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Rated 4.2 out of 5 by 491 reviewers.
Rated 3.0 out of 5.0 by great staff, tiny room shuttle to airport was fast and efficient. room was very tiny. staff was great. more road noise than would have liked. November 19, 2015
Rated 4.0 out of 5.0 by My stay in Saugus I have really able to relax for the two days I stayed in Saugus prior to my flight back home. I recommend this property to people who are on transit or looking for a quite place to relax November 18, 2015
Rated 5.0 out of 5.0 by Bang for the buck Courteous attentive staff, property and room were as expected. Window H/C unit subject to the typical highs and lows, temp and noise-wise..but nothing out of the ordinary. Would definitely stay again November 17, 2015
Rated 5.0 out of 5.0 by Everything you need! Pleasant stay, clean hotel, excellent value, amazing breakfast and outstanding customer service. Shuttle always waiting to meet your airport needs. What more can you ask for? I will definitely stay again. Thumbs way up!!! November 14, 2015
Rated 5.0 out of 5.0 by HIE Saugus NY Excellent bed and bedding. Quick check-in and check-out. Free breakfast was good - would just like to see a little more offered. The only issue is getting to the hotel because of the divided highways in BOSTON...not the hotels fault but a pain! November 14, 2015
Rated 5.0 out of 5.0 by Very convenient stay My wife and I were greeted warmly (as is usual in any Holiday Inn Express facility. Quality of breakfast was great. We used the shuttle to and from the airport and it arrived on time both times. October 27, 2015
Rated 1.0 out of 5.0 by Just Don't Stay Here...!!! This place was expensive for a Holiday Inn Express and is in a poor part of town. The hotel itself is in desperate need of refurbishment on the inside and outside. The rooms smelt musty and damp with a smell of cigarette smoke everywhere.. We arrived at 11:55pm and it took 15mins before the night receptionist acknowledged us as he was on the radio to an employee who was on shuttle pick up. Whilst checking in we did not have his attention and he was constantly picking up the phone to take calls or on the radio to his colleague. When he did speak to us he was abrupt, rude, and aggressive in his manner, and certainly no apology for keeping us waiting. Do not stay here...!!! October 17, 2015
  • 2015-11-23 T14:11:30.265-06:00
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