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Rated 4.3 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Third Floor Was Quiet! I would recommend the third floor. Much quieter than other floors. No kids running or jumping above you. We had pool view ( really the only good view available ) Housekeeping was great and they kept our room clean. Rooms were nice and pillows are also great. I would like more bath towels available. We always ask for extras at check in. 03 July 2014
Rated 1.0 out of 5.0 by There are probably better places in town. In my reservation, I specifically requested a room near my friend. I reminded the clerk of this when I checked in. He assured me that we would be near each other, although not connecting. My room was 308, hers was 200 - not even on the same floor. We stayed two nights, and housekeeping did not come to either of the rooms during our stay. We arrived at breakfast 40 minutes before breakfast was scheduled to end, and half the items were gone, and never replenished. Walking near this hotel feels rather unsafe, as there are lots of vagrants on the streets here. The pool is very small, and the towels provided are just a few inches larger than a hand towel. The beds were comfortable, and the curtains blocked the light well, but that's about all this hotel has in its favor. Sorry. We were on a 15-day road trip, and stayed in five different hotels in five different California towns. This one was the worst. 01 July 2014
Rated 5.0 out of 5.0 by Great staff and great hotel Front desk staff amazing, clean hotel, comfortable bed and nice sleep. 01 July 2014
Rated 5.0 out of 5.0 by Very nice A bit pricy, but very nice. The rooms were huge and comfortable. Nice breakfast to start your day. The front desk staff was very welcoming. A nice thing after a very long day on the road. 29 June 2014
Rated 5.0 out of 5.0 by Would stay here again. For an impromptu stay, it was overall great, from the reception to breakfast the next morning. Staff were all friendly and helpful. 29 June 2014
Rated 5.0 out of 5.0 by Great hotel - Clean and wonderful Staff This is our second year staying at this hotel. Both times we have had wonderful experiences. We did have a problem with the room we booked but the problem was with the customer service person that helped me on the reservation line. The hotel staff went well out of their way to set this right. This hotel is clean, clean, clean! All areas are well taken care of and are kept up nicely. The breakfast is wicked awesome and has so many choices. The food is tasty and the staff is helpful and cleaned up continuously. I can't say enough good things about the staff here. If you are looking for a comfortable place to stay, this is the place! 22 June 2014
Rated 5.0 out of 5.0 by Professional staff I found my stay in June 2014 to exceed expectations from previous stays. Ease of booking a room, assistance in doing so, and the professionalism of the staff overall showed a definite upgrade. 19 June 2014
Rated 5.0 out of 5.0 by Outstanding staff!!! We have enjoyed staying at Holiday Inn Express Hotels for many years and have always had a positive experience, but the staff that was on duty during our most recent stay in Santa Cruz was superb. They were good-natured, knowledgeable, efficient, courteous, and best of all, humorous which was their special gift to us. Katrina is an outstanding young woman who seemed to grasp every nuance of what it means to run a customer centered business. It was a long weekend for all of us, including our beloved grad, but our stay with you was relaxing and an all together an enjoyable event in its own right. 18 June 2014
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