Rated 4.0 out of 5 by 176
Rated 5.0 out of 5.0 by Clochette Great hotel
good location. Friendly and attentive staff. Very clean. The pool was great for our kids. Excellent experience overall.
21 July 2014
Rated 5.0 out of 5.0 by Ms J Great location; comfortable stay
I enjoy staying at the Holiday Inn Express in Saugus, MA each time I work in the area. I am warmly greeted by the staff and usually get a room on an upper level which is my preference. The halls are quiet and the bed is comfortable. Parking is convenient. There is even enclosed parking available during winter months.
I do look forward to BET being added to TV channel selections.
21 July 2014
Rated 5.0 out of 5.0 by Grant65 Great Customer Service
The front desk staff at this property was first rate! If you need an extra pillow, they are right there. Directions to Boston - no problem. Need a ride to Logan airport? They will take you via their shuttle service. Sergio and Ludwing were outstanding! Thanks to them for always smiling and taking care of anything. They went the extra mile to make sure our stay was just right. They corrected minor issues with our room right away and were able to provide a firm pillow when those squishy pillows wouldn't do! (Hotels, please go back to regular foam pillows! These down impersonators squish around the bed or wrap around your face so you can't breathe!) The breakfast was hot and one of the best freebies I've encountered. They usually had scrambled eggs or these cheesy omelets and a choice between regular and turkey sausage patties. All of the items we sampled were fresh unlike some other hotels' continental fare. Unfortunately, the hallways are not air conditioned and the pool was not conveniently located - it was outdoor next to a noisy highway (although you can't hear much in the room.). But hey, you don't come to Boston to spend the day at the pool, so it serves its purpose for the summer months. Also, be aware of the traffic flow on Highway 1 as it does not allow left turns to keep the traffic flowing, and boy, does it! These issues were minor compared to the great service received! I would stay there again.
19 July 2014
Rated 3.0 out of 5.0 by Rivanna too far from airport
The hotel is NOT "10 minutes from Logan Airport" -- depending on time of day it can be as much as 30 to 60 minutes. Beware!
17 July 2014
Rated 5.0 out of 5.0 by Chosun1 Great place to park and fly
Stayed here twice in three weeks, flying out of Logan and returning. Excellent rate for two nights plus three weeks of parking. Excellent shuttle service. Excellent front desk staff. Breakfast was very good, but could have had more fresh fruit. Close to a variety of restaurants, especially the delicious Angela's Coal Fired Pizza. Will definitely stay here again when flying out of Boston.
16 July 2014
Rated 3.0 out of 5.0 by Visitor from NZ Tips for a Best Stay
My tips for a better/best stay here:
(1) Request a room facing away from the highway (we were happy we did so)
(2) When the operator tells you on the phone that the shuttle will be there in15-20 minutes don't believe him/her. The first pickup was 24 minutes and the second pickup was at least 30 minutes.
(3) If you need fast and reliable WiFi, don't stay here. If you are already booked, best WiFi is in the common area downstairs, but usually noisy with TV, other guests, etc.
15 July 2014
Rated 5.0 out of 5.0 by Tut Nut Very Comfortable Room with Great Staff
The cleanliness of the property combined with the friendliness of the entire staff Made our stay memorable.
14 July 2014
Rated 4.0 out of 5.0 by CUGWA A decent stay
Not sure if this kind of review helps or hurts the hotel. But my stay was about par for the course for a Holiday Inn Express. Nothing outstanding, but nothing bad either. All in all average, but that is not bad in my book. I'll stay here again, and would recommend the hotel to others.
13 July 2014