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Rated 4.6 out of 5 by 477 reviewers.
Rated 5.0 out of 5.0 by great staff and nice and clean place excellent,excellent, excellent, excellent, excellent, excellent July 2, 2015
Rated 5.0 out of 5.0 by Todo muy bien El unico problema fue que en las dos habitaciones frente a la nuestra, habia un grupo de jovenes de 16/18 años aprox que gritaban y corrian por los pasillos de noche. Intente mediar con uno de ellos y me respondio de muy mala manera. Gritaban mucho y hacian ruido hasta las 3am, June 30, 2015
Rated 5.0 out of 5.0 by Exceptional Stay Our stay at the Santa Clara location was exceptional. This is my first experience with HIE and I will no longer be using your competition. We checked in and had a leak in the rest room and were moved to a different room immediately. The hotel staff was excellent to deal with and even the hotel maids were very helpful. I will use HI from now on. June 30, 2015
Rated 5.0 out of 5.0 by Great Service This hotel had great service in all areas, including hotels cleanliness and breakfast area being well keep up with fresh food. June 29, 2015
Rated 4.0 out of 5.0 by Good room and breakfast but internet quality is unreliable As a Platinum IHG member who stayed at the location for 5 days, I found the room comfortable and the beds relaxing. Hot breakfast as a nice plus too. However, I found the internet quality to be disappointing, as it dropped at least every half hour and oftentimes I had to sign back in. This made it very hard to catch up on work and email. When I mentioned it to the front desk, they transferred my call to IT. IT said they would look into it and give me a call when it was a resolved, but they never called me back. As a Platinum member this lack of attention to my needs was unsettling. June 28, 2015
Rated 5.0 out of 5.0 by Great guest service This facility guest service is very good. Especially facility manager Michelle is great lady who assisted with an issue with billing. Thank you Michelle. June 26, 2015
Rated 5.0 out of 5.0 by Our favorite hotel in Santa Clara We love this place! Staff are always professional and friendly. The rooms are modern, clean, big and comfortable. We stay here whenever we are in the Bay Area. June 24, 2015
Rated 4.0 out of 5.0 by Awesome Service/Air Conditioning Service needed Claudia was a very accomdating, helpful, and attentive to detail. She was an amazing service personnel. However, though we did not report the air conditioning service needed to Claudia, we know had we done that she would have taken care of it. Unfortunately it was the middle of the night when we noticed and perhaps it has already been addressed! June 23, 2015
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