Rated 4.2 out of 5 by 30
Rated 5.0 out of 5.0 by hondo639 recent business visit
hotel is in great shape, clean modern facilities and rooms. Continental breakfast could use a little variety.
Staff is very friendly and helpful. I set down my coffee to put something in my car and returned to find paper and coffee gone, a little too helpful!
Did not recognize any value to being Rewards member. Room was on first floor near road. Morning truck traffic would have been a problem if I wanted to sleep in.
25 February 2014
Rated 4.0 out of 5.0 by TS12 Yet another business trip to the valley
the hotel is convenient, rooms recently re-furbished, new on site GYM with good equipment. Breakfast is the standard Holiday Inn service.
the only thing I would change is use glass / ceramics cups in the rooms and in the breakfast area. it would minimize waste and give a much better feeling for the customers.
12 February 2014
Rated 2.0 out of 5.0 by sorry123 noisy and smelly
Not sure which was worse - the paper thin walls or the pervasive smell of urine in the room. Make sure you don't make my mistake by prepaying - otherwise you will have no leverage to get a room reassignment.
16 December 2013
Rated 5.0 out of 5.0 by Didi47 Beautiful and Spotless
Loved this property. The rooms were beautifully appointed and the bathroom large and bright. Absolutely spotless!! The welcome gift package was a lovely touch and much appreciated.
The central location is great for getting around San Jose. We will surely stay here again.
If I have to list a con, we would have loved a pool but it really wasn't a big deal.
06 December 2013
Rated 2.0 out of 5.0 by witt7 rooms
There was mildew around the tub and the bed was very uncomfortable. We won't stay there again.
23 November 2013
Rated 4.0 out of 5.0 by EuropeanEmployee Recommended for a stay
Stayed there for 20 days and was definitely very content - what could be improved is the rooms' noise insulation towards the hallway, and the windows' heat and noise insulation towards the outside.
Thanks, I will come again,
04 November 2013
Rated 2.0 out of 5.0 by PhilandSweetie The Night Shift Manager ruined the Experience
As a 14 year Platinum Member - the IC chain is my hotel chain. I have stayed in hundreds of IC Hotels all over the world during the past 14 years and 99% of my stays with IC have been excellent.
Unfortunately for me and IC, this hotel experience was ruined by one person – the night shift manager. He did not answer the phone (because he is too busy watching TV), he offered no Platinum benefits (nor did he thank me for being a Platinum Member upon check-in), and he simply does not understand basic customer service (i.e. - help carry the luggage)
However, the hotel’s day shift staff was great!! They apologized for his poor performance and they offered PC Points for my inconvenience. Thanks – but next time I am in town (Nov 20-22) I will be staying at another IC hotel.
09 October 2013
Rated 5.0 out of 5.0 by czgt nice ben linens
bed sheets, high count, and wonderful . love the tv set up. and no connecting doors in any room
02 October 2013