Rated 4.0 out of 5 by 321
Rated 5.0 out of 5.0 by JDGER Great room, great service, great staff
The staff at this location was so helpful and pointed us in all the right directions. Wonderful experience from the start. Would stay there again next time I stay in the city!
05 December 2013
Rated 4.0 out of 5.0 by Sezz No guest laundry
There was no guest laundry which was very inconvenient as we had to use the small laundry which was located in the hotel next door.
05 December 2013
Rated 2.0 out of 5.0 by TML52 Great Location/Akward Stay
San Francisco is very beautiful and the Fisherman Wharf attractions are in extreme demand. Therefore this hotel can easily abuse their guests with little consequences. Although my reservations were for an expensive, prepaid, nonsmoking suite with a harbor view, I was given a heavily perfumed smoke masked standard room with a window view of an internal concrete wall.
As a Platinum guest I was in awe of the situation. Though a 1-night solution was offered, a complete stay was not. Consequently, a decision was made to terminate the 4-night stay early. However, the immediate hotel manager on duty threatened to retain all the nights' charges upon an early check out. He was very arrogant and went so far as to offer a popular web site to file a hotel complaint on. He made it obvious that due to the Wharf’s location he had no consequences to address. It was a very awkward situation.
I recommend using the full service “sister” Holiday Inn one block away on Columbus. They have unadvertised suites and their facilities are very nice.
In review, I need to compliment the desk attendants Inga and Ady in addition to manager Stephen. Stephen did a phenomenal job addressing alternative reservations and the desk attendants were OUTSTANDING! In my 30 years of extensive travels for the paper industries I heart fully believe the 1st manager, not Stephen, needs to be fired while Stephen along with Inga & especially Ady needs to be recognized for their customer service. If I offered such service, as what the 1st manager offered, to my clients P&G, KC, G-P, J&J, Bay West, Scott, I would rightly so be severely reprimanded by my superiors.
30 November 2013
Rated 4.0 out of 5.0 by flxstr Good location for Fishermans Wharf
Overall, a nice hotel. Everything is clean, modern, and no obvious signs of wear.
Only 'negative' is a lack of care around the breakfast. Meat (and meat sauces such as gravy) should not be kept at a 'tepid' temperature.
Otherwise, a fantastic greeting from Brandy?, likely the best greeting I've ever had at any hotel.
25 November 2013
Rated 1.0 out of 5.0 by CJDJR Not good
Showed up for check in. Front desk only had one employee. Had to wait while another customer complained about the parking fee. When I finally did get checked in, I arrived at my room to find someone already in it! Finally got a room of my own, after having to convince the front desk clerk there was someone in my original room. Room I was given had the worst mattresses on the bed, to the point I woke up the next morning unable to stand up straight from the pain in my back. And I was serenaded all night to the loud HVAC unit. The ultimate insult? Selection of free TV channels was extremely limited with no access to ANY of the cable news networks
17 November 2013
Rated 2.0 out of 5.0 by Greatbrett Terrible Experience
As a platinum member I I would have to say this was the worst experience I ever had a holiday inn express property.
The room was not what I was promised, I was not told the truth by the front desk staff.
The breakfast bar was a disaster , no coffee or tea available after 930 am .
The staff's attitude in general was not about the best interest of me the consumer.
Extremely noisy , paper thin walls and very out dated.
Embarrassed me and my wife in front of other customers at the front desk .
I would not recommend this property
If a manager is reading this feel free to contact me
17 November 2013
Rated 5.0 out of 5.0 by TerriNCathy Safe location w new comfortable rooms n walking distance to wharf!
Staff are very friendly n professional, especially the front desk clerk Brandi, she was the best! Even all the cleaning staff were friendly which really impressed me. Me n my teenage daughter stayed in a suite n felt very safe at night since it was walking distance to the wharf. Continental breakfast was great, very clean n big variety. Suites are avg size, LG bathroom. Beds are ok, not pillow top but comfortable enough. Reasonable room price!
16 November 2013
Rated 4.0 out of 5.0 by DeepElem1 Great location
San Francisco is a difficult city to navigate, so the easy access to restaurants on the Wharf, cable cars, F line and Ghiradeli Square are a huge plus. This is my second stay at this hotel and I would return again on my next visit. I arrived at my room to find my toilet seat broken, but patched together by previous guest. The staff had this fixed in less than 15 minutes of being notified. There was no coffee and tea available in lobby which is different from every other Holiday Inn Express I've stayed at. Breakfast is a fight to get to food and a table. This place seems to be a stopping off point for international tour groups who don't do their native countries proud with their manners. However, this is not the fault of the hotel. All in all a great experience and would recommend this hotel to anyone.
16 November 2013