Rated 4.1 out of 5 by 94
Rated 4.0 out of 5.0 by Mak2011 Frequent Guest
I have stayed at this hotel several times and am usually quite pleased with the staff. However, during this stay, I contested the rate I was charged as I was made aware that the person staying in the room next to me was charged significantly less for her room. Upon questioning this with the two women at the front desk at check-out, they both insisted that there was absolutely nothing the hotel could do to rectify the situation, and asked the Manager to come speak with me. Thankfully, the Manager was very pleasant, asked very little of me, and proceeded with a rate adjustment for both nights. My suggestion - if there are any issues with your stay, speak to the Manager. My suggestion to the hotel management - ensure the front desk staff are aware of what can be done to appease hotel guests.
03 July 2014
Rated 5.0 out of 5.0 by Galaxy455 COMFORTABLE STAY
I enjoyed my stay at the Holiday Inn Express this year again. I came down from Ottawa to meet with friends and attend Pride Week activities. The room was very clean, comfortable bed to sleep in. I've got to find pillows like the ones in the room! I had a two queen bed, non-smoker room, and was happy with the space and comfort. The location is ideal for us. Close to Scarborough town center shopping, close to the highway, and accessibility to restaurant Keg close by. This is my second stay here in two years, so happy overall. The only observations I have is the noise of the air conditioning, but this was not a problem for me because I sleep with ear plugs on, reason for me to sleep close to the window. The free breakfast was OK, average selection.
02 July 2014
Rated 2.0 out of 5.0 by Joselbg not the best holidayinn i stayed at
this hotel is pretty but has a lot of room for improvement specially in maintenance and staff
27 June 2014
Rated 4.0 out of 5.0 by stiver handy to Hwy 401, but beware noise and poor curtains
everything else about the hotel is spot-on for a Holiday Inn Express, but the curtains do not keep out the light and because the highway is so close by, the traffic noise is noticeable.
27 June 2014
Rated 4.0 out of 5.0 by missella Recent Visit//Excellent Customer Service
I would like to thank all staff and customer service agents for addressing all my issues from my previous review. The last few times I have visited all my needs were met and I did not have any issues. The staff and front desk manager was very courteous and accommodating to meet all of our needs during our stay.
I am pleased to say that we will return in the future and would not hesitate to recommend this property to my clients.
25 June 2014
Rated 4.0 out of 5.0 by Invictus#1 excellent front desk
There was a problem with my reservation but the front desk clerk (Angela & Peter) found some ways to minimize the inconvenience. The personal touch extended by Angela & Peter made the problem an experience in excellent customer service. I appreciate the effort. Thank you.
Furniture in 245 needs replacement. shows wear & tear.
Remove that bulky TV.
Towels are already old; edges are fraying.
Breakfast items need variety. I can only eat same stuff 2 mornings in a row. On a third day, it is unacceptable.
Carpet needs serious steam vacuum. It is really dusty & smelly.
Entrance needs serious cleaning.
22 June 2014
Rated 4.0 out of 5.0 by Beewillikerrs Good Quality Business Hotel
Stayed 2 nights. Staff is courteous and efficient. Room was clean and well maintained, and the property is well kept, and close to restaurants, gas, other commercial amenities.
Breakfast was slightly above 'continental', but food quality was only average.
Poor selection of TV channels for a Toronto hotel.
22 June 2014
Rated 3.0 out of 5.0 by CKandA Good overall experience
- My stay at Holiday Inn at the Toronto-East Scarborough location was overall a good experience. The room was clean and my family enjoyed our stay.
- I would only suggest putting a fridge and microwave in the guest rooms.
20 June 2014