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Rated 4.1 out of 5 by 368 reviewers.
Rated 2.0 out of 5.0 by 仍需較大改善 該酒店位置還算交通方便,大堂燈光比較昏暗。 房間陳設太舊,一陣臭味。廁所燈光還是壞的。 總體衛生不怎麼乾淨。 02 December 2013
Rated 4.0 out of 5.0 by Room Cleanliness need improved Overall , it is a good hotel; budget but room Cleanliness need improved 29 November 2013
Rated 5.0 out of 5.0 by Friendly service Staff are very friendly and flexible. Good size room with comfortable bed. 28 November 2013
Rated 5.0 out of 5.0 by 服务算不错的一家智选假日酒店 酒店地点位置不错,离地铁站不算远,公交车到罗湖口岸很方便,前台服务人员很热情。早餐虽然简单也属于智选里面相对比较好的,可能装修时间比较长,酒店设施有点老,最近好像涨价了,价格有点偏贵。 25 November 2013
Rated 5.0 out of 5.0 温馨 由于每次喜欢住1820,虽然不是都刚好有房间,但是总能帮我安排比较安静的房间,环境一如既往的干净,前台的工作人员总会热情的招呼,并且有的还记得我,很温暖。 24 November 2013
Rated 3.0 out of 5.0 good service very good service housekeeping and very poilet, but the breakfast is not good,if your hotel can add some variable food in the buffet will be better,such as ham,bacon and yogurt. 23 November 2013
Rated 5.0 out of 5.0 by Good as usual.. Everything is good and improving.. Will stay here again. 22 November 2013
Rated 4.0 out of 5.0 by Lobby carpet very bad smelling We checked in at the hotel and all we can say is , at least we are able to experience relaxation. But the only cons to that hotel is the smelly carpet along the lobby. Try to change or better remove the carpet for your guest convenience, otherwise the guest will not have a pleasant experience staying over for days. 18 November 2013
Rated 4.0 out of 5.0 by Receptionist great service good amenity and manner to guest and answer my lots of questions patiently and politely. 18 November 2013
Rated 5.0 out of 5.0 by 很舒服的酒店 很舒服的酒店,离万象城很近,走路十分钟就到了。比较多国外的客人入住,提供免费的自助早餐,早餐品种不多,但是很合胃口,很干净卫生。 13 November 2013
Rated 4.0 out of 5.0 by 整体符合定位,位置不较好。 位置较好,周边方便。早餐差了点,没什么选择。隔音不太好,有时可以听到隔壁的声音。服务人员可以再热情点,觉得有一二个比较死板脸。 13 November 2013
Rated 1.0 out of 5.0 by disappointed Very dirty towels,smelly toilet ,poor sound proof of walls ,carpet in the room was dirty and wet. very disappointed with holiday inn branded facility has this poor quality of sanitary.just outside the door of lobby a hocker was standing and soliciting customers of the hotel.very annoying and embarrassing. hotel staff saw it and dud nothing...... 05 November 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Luohu I have stayed at this hotel many times in the last 4 years. Great location near subway station, KK Mall and MXIC. There are plenty of restaurants and coffee around. The staff are friendly. The breakfast selection and quality is not as good as before. 05 November 2013
Rated 4.0 out of 5.0 satisfied trip in shenzhen I have been living in this hotel for several times in this year. Rooms in smoking floors are really dirty comparing to the ones in non-smoking floors, especially the carpet. The tiny fridge found in 15th floor this time is very nice and considerate! Hope to get rooms more clean in the future. 05 November 2013
Rated 3.0 out of 5.0 Comfortable bed and PELLOW FEEL EASED when arrived and network is convenient. 03 November 2013
Rated 5.0 out of 5.0 by 唯一的遗憾是早餐差了点 环境不错,也很整洁,客房服务彬彬有礼,印象还可以。不过就是早餐品种也太少了点,基本没什么选择余地,北京东直门相比之下好多了,算是有点遗憾吧! 01 November 2013
Rated 5.0 out of 5.0 性价比挺高 在假日酒店集团里,Express选经济型的,房间设施较为简单,也没有mini吧,但是很干净也很舒适,尤其是大床和枕头,跟其他假日酒店一样,都很柔软。隔音效果稍微差了一点点。早餐人很多。性价比还是挺高的。 31 October 2013
Rated 5.0 out of 5.0 by Great Value The "Express" model is excellent value for money, but the Shenzhen hotel is the best of the lot, including breakfast with fresh-ground coffee. Consistently good. 21 October 2013
Rated 4.0 out of 5.0 by Clean, good value for short stay Perfect for a short stay, clean non smoking room, and good value for the money if looking for a western brand hotel. would stay again. 21 October 2013
Rated 2.0 out of 5.0 by 性价比一般的酒店 房间空间较小,而且床贴着墙,给人不舒服的感觉。另外房间的网络使用不了,打了多次电话,等了好久才有服务员来处理。而且要打多次电话催促。 19 October 2013
Rated 5.0 out of 5.0 by Progress has been made since last stay. I would rate is as one of the Best HIex in region Since my las stay, 6 months ago, then the problem I found was breakfast foods were often cold, Now changes have been made and much appreciated breakast is now well presented and what should be hot is hot. Room was this time without fridge, I queried to the reception, 5 mins later fridge was in my room. Cleaning staff on my floor have as always excelled. Pity that other HiEx in China and Hong Kong do not visit this gem, as learn lessons!!! 17 October 2013
Rated 4.0 out of 5.0 by 挺满意的~ 早餐挺好的,起来很晚去还有热的早点~ 门口还有小肥羊麦叔叔,吃东西很方便,如果离地铁再近点就好啦~~~ 14 October 2013
Rated 2.0 out of 5.0 by WIFI网络很差,墙面有发霉的地方 网络经常断线或无法通讯。 屋顶的墙角有发霉的地方。 没有冰箱。 早餐样式极少,都将味道较差。 整体来说,服务还是比较好的,硬件设施对于信价比而言偏贵。 13 October 2013
Rated 5.0 out of 5.0 by Consistently Good Everything is fine during the trip. Service, facilities, cleanliness and atmosphere are well maintain. I will stay in this hotel again. Keep it up. 12 October 2013
Rated 4.0 out of 5.0 by Comfortable bed and free breakfast i like the free breakfast and the bed~ but the location of this hotel is a bit far from the main shopping area, so we always need to take taxi for travel. 09 October 2013
Rated 4.0 out of 5.0 by good 5号checkout的前台人员明显比8号checkout的前台更nice,8号中午前台人员连单子都木有打~ 这里的早饭挺好的,每次去得比较晚,东西还是热的,不会只剩残羹冷炙~ 位置离地铁站有点距离,带行李的话略为不方便~ 09 October 2013
Rated 5.0 out of 5.0 by Overall pretty good The hotel's location is better. No concierge service, luggage need their own transportation, concierge services without feeling a little uncomfortable. But the hotel facilities is still relatively good. Bed very comfortable. 05 October 2013
Rated 4.0 out of 5.0 by Clean, comfortable and quiet place for short stays Stayed at this location a few times over the past couple of years. Always found the rooms to be clean and comfortable with quality mattresses and pillows. Although it's a bit inconvenient for public transportation, it is located on a quiet side street and it has never been difficult to find a taxi or even walk the15 to 20 minutes to the nearest Metro station at the nearby KK Mall. The only criticisms I would have are regarding the breakfast and internet: As for the breakfast, the variety of options is sorely lacking as others have mentioned. It's rather surprising actually that this continues to be an issue. Also a problem would be the internet connection. It's typically unstable with frequent disconnections and very slow. Sometimes will take 3 or 4 attempts to get a single website homepage to finish loading. Makes it difficult to accomplish any meaningful work while in the room. If both the breakfast options and internet connectivity could be improved it would much appreciated. 03 October 2013
Rated 1.0 out of 5.0 by Bad Housekeeping policy I hang the DO NOT DISTURB sign outside the door and the Housekeeping staff acknowledged my instruction not to be disturbed. A note was slipped under my door to call for Housekeeping services should I require, otherwise Housekeeping services will only be available from next morning. Around 3pm, a staff from Front Desk called my room, waking me up from my sleep to ask me whether I want to clean my room. I complained to the Duty Manager, Andy about why I am paying the hotel to sleep and rest well and yet I cannot get my expected rest ? The Duty Manager said it is their hotel policy to call the room to check each day. I find it utter nonsense ! I am a paying customer paying good money to your hotel to sleep, and I want to sleep only, I don't care what is your stupid hotel policy. By the way, I am a Royal Ambassador Platinum member for the past 10 years, and this is the first time I come across a Holiday Inn Express saying they have no room services from the afternoon till next morning. It is printed on the card you slipped under my room door. In my previous stay at this hotel, I was also not satisfied with the services of the Front Office Manager, Helen too. She is too rigid and inflexible person to deal with. All in all, my rating for overall experience with this hotel is VERY POOR. It is not in line with IHG's slogan of Great Hotels Guests Love. I cannot sleep in peace even when I am paying to sleep at this hotel ! 03 October 2013
Rated 4.0 out of 5.0 地點尚可,酒店新 酒店環境新及整潔, 地點尚可,可步行到東門購物約15-20mins~服務員有禮並提供適當協助,整體大致滿意!! 02 October 2013
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