Rated 4.1 out of 5 by 194
Rated 3.0 out of 5.0 by shaneT staffs are kind
The locatin is good and very close to Luohu Statin.
Staffs at the frnt desk were very kind.
01 August 2013
Rated 5.0 out of 5.0 by Nathan31 clean and comfortable room
The guest room is very clean and comfortable. The staff is very friendly and provides good service.
27 July 2013
Rated 4.0 out of 5.0 by JT1146 Mostly good
The room was good and for an inner city hotel quiet and up to the usual HIX standard.
The front of house staff were generally helpful and pleasant but the level of English of the the breakfast room staff was very weak.
The breakfast choices were poor and I believe need to be reviewed. I have stayed here before and the breakfast choices are still not satisfying. As this is the main meal of the day available in the hotel it is important they get this right.
26 July 2013
Rated 4.0 out of 5.0 by Mojoman Always good
This reasonably priced alternative to staying in Hong Kong is worth looking at. Staff improving. Rooms always clean & comfortable. Could use a couple extra English TV Stations. Lots of restaurants in area & a couple of fruit stands within a 5 minute walk.
About a 10 minute, 20 RMB Taxi ride to Border crossing.
13 July 2013
Rated 4.0 out of 5.0 by 1960KC Improvement suggestion
1. Water collecting at the rear of the wash basin due to the slope of the wash basin.
2. Refined sugar needed for coffee and tea instead of the coarse sugar which does not dissolve well in the hot beverages.
3. Room carpets need to be better maintained - too much dust and stains
10 July 2013
Rated 3.0 out of 5.0 by wskang Good service but improvements needed on lunch/ dinner offerings
Choices are very limited (same menu for lunch and dinner) but what the 2 most obvious improvements needed includes
1) food takes too long to be served. When I visited on the 1st, 2nd and 4th time, I had to wait 30 mins for a chicken set, spaghetti, etc. I was told the sandwich set will take that long as well. This is unacceptable when there is practically no other customers.
2) food are "not available". there is probably around 10+ options on the menus but on my 3rd visit, practically half are not available!
This is inconvenient when I need a really quick dinner at the hotel and do not want to walk out for meals.
I notice very few patrons to the restaurant during lunch/ dinner times but with the lack of options and long time taken to serve a simple sandwich or spaghetti meal, does the restaurant staff expects visitors to even return for the next dinner?
I stayed 5 nights (Jun-28-30, Jul4-5) and had dinners for the first 4 days. On the last evening, I decided its better to go out to the nearby Macdonald's where there are faster and better options. I suggest the hotel management can consider leasing out the restaurant to interested parties to provide better lunch/ dinner services. Honestly, by current standards, I hope the hotel is aware why there is practically no lunch/ dinner patrons. (at least during my stay)
07 July 2013
Rated 2.0 out of 5.0 by Picker Not feeling good hotel
Quite small room,,breakfast not good,,,,bathroom is not so arranged.
02 July 2013
Rated 2.0 out of 5.0 by AdelbertHK Poor bathroom amenities and wifi reception
Better bathroom amenities should be provided. Wifi signal and reception are weak, difficult to get connected but easily dropped out.
28 June 2013
Rated 5.0 out of 5.0 by Queenbee123 Very clean and comfortable
Very clean room, comfortable bed, good breakfast. Definitely stay again.
27 June 2013
Rated 4.0 out of 5.0 by 1960KC Good but can be better.
Overall the experience is good and comparable to other Express hotels. Iron in laundry room needs to be repaired. Cleanliness of cutlery and plates have to be more stingently controlled - i.e. dirty chopsticks, dried food etc stuck on to glasses and plates.
26 June 2013
Rated 5.0 out of 5.0 by kylin 各种满意，一点不足。
25 June 2013
Rated 2.0 out of 5.0 by Wallacechiu location and Room
room is too smal, no swimming pool, location is not good.
21 June 2013
Rated 4.0 out of 5.0 by Yinsor 整体可以 但是服务有待提高
17 June 2013
Rated 4.0 out of 5.0 by Vicky111 the place is not easy to find
Had a hard time to find the hotel, the cab driver didn't know where the hotel is, took me a long time to find it.
15 June 2013
Rated 5.0 out of 5.0 by kai12 物超所值，无以伦比
05 June 2013
Rated 5.0 out of 5.0 by kai12 舒适体验，物超所值
05 June 2013
Rated 4.0 out of 5.0 by KevinGL Will Stay Again
This is my 3rd stay at this location this year, average 3 nights per stay. The location is a bit off site but not too bad. Rooms are not as big as the US brand but good enough. I like the lighting, pillows, free bottle water, free & stable Internet access, enough English TV channels including CNN, BBC, MTV, and HBO. Comfortable desk and lighting for work. Bed is also good for sleep. Hot water and water pressure is a big PLUS.
The free breakfast is a bit boring, same stuff everyday. I wish there is more variety because after Day 1, I don't want the same thing for Day 2, and Day 3. Quality is good and it is free (I shouldn't complain). If the breakfast is more tasteful, I could eat everyday. So there are two ways for improvement.
Easy to find a Taxi (park at front door), 2 km from the train station to Guangzhou, 1 hr to Hong Kong Airport, and also 10 min walk to Subway are good for traveling.
I will be back again, but not for the breakfast.
30 May 2013
Rated 4.0 out of 5.0 by scorpioho 闹中取静，地段良好，打车方便，服务良好，性价比尚可
27 May 2013
Rated 4.0 out of 5.0 by Frequent1 Best Location & Service
I have stayed in this property numerous times and cannot find another brand/property with equivalent comfort and service within similar price range.
The staff give strong recognition to Priority Club members and their individual preferences - I would not hesitate to recommend this property to anyone visiting Shenzhen for business or pleasure.
24 May 2013
Rated 5.0 out of 5.0 by dddave Nice of good inn
One of good Holiday Inn Express in China. This hotel got me more then of other band, it not included Intercontinental Hotel.
In Shenzhen, China, I stay only Holiday Inn Express and Intercontinental hotel. This two hotel is able to show the standard and best of IHG.
24 May 2013
Rated 4.0 out of 5.0 by peterpn Comfortable and good service.
Comfortable and good service. however ,do not refill dringk water supply every day.
22 May 2013
Rated 4.0 out of 5.0 by Jacky007 The location and servise are good, the breakfast need improve.
The location and servise are good, the breakfast need improve.
15 May 2013
Rated 5.0 out of 5.0 by Morrie comfortable bed and clean room
It's my first choice in Shenzhen. The room is clean and comfortable. High efficiency staff service. Recommend
10 May 2013
Rated 5.0 out of 5.0 by Marc76 Relaxing Night
Not my first time staying in this hotel. Comfortable and relaxing are the words I will use to express my feeling.
Keep the good job.
09 May 2013
Rated 4.0 out of 5.0 地理位置好
因为是洲际的会员，假日酒店就是首选，经常往返香港， 罗湖假日确实方便。 服务还行，周边设施比较齐全，推荐朋友如果在罗湖附近，可以尝试下
09 May 2013
Rated 5.0 out of 5.0 by DavidNC great service and great vavlue!
I like to share my Holiday Inn Express stay experience with other guests. I think this hotel has great service and great vavlue! You will enjoy the good breakfast and comfortable bed. The location is great!
04 May 2013
Rated 3.0 out of 5.0 by JoeCN2013 Just OK
A good overall experience.
Breakfast and room are the best but Poor staff service.
01 May 2013
Rated 1.0 out of 5.0 by Derio Stay
Bad experience, gave me a smaller room than usual.
01 May 2013
Rated 4.0 out of 5.0 by Carnation 总体很棒
25 April 2013
Rated 3.0 out of 5.0 by Mojoman Disappointed
I have stayed at this property many times but may re-consider for the future. While there are a couple of staff members at reception who can communicate in English & are helpful, most cannot & are not.
The "Business Center" does not have a working printer. Staff will claim that it cannot scan documents but in fact the Reservation office can & will do this but the Reception staff must be pressed to do it.
Perhaps they have become too successful & feel that they do not have to work as hard any longer to keep guests returning.
16 April 2013