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Rated 4.1 out of 5 by 194 reviewers.
Rated 3.0 out of 5.0 by staffs are kind The locatin is good and very close to Luohu Statin. Staffs at the frnt desk were very kind. 01 August 2013
Rated 5.0 out of 5.0 by clean and comfortable room The guest room is very clean and comfortable. The staff is very friendly and provides good service. 27 July 2013
Rated 4.0 out of 5.0 by Mostly good The room was good and for an inner city hotel quiet and up to the usual HIX standard. The front of house staff were generally helpful and pleasant but the level of English of the the breakfast room staff was very weak. The breakfast choices were poor and I believe need to be reviewed. I have stayed here before and the breakfast choices are still not satisfying. As this is the main meal of the day available in the hotel it is important they get this right. 26 July 2013
Rated 4.0 out of 5.0 by Always good This reasonably priced alternative to staying in Hong Kong is worth looking at. Staff improving. Rooms always clean & comfortable. Could use a couple extra English TV Stations. Lots of restaurants in area & a couple of fruit stands within a 5 minute walk. About a 10 minute, 20 RMB Taxi ride to Border crossing. 13 July 2013
Rated 4.0 out of 5.0 by Improvement suggestion 1. Water collecting at the rear of the wash basin due to the slope of the wash basin. 2. Refined sugar needed for coffee and tea instead of the coarse sugar which does not dissolve well in the hot beverages. 3. Room carpets need to be better maintained - too much dust and stains 10 July 2013
Rated 3.0 out of 5.0 by Good service but improvements needed on lunch/ dinner offerings Choices are very limited (same menu for lunch and dinner) but what the 2 most obvious improvements needed includes 1) food takes too long to be served. When I visited on the 1st, 2nd and 4th time, I had to wait 30 mins for a chicken set, spaghetti, etc. I was told the sandwich set will take that long as well. This is unacceptable when there is practically no other customers. 2) food are "not available". there is probably around 10+ options on the menus but on my 3rd visit, practically half are not available! This is inconvenient when I need a really quick dinner at the hotel and do not want to walk out for meals. I notice very few patrons to the restaurant during lunch/ dinner times but with the lack of options and long time taken to serve a simple sandwich or spaghetti meal, does the restaurant staff expects visitors to even return for the next dinner? I stayed 5 nights (Jun-28-30, Jul4-5) and had dinners for the first 4 days. On the last evening, I decided its better to go out to the nearby Macdonald's where there are faster and better options. I suggest the hotel management can consider leasing out the restaurant to interested parties to provide better lunch/ dinner services. Honestly, by current standards, I hope the hotel is aware why there is practically no lunch/ dinner patrons. (at least during my stay) 07 July 2013
Rated 2.0 out of 5.0 by Not feeling good hotel Quite small room,,breakfast not good,,,,bathroom is not so arranged. 02 July 2013
Rated 2.0 out of 5.0 by Poor bathroom amenities and wifi reception Better bathroom amenities should be provided. Wifi signal and reception are weak, difficult to get connected but easily dropped out. 28 June 2013
Rated 5.0 out of 5.0 by Very clean and comfortable Very clean room, comfortable bed, good breakfast. Definitely stay again. 27 June 2013
Rated 4.0 out of 5.0 by Good but can be better. Overall the experience is good and comparable to other Express hotels. Iron in laundry room needs to be repaired. Cleanliness of cutlery and plates have to be more stingently controlled - i.e. dirty chopsticks, dried food etc stuck on to glasses and plates. 26 June 2013
Rated 5.0 out of 5.0 by 各种满意,一点不足。 智选假日是来深圳的出差的首选住宿,性价比超高,位置便利,服务专业,客房舒适,只有一点不足是网络特别慢,希望可以改善。 25 June 2013
Rated 2.0 out of 5.0 by location and Room room is too smal, no swimming pool, location is not good. 21 June 2013
Rated 4.0 out of 5.0 by 整体可以 但是服务有待提高 6月6日从北京飞深圳去办事,由于飞机时间较晚所以要接近晚上11点才能到深圳,我一路打洲际客服电话,得到的答案都是没有客房,但是我直接打这家酒店前台说是有客房的!不知道是不是信息有点不一致啊。由于我到的时间较晚酒店前台说无法帮我预留到那个时间,提供信用卡担保也不行!而且前台的女孩在电话里也不够尊重客人,说不能信用卡担保后居然直接挂电话!怎么也该说一句“请问您还有什么需求”这样的话吧,弄的我都有点措手不及。最后我到了酒店再次询问前台(这次换男的了)一开始说没有客房,我说打电话里说有的啊,然后才说有一间可以入住。 其实酒店整体还是不错的,位置、整洁程度、价位都算可以,只是希望酒店自身和洲际客服的信息能保持一致,前台的态度能再好一点,有空房信息能及时提供就更好了。一个好的酒店集团一定是能在细节上做的够好,希望洲际能越来越好。 17 June 2013
Rated 4.0 out of 5.0 by the place is not easy to find Had a hard time to find the hotel, the cab driver didn't know where the hotel is, took me a long time to find it. 15 June 2013
Rated 5.0 out of 5.0 by 物超所值,无以伦比 一直是最具性价比之选,会做为长期的选择。一直是最具性价比之选,会做为长期的选择。一直是最具性价比之选,会做为长期的选择。一直是最具性价比之选,会做为长期的选择。一直是最具性价比之选,会做为长期的选择。一直是最具性价比之选,会做为长期的选择。一直是最具性价比之选,会做为长期的选择。 05 June 2013
Rated 5.0 out of 5.0 by 舒适体验,物超所值 一直是最具性价比之选,会做为长期的选择。一直是最具性价比之选,会做为长期的选择。一直是最具性价比之选,会做为长期的选择。 05 June 2013
Rated 4.0 out of 5.0 by Will Stay Again This is my 3rd stay at this location this year, average 3 nights per stay. The location is a bit off site but not too bad. Rooms are not as big as the US brand but good enough. I like the lighting, pillows, free bottle water, free & stable Internet access, enough English TV channels including CNN, BBC, MTV, and HBO. Comfortable desk and lighting for work. Bed is also good for sleep. Hot water and water pressure is a big PLUS. The free breakfast is a bit boring, same stuff everyday. I wish there is more variety because after Day 1, I don't want the same thing for Day 2, and Day 3. Quality is good and it is free (I shouldn't complain). If the breakfast is more tasteful, I could eat everyday. So there are two ways for improvement. Easy to find a Taxi (park at front door), 2 km from the train station to Guangzhou, 1 hr to Hong Kong Airport, and also 10 min walk to Subway are good for traveling. I will be back again, but not for the breakfast. 30 May 2013
Rated 4.0 out of 5.0 by 闹中取静,地段良好,打车方便,服务良好,性价比尚可 闹中取静,地段良好,周边可选餐馆众多,打车方便,服务良好,性价比尚可,早餐有些过于简单,是入住过的智选假日酒店中较差的一家。 27 May 2013
Rated 4.0 out of 5.0 by Best Location & Service I have stayed in this property numerous times and cannot find another brand/property with equivalent comfort and service within similar price range. The staff give strong recognition to Priority Club members and their individual preferences - I would not hesitate to recommend this property to anyone visiting Shenzhen for business or pleasure. 24 May 2013
Rated 5.0 out of 5.0 by Nice of good inn One of good Holiday Inn Express in China. This hotel got me more then of other band, it not included Intercontinental Hotel. In Shenzhen, China, I stay only Holiday Inn Express and Intercontinental hotel. This two hotel is able to show the standard and best of IHG. 24 May 2013
Rated 4.0 out of 5.0 by Comfortable and good service. Comfortable and good service. however ,do not refill dringk water supply every day. 22 May 2013
Rated 4.0 out of 5.0 by The location and servise are good, the breakfast need improve. The location and servise are good, the breakfast need improve. 15 May 2013
Rated 5.0 out of 5.0 by comfortable bed and clean room It's my first choice in Shenzhen. The room is clean and comfortable. High efficiency staff service. Recommend 10 May 2013
Rated 5.0 out of 5.0 by Relaxing Night Not my first time staying in this hotel. Comfortable and relaxing are the words I will use to express my feeling. Keep the good job. 09 May 2013
Rated 4.0 out of 5.0 地理位置好 因为是洲际的会员,假日酒店就是首选,经常往返香港, 罗湖假日确实方便。 服务还行,周边设施比较齐全,推荐朋友如果在罗湖附近,可以尝试下 09 May 2013
Rated 5.0 out of 5.0 by great service and great vavlue! I like to share my Holiday Inn Express stay experience with other guests. I think this hotel has great service and great vavlue! You will enjoy the good breakfast and comfortable bed. The location is great! 04 May 2013
Rated 3.0 out of 5.0 by Just OK A good overall experience. Breakfast and room are the best but Poor staff service. 01 May 2013
Rated 1.0 out of 5.0 by Stay Bad experience, gave me a smaller room than usual. 01 May 2013
Rated 4.0 out of 5.0 by 总体很棒 前台很礼貌地问候了优悦会会员!早餐、淋浴、睡眠舒服度、电视节目都很满意。 深圳站和罗湖口岸过来不远,但貌似出租车绕了很久还是没找到桂园北路,甚至绕到铁路对面的人民公园路。 25 April 2013
Rated 3.0 out of 5.0 by Disappointed I have stayed at this property many times but may re-consider for the future. While there are a couple of staff members at reception who can communicate in English & are helpful, most cannot & are not. The "Business Center" does not have a working printer. Staff will claim that it cannot scan documents but in fact the Reservation office can & will do this but the Reception staff must be pressed to do it. Perhaps they have become too successful & feel that they do not have to work as hard any longer to keep guests returning. 16 April 2013
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