 4-day stay while in town for an event, the luxuries aren't necessary. The room was clean, and the cleaning staff did a thorough job every day. We were able to maintain a comfortable temperature with the in-room thermostat. And the breakfast bar was so extensive that it had something for everyone in my family, even me, and I'm a vegan. The people staffing the breakfast bar were very efficient and kept the area well-stocked and clean through the entire breakfast period. The front desk staff was very friendly and very helpful. Overall, our stay in the hotel was very pleasant, and a positive experience. I would recommend this hotel to anyone. 17 August 2013
Rated 4.0 out of 5.0 by One night stay Had early flight from SFO airport.Just needed to sleep. Too early departure to check out breakfast. 16 August 2013
Rated 4.0 out of 5.0 by Nice hotel A very nice hotel, the room was great. All hotels could be and should be providing better WIFI service for business travellers and the connected public. Just saying...... 16 August 2013
Rated 3.0 out of 5.0 by Comfortable bed and nice facilities (microwave, laundry machines) Travel light & easy, and comfortable bed and ambient . Plenty of parking space and ease of access to airport and toll roads. 16 August 2013
Rated 4.0 out of 5.0 by Great Place to Rest during Layovers As confusing as the name and address were when catching the shuttle (HIE North on South Blvd), this property delivered. Check in by the manager was quick and professional. The rooms were clean and the beds were comfy. While a free breakfast is a bonus, I have a real problem with the amount of waste generated by these breakfasts. At least this HIE property did not use styrofoam plates! Breakfast choices are a carb-lovers dream. We were provided a shuttle service schedule which was very helpful. 05 August 2013
Rated 5.0 out of 5.0 by Friendly Staff - Nice Rooms The property is very nice with a friendly staff and comfortable, clean, updated rooms. Free airport shuttle service approximately every quarter hour or so. Even though the property is very near the airport it is nearly impossible to hear the air traffic in your room. 02 August 2013
Rated 5.0 out of 5.0 by Comfortable clean room Quiet and nicely furnished room and hotel. Business area very nice. Exercise room great. Breakfast choices were always good. Stayed 5 nights... room always clean, spotless, and bed made perfectly on return each evening. Very easy drive from rental car area at the airport. Easy 3 min. drive to drop off the rental car. Lots of restaurants and a large mall in the area. McDonalds next door! Easy drive in to the city... various routes. Value... room great... parking fee not appreciated. Had a great stay. 28 July 2013
Rated 4.0 out of 5.0 by Convenient & quick to airport but... ...disappointed that we had to pay a parking fee at the hotel. The best place when returning a rental car & catching a flight. 22 July 2013
Rated 4.0 out of 5.0 by Clean hotel, comfortable bed, great services Good value. We had a party of 9 with 4 rooms for our stay. All the rooms were clean and comfortable. Highly recommend it and will stay here again on our future stay in San Francisco 19 July 2013
Rated 1.0 out of 5.0 by Don't do the extra tour package I had reserved the combo tour stay that was advertised as one of the choices for this hotel. When I checked in and asked the desk clerk about it, she acted like I had two heads, was completely unaware that they even offered such a package. After I insisted this is what I had purchased she did have someone call me with the time the bus would pick us up. Now we get to the tour company and was charged an additional $140 for the tour. When I got back and explained this to the front desk, she said there was nothing she could do about it and to bring it up to the tour company, not her problem. Of course no manager on duty, and was given a card to call Raj, after several calls he finally called me back and told me he had talked to the tour company and they would be crediting my credit card, this has not happened. I left him another message yesterday and no reply, so tonight I called my card company. This has really been a disappointing experience from a Holiday Inn. 16 July 2013
Rated 5.0 out of 5.0 by Great room. Comfortable bed, clean room, nice bathroom, nice sitting area. Very spacious. 15 July 2013
Rated 4.0 out of 5.0 by Convenient for Airport Travel Clean, though not very sizable room for four people. Good breakfast with friendly staff. Check-in process was a bit lengthy, as they had five people in line to check in in the late afternoon, but only had one person manning the desk. 13 July 2013
Rated 4.0 out of 5.0 by Cozy place near the SFO I was traveling with my parents who were on their first visit to San Francisco. The check in was smooth though I had to remind the hotel about my Platinum Elite Status with IHG and I was duly upgraded to a Suite that was very comfortable for a party of three with full pantry and two separate bathrooms. No goodies were offered though for IHG rewards status. Overall, our stay was comfortable. Their shuttle service is reliable and the breakfast is standard for a Holiday Inn Express. The location has a McDonald's next door and a Costco at 5 minutes walking distance. 12 July 2013
Rated 5.0 out of 5.0 by Second time we stayed at this hotel. We have stayed here twice and each time was excellent. Parking fee was lower than many others. Staff was very helpful and easy to deal with. 09 July 2013
Rated 5.0 out of 5.0 by One week stay I stayed her for a week, for a long conference in San Fran, but spent only half as much on hotel, and commuted by Caltrain. I had several small problems; one with a light bulb, two with the safe in the room. They were all dealt with promptly. Breakfast was fine. Desk staff was always particularly friendly. I had some nice conversations with a young man named John. One problem that I did not report involved the internet. Apparently some of the ports are blocked at this hotel, (8080). That has never happened to me before at any hotel, and it caused me to waste a bunch of time while trying to work. I didn't report it because I expected the desk staff wouldn't know what I was talking about. Even now, I have no idea if the person that reads this will understand the problem. 06 July 2013
Rated 1.0 out of 5.0 by 45 Minutes to check in I am a platinum rewards customer and I stay at a lot of Holiday Inn hotels. This one was truly terrible. It took over 45 minutes to check me in even though there was nobody in front of me and I had a reservation. The front desk employee could not figure out how to operate the computer and there was nobody to help her. Checking out took another 30 minutes (same lady) and I finally gave up because I had to catch the shuttle to the airport. Stay at this hotel only if you have a lot of extra time on your hands. 01 July 2013
Rated 3.0 out of 5.0 by Parking is an issue. Parking lot is usually full, so you may not be able to park on premise. They do waive the parking fee if you ask. 25 June 2013
Rated 5.0 out of 5.0 by A good start to our vacation We stayed one night before a morning flight. Clean, quiet room. Good breakfast. Efficient shuttle service. Would stay again if the need arises. 11 June 2013
Rated 3.0 out of 5.0 by Phoneless in SFO-North The room exceeded expectations, clean and serviceable. The hotel front desk did not respond to telephone calls as we were trying to find out when the hotel shuttle would pick us up at the airport. The bus which should come on the half hour took almost two hours to pick us up. They did not recognize my membership. 10 June 2013
Rated 5.0 out of 5.0 by Best way to relax before a trip! Now that we've found this perfect combination of accommodations, including hotel room, parking, and ease of getting to and from the airport in an easy manner, we'll be sure to do it again and again. 09 June 2013
Rated 4.0 out of 5.0 by Great for a night! We had a very nice stay at this property. It was quiet and really close to SFO. Breakfast was great! The only downside is that there aren't many restaurants nearby. We returned our rental car the day before our departure flight and so we had to walk to a neighbor hotel to eat dinner. Choices are pretty limited when on foot. 30 May 2013
Rated 3.0 out of 5.0 by Average We stayed here for 2 nights in a room with 1 king bed and a sofa bed. The sofa bed was so poor there was no bed sheet on it when I informed to room service about that the supervisor replied that "when the room is not occupied we don't put the bed sheet on sofa bed" even the next day there was no bed sheet at all. I was travelling for last 2 weeks in California that was my last destination and this was one of the below average hotel I stayed while I stayed Holidays inn express in San Diego that was way more better than this hotel. 24 May 2013
Rated 4.0 out of 5.0 by Short stay but worth it We did a Park and Fly, staying one night and parking our car while we were on vacation. Unfortunately we had to miss breakfast, as our flight left too early in the morning. But we were able to catch a very early breakfast across the street at the IHOP. We were pleased with the hotel's service, the comfort of the bed and room, and the ease of parking, checking in and checking out. We will definitely use this hotel again. 21 May 2013
Rated 4.0 out of 5.0 by Nice Hotel I Like the hotel and the location , the staff are great , breakfast is Ok, the swimming pool and the GYM are very small , the shuttle service is Ok , I don't like that the fact there is fees for the parking 21 May 2013
Rated 3.0 out of 5.0 by A bit disappointing San Francisco was our last stop on a driving trip down the coast from Oregon. It was our 5th HIE that we stayed at along the way. Check-in was unlike any others. We were not greeted as Priority Club members and when I asked about a Priority Club amenity - we have been given at least a bottle of water at every other HIE we've ever stayed at - the rather curt agent said " we don't give out any amenities at this hotel". I was also surprised to be informed of a $10./day parking fee, also a first at an HIE. I did then go on their website to note that they did advise of the fee under " parking". I simply had not thought to look for it as we've never been charged for parking before. I understand that prices are higher in SF but we did think the room rate - and then the added parking fee - was.rather high in comparison to other HIE's. Breakfast was also disappointing. Less selection than at other properties and the milk was spoiled and out of date. The room was clean and comfortable but I can't rate this stay as high as the others for the reasons noted above. 21 May 2013
Rated 4.0 out of 5.0 by comfortable bed clean room As a woman traaveling on my own I felt very comfortable. Loved that it was next to the airport. 18 May 2013
Rated 5.0 out of 5.0 by Very Comfortable and Enjoyable Stay My stay began very well. I arrived prior to check-in time, but the management team of Raj and John very professionally assisted me by storing my bags, providing access to the business center and actually checking me in nearly 1 hour early. My room was kept immaculately clean, the bed was very comfortable, the room was attractively decorated and everything in the room functioned perfectly. I was also very pleased with the fresh tasty selection of the breakfast buffet and the overall tidiness of the entire dining area. I needed to request a late check-out time, and Tess was most helpful in arranging this. Every person with whom I dealt, was most courteous, professional and friendly. I plan to return to this fine facility for my next visit. 16 May 2013
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