Rated 4.0 out of 5 by 67
Rated 1.0 out of 5.0 by MR. CM Recent stay
This is the second time in three weeks I have stayed at this hotel. This is also the second time I took a cold shower. There was no hot water. Also, fitness room and pool was down and not able to be used.
24 February 2014
Rated 1.0 out of 5.0 by Jmb43 Disappointed
Stayed with the hopes of a nice relaxing weekend. I was a bit disappointed. First the pool and the fitness center was under construction. They said it was on the web site but I didn't notice it before making reservations unfortunately as I would not have paid so much for a room in a hotel with minimum amenities.
The pipes had air in them they told me which is why I was awakened at 5 am to their terribly loud noise when the room above me flushed the toilet. In the morning I had not one drop of hot water for a shower. I was told it was because everyone decided to shower at the same time that morning. Hum. I have never in all my travels had a cold shower in a hotel until now. I was not happy. The beds don't have nice comfy comforters on them and the top blanket was dirty. The room temp control is old and you get either hot or cold no in between. Not comfortable for sleeping. Neither was all the noise from the interstate out the window. Not good soundproofing. Someone decided to do their laundry at 10pm which I could hear from my room.
The staff was friendly enough but didn't offer any discounts when I told them my complaints. And made to feel that pipes get air in them all the time ... Duh. And cold showers on a Saturday morning should be expected of course.
Sorry. I would not recommend this hotel.
12 February 2014
Rated 2.0 out of 5.0 by Charmer1414 Room was great, other areas need improvement
My girlfriend and I stayed at the hotel for an early Valentine's Day night out. We had a lovely suite that was spacious and very comfortable. We had a lovely time in our room and the staff we very friendly. The things that we did not enjoy was that first the pool and fitness room were closed and nothing was said at time of booking or during our check in. We noticed a sign after we had got to our room that stated the pool was closed. The next morning we went down to enjoy breakfast and seen that most of the item were out of stock or already put away when there was still an hour left till it closed. The pancake machine was not working and when we asked a staff member, they just yelled into the kitchen, "Hey, is this pancake thing broke?" and a person responded with " Yes, why do people keep asking me?" Maybe remove it from the bar or put an out of order sign on it or hears an idea.....FIX IT, and people would stop asking if it works for not. The hotel has a lot to improve on, but the room itself was lovely.
11 February 2014
Rated 1.0 out of 5.0 by Brownie41 Poor facilities.
When we checked in they tried to put us on the top floor which has smoking rooms. Needless to say you can smell the smoke when you get off the elevator. They finally found us a room on the first floor. First room had a light out in bathroom (that couldn't be fixed) and we had to put a wash cloth under the tub stopper so the water would drain. However, the staff went out of their way to find us another room on ground floor. Unfortunately, the drain in the shower and sink were both very slow and the entrance light was out.
The desk clerk also did not recognize me as a Priority Member (the second time this happened on this trip). You could easily hear the people in the room above you as they walked across the floor, in both rooms.
We have used this hotel several times in the past; needless to say this was not one of our better experiences. Chances are we won't be using it again.
07 February 2014
Rated 3.0 out of 5.0 by Chap 69 Overall experience
Overall experience was good, but was a little disappointed that the pool and fitness area were under construction. I feel the hotel was not a clean as when I have stayed there in the past maybe due to the construction. We did stay in a suite which was great for the extra room that we had, but the mattress on the pull out couch was in poor condition and should be replaced. Staff was very helpful and the breakfast was very good. If I am in the area, I will more than likely stay there again.
06 February 2014
Rated 5.0 out of 5.0 by urdaboss outstanding service!
coldest winter in history and a lot of traffic made me a very angry person to deal with!
after talking to dale at the desk for 10 seconds he assured me i would be warm and comfortable in just a few minutes!
if i could bottle a smile like his i could make a fortune!
great nite and a better breakfast with jake in the morning!
the food was hot and fresh and tasted great!
thanks to all!
09 January 2014
Rated 5.0 out of 5.0 by vatech40 Highly Recommend
For several reasons this is our hotel of choice when we are in the area. The location is perfect for us as we have family close by. The front desk personnel are very prefessional...Dale is our favorite... always friendly and accommodating, and it is apparent that he is aware of all that is happening. Breakfast staff member is attentive and breakfast bar is well stocked. Rooms could use updating, but are clean and cared for. We will continue to stay here when in the area.
03 January 2014
Rated 5.0 out of 5.0 by goinghome Great Hotel
First time staying at this location. Hotel and staff were great! Will definetly stay here again.
27 December 2013