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Rated 4.3 out of 5 by 238 reviewers.
Rated 4.0 out of 5.0 by Great gateway location We used this location as our home base for exploring northern California coast. It's a predictable comfort that we can expect and the service was good. The staff was not as attentive as some of the other locations but still friendly and helpful. Our beds were not as firm as we would like but the room was spotless. They accommodated us for early check in and that was just wonderful. 21 November 2014
Rated 5.0 out of 5.0 by Hotel needs a sign on the street The driveway turning into the hotel parking lot is sharp and there is no sign to indicate there is a hotel there at all. Because of this it is easy to pass the hotel and my family did twice before they worked out how to make the turn. I thoroughly enjoyed my stay at the Holiday Inn Express and I will be making another reservation when I return to Santa Cruz in the Spring. The service was very good in every respect. 18 November 2014
Rated 5.0 out of 5.0 by great service My go too hotel in santa cruz. Joel and his staff are great. 12 November 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Santa Cruz The staff and management handled our young travel baseball team without a problem. We had a great time and will be back again next year. 12 November 2014
Rated 5.0 out of 5.0 by Excellent customer service and comfy bed :) As I walked in the hotel, i was greeted by a friendly lady. I noticed I was IHG member of the day. She was so happy as I was. She gave me a cookie, water, and snack. I was able to upgrade my room. This was a wonderful feeling. It made my day. I love this place. I will be back. 08 November 2014
Rated 4.0 out of 5.0 by Great room Staff was very friendly and helpful. Parking is secure and easy access. Rooms are very good and comfortable. 06 November 2014
Rated 5.0 out of 5.0 by Great Stay in Santa Cruz Hotel was not only clean but all amenities were updated and impressive! Staff was very friendly and professional! Our room was clean, beds were comfy as well! 30 October 2014
Rated 5.0 out of 5.0 by Great Place I found the check in process and staff very smooth and very accommodating. The public areas were extremely clean. Our room was clean, comfortable and well appointed. The only draw back is the lack large signage..you will miss it if you are not really looking for it.. Other then that, I highly recommend this property. 23 October 2014
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