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Rated 4.3 out of 5 by 205 reviewers.
Rated 5.0 out of 5.0 by Great Service The Staff go out of their way to accommodate guest and the property is very clean. 29 August 2014
Rated 5.0 out of 5.0 by This Hotel is a Bargain for Santa Cruz I've stayed here at this particular Holiday Inn Express before, but what made this time exceptional was my girlfriend had made a request for a room near to the morning breakfast buffet, cause she wanted to bring me breakfast in bed! Hey, sweet girl huh? But she didn't want to have to carry all the food and drink up 2 floors and all the way down a long hall before getting to the room. Turns out all the rooms were assigned already and we were suppose to get the second floor. Oh well, we'll deal with it. But later that morning before we left Reno, my GF gets a call from the hotel front desk, letting us know, he was able to rearrange some people and get us a real nice room almost right next to the buffet. That was so nice of him to do that for us! His name was Johnathan I think. Kudos to him for going the extra step to get us in a nice room near the buffet. He just as easily could have just left us where we were and not gone the extra effort. Great staff here! The parking here is nice because it all covered in an underground garage, so no dew all over the car windshield in the morning. Although underground parking garages remind me of shootouts with Jack Bauer on 24! The room is quite nice, and the bathrooms are remodeled it looks with redone showers and vanity. I like the lighting in the bathroom, it a better color shade my girlfriend says for putting on makeup. The wifi works well, good connection. I used the ethernet cable provided for a full speed connection. Room is all clean and no weird creepy crawly things running about. The breakfast buffet is better than most free breakfast buffets at most hotels I've stayed. There is even a pancake maker! Yes, my breakfast in bed was almost as hot and tasty as my after breakfast dessert was! :) .... The price here is a bargain and is decent for the Santa Cruz area and the freeway access in all direction is great with this location. I'll come here again! Pro tip: get a room on the first floor. They have big high ceilings and thicker so you hear no noise from above. Being near the front desk buffet area is a big blessing, counting how many trips we made to the front area for food or whatever of just coming and going. Get a room near the buffet! 29 August 2014
Rated 5.0 out of 5.0 by lovely hotel - clean and spacious Nice spacious rooms. Very clean public areas and guest rooms. WiFi signal was weak but adequate. 28 August 2014
Rated 5.0 out of 5.0 Very clean in Santa Cruz This is a very clean constantly maintained Property from the lobby to the guest rooms. The staff is attentive and there are plenty on hand. Rooms are large and comfy. Restaurants and downtown are a bit of a walk but easy. I stay here twice a year. It's perfect. 25 August 2014
Rated 4.0 out of 5.0 by Bit noisy, but not bad We were surprised by noise from other guests in the hall and then the pool area was very noisy by one family. A young girl was very loud. Otherwise, not a bad place to stay and fairly close to the highways and pier/beach area. Staff was helpful when we needed anything. Santa Cruz Diner is the best! 21 August 2014
Rated 5.0 out of 5.0 by Good Value in Santa Cruz The property is well-maintained and conveniently located. It has a fitness room and breakfast. Although the hotel is on a busy street, we had no noise issues. Would definitely stay here again. 21 August 2014
Rated 4.0 out of 5.0 by Good room I had a short stay at this hotel while completing the Big Sur. We arrived in late evening, check in was efficient but disappointed that my IHG level was not acknowledged and that I had difficulty getting a parking space. Room was good enough, had a good night's sleep but breakfast was disappointing and I expected better. 20 August 2014
Rated 1.0 out of 5.0 by Beds uncomfortable The beds were extremely uncomfortable. I even tried putting two of the comforters under the sheets to make it softer. There was no give to the mattress at all. Our room was right by the stairs and children were running up and down making noise all day and night. We also had the swimming pool noise as well. The air conditioner was either freezing or burning up. It was not a pleasant stay at all. 19 August 2014
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