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Rated 4.2 out of 5 by 289 reviewers.
Rated 4.0 out of 5.0 by It was good Decent and clean, felt higher end then i expected. good sleep. cant ask of much more 21 December 2014
Rated 4.0 out of 5.0 by Saugus HIE The service was very good, staff attentive and needs addressed - got my wake up call right on time. Fitness equipment needs to be replaced and the 3rd floor rooms can use some updating, but was clean and bed was very comfortable. Thank you for having sugar free syrup for pancakes - on behalf of all the diabetic guests out there. 21 December 2014
Rated 5.0 out of 5.0 by Great Service, Comfortable Room I stay at this property every year when I come to Boston on business. Friendly staff, clean room, free airport shuttle. 20 December 2014
Rated 5.0 out of 5.0 by Park, stay, fly-enjoy! An overnight stay at the Holiday Inn Express before or after an overseas flight is a perfect way to eliminate stress. It is a great value- it solves the problem of parking the car for an extended time and courtesy van service delivers you and picks you up from the airport. Rooms are clean and comfortable. A complimentary breakfast is convenient and eliminates the need to leave the hotel. Staff have always been pleasant and positive. A stay at Holiday Inn Express Saugus is always part of our overseas vacation plans. 20 December 2014
Rated 5.0 out of 5.0 by Awesome Employees This is my second home. I spend at least one night a week here and am always greeted by my first name and with a smile. The breakfast here is the best of any of the HIE I go to through out the country. The airport shuttle is the best and use it all the time. The rooms are good but the employees are what keeps me coming back!!!!!!! 19 December 2014
Rated 5.0 out of 5.0 by Nice stay Enjoyed the stay. Relaxed and slept well. Everything was quiet and it seemed like there was hardly anyone around. Able to eat breakfast quietly with in great room. Nice to feel like we had the place to ourselves. 18 December 2014
Rated 4.0 out of 5.0 by Harbor Good room, area around the hotel is not attractive 17 December 2014
Rated 4.0 out of 5.0 by Clean cozy room with amenities. Enjoyed the king size bed with pillow choices, nice sitting chair, toiletries and nice that they had free coffee in room tho I did not use. The breakfast was hot and had a nice selection and nice dining room. Must voice my annoyance with shuttle van driver. Was told to wait outside airline terminal near courtesy bus sign. Waited outside in cold for driver. Several other shuttle buses stopped for people. Finally I was only person standing there at about 1130pm under courtesy bus sign. I noticed a white van pull up to charter bus sign and sit there with engine running for about 4 min. It was too far for me to see the identification signage on the sign of the van. Then the driver got out and walked inside the terminal. I decided to walk up and check the van and saw that the van said Holiday Inn express on its side. When the driver returned, I asked him: "Didn't you see me standing there????? I was told to wait at the courtesy bus sign." It did not appear that he fully understood English. He responded that late at night when it is not busy, they just don't drive all the way down. I felt that this was not good customer service. Otherwise I enjoyed my stay at the hotel. It was nice to see one of the managers (looking professional) walk through the dining room in the morning and greet the patrons. He even appeared to know some of his recurrent customers by name. Good customer service on his part. 14 December 2014
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