Rated 3.8 out of 5 by 52
Rated 5.0 out of 5.0 by Raymond11111111 Great service, comfortable rooms
The staff in general are professional and friendly. The rooms are comfortable and clean. The rooms are quiet making it easy to get a good nights rest.
30 November 2013
Rated 5.0 out of 5.0 by GregD258 Good value.
Excellent value for what you get.
Youn lady at counter when I checked in was absolutely charming and made me feel very welcome.
27 November 2013
Rated 5.0 out of 5.0 by Greenie58 Delightful
What a cool facility. Neat atrium design. Only wish I had more time to stay there,
15 October 2013
Rated 1.0 out of 5.0 by schloed7 Total dump disguised with new facade on the outside
This is a "cut-up" conglomeration of buildings that they've put together poorly and call them a Holiday Inn. You've got to see it to believe it. Rooms are old, and remodeled with ultra-poor workmanship. Shame on you Holiday Inn as this property should be torn down and rebuilt as it had outlived it's value years ago.
14 October 2013
Rated 3.0 out of 5.0 by blind Overall fairly good but some problems
Customer service was excellent and upheld a Holiday Inn reputation. However, the problems with Room 119:
--The air conditioner unit was very loud.
--The hot/warm water in the sink had very weak pressure and was quite difficult to use.
--There was no clock in the room.
Thank you for the opportunity to give a review. I know you will use it to make things better.
24 September 2013
Rated 1.0 out of 5.0 by NotVeryHappy100 UnhappyPlatinumMember
First complaint is your lobby elevator needs maintenance because it is hot inside and wreaks of hydraulic fluid. I feel like I was asked to leave to property by the desk clerk last night because I was towing a small 5' long trailer behind my vehicle. He stated that I needed to unhook the unit from my vehicle and take two parking spaces. I told him I could not do that due to theft concerns of my companies property. I was taking up 3 spaces the way I originally parked. He stated that it was unacceptable and the only option was to unhook the machine from my vehicle. There were also 5-6 parking spots being occupied by construction debris from ongoing hotel improvements. There was room for me to park within that coned area and stay attached to my small trailer. He quickly shot that idea down and so I was kicked out of your San Jose Holiday Inn Express. My company has approx 110 people similar to myself that are traveling salesmen and tow small trailers. I try to stay exclusively at IHG hotels and have NEVER been spoken to or treated like I was last night. I realize this is not a reflection on your group of companies and is just the actions of one individual but I was so angry that I reported it to our travel agency and have also sent several emails to our corporate headquarters to let them know of the situation. When I spend over 100 nights a year on the road I have come to expect to be treated a little more fairly and courteously than I was last night. After I left I booked another room at a competing chain and was treated great despite not being a frequent guest. In the future if you have parking restrictions at your hotels it would be nice to know this prior to booking.
22 September 2013
Rated 1.0 out of 5.0 by Chick55 LOUD!
I stay at Holiday Inn's quite often because I know what I'm getting, a clean comfortable room. When I stay I'm usually there for business so I get in late and I leave early. Therefore I value the few hours of sleep I get! This night I got none, most of the night I was interrupted by doors closing, both the exterior and the interior room doors as well as a few other loud noises that I couldn't pin point what. I think this hotel was built with incredibly thin walls because I heard everything from the alarm clock upstairs at 330am to the TV in the room next to me at midnight. Needless to say I would never stay here again and I'm a little disappointed the Holiday inn name was on this. It reminded me of a cheap Motel.
21 September 2013
Rated 5.0 out of 5.0 by DenC Great Stay
Check in was quick and easy. I really liked the hotel policy of 'No party in rooms', as apparently there is a bar across the street and the hotel doesn't want to have parties brought over from there. I don't understand some of the negative reviews and our room was very clean and enjoyable. We have stayed in at Holiday Inn Expresses before and the complimentary breakfast was as good as the last one we stayed at. Great variety of food and beverages and staff was very attentive to keeping the room clean, stocked and fresh.
We would stay again. The only downside was the lack of fast food or a better choice of restaurants. We did find a Denny's just around the black and for being an older unit, we were well served and the food was good at a reasonable price.
The only thing we forgot was our membership number for us to receive our IHG point, but that's our fault.
16 September 2013