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Rated 4.0 out of 5 by 231 reviewers.
Rated 5.0 out of 5.0 by Great location & very clean In the middle of Orchard Road. Next to Paragon Mall. Newly & clean hotel. Hope can maintain the cleanliness after years. 12 September 2013
Rated 4.0 out of 5.0 by Our recent stay My partner and I stayed for 4 nights on a short holiday from Australia, the only thing we weren't happy about was on checking in the receptionist asked for a swipe of our credit card which we said was fine as this is normal hotel procedure (we know as we both previously worked in hotels) but the whole room rate +$50 extra per night was held off our credit account which was over $1000 Australian dollars and our limit is $2000, this is ridiculous, we would have rather paid the balance of the room on check in then you would have our card details or you could take a swipe for maybe $50 but no need to take more than what the rooms worth really, I am a priority club me,bet I have stayed in Holiday inns all over the world and I have never had this issue before, its just plain rude to presume that we are going to cause damage to the room but if for some stupid reason we did, they also had a copy of my passport. Lucky we had access to internet banking and had funds in savings that we could move into another account. Our funds weren't taken off hold until a week after we got bak from holiday. Kind Regards, Kirsty 11 September 2013
Rated 4.0 out of 5.0 by Convenient & Afforadable Holiday Inn Express Orchard gives those on a tighter budget to stay at the most expensive area in Singapore. Convenient with a step away from a whole street of shopping malls and restaurants. It's only 5 minutes walk to MRT stations to take you to almost anywhere in Singapore. 11 September 2013
Rated 3.0 out of 5.0 by Convenient yet simple Great location and access to Orchard Road shopping district. It is a standard HolidayInn Express budget hotel. Very clean and comfortable. 10 September 2013
Rated 4.0 out of 5.0 by Good Location but room was stinking Location was the best. Right on top of the shopping Mecca - Orchard Road. Breakfast i thought was good enough -Very HI Express kind. The staff were too many and too attentive during breakfast hour. Overall very good Only thing was that room was stinking and when i tried reaching out reception no one really picked my call on few repeat calls. I was so tired that i gave up and decided to stay on in the same room. May be i got used to the smell after a while :( But i guess this must be just one off incident - overall i like it and staff was very nice and helpful 10 September 2013
Rated 2.0 out of 5.0 by would be good if no construction outside everything is fair but the construction outside is annoying, i already asked for a quiet room but still can hear the noise of construction in my room. however, the location is good,so it would be a good bargain when the construction finished, but it looks like that it will take months to finish the construction. 06 September 2013
Rated 5.0 out of 5.0 by First Time in Singapore This is a new hotel, very clean, very great staff, great wifi.........This place it top notch!! Also it is right off of Orchard so plenty of shopping and things to do. I can not wait until I can go back. 05 September 2013
Rated 5.0 out of 5.0 by Great new place in Singapore. Excellent thing to happen in Singapore. Will be my first choice henceforth. Courtious staff, especially Ms.AIMI 03 September 2013
Rated 4.0 out of 5.0 by Much more than expected A nice new hotel with a great location. Steps off of Orchard road shopping, a short taxi to all sites! Best IHG hotel that I have booked in Singapore. Only down side is the great location, you need to book a taxi in advance. 02 September 2013
Rated 3.0 out of 5.0 by Holiday Inn Express Recognise IHG Member at check in. Was given a nice room at the top floor. Helpful staff at reception desk. Facilities of the hotel is poor especially for business traveller. For the price that you are paying at HIE, you can stay at the Holiday Inn Atrium (with lower rate) and pay a little bit more there is a Holiday Inn further down the Orchard Road both with full facilities and if you are platinum member, most likely will be upgraded to the club facilities in both the Holiday Inn. Recommendation of this hotel : for shopping holiday, may be is ok for the location in the middle of the shopping belt, for business traveller.....?? 31 August 2013
Rated 5.0 out of 5.0 by Helpful staff and good location Very friendly and helpful staff. located in orchard road. i will surely come back again. 30 August 2013
Rated 4.0 out of 5.0 by Great Stay and Location Holiday Inn Express Orchard Road,, The staff are its Gems.. Great People . Room a bit on its small side .. approx. 20 sq,m. but understandable as its in Singapore. New Hotel. Good Breakfast.. New Concept of To Go Breakfast Buffet.. Bathroom small and have some leaks, Nice Design. Earth friendly measures in housekeeping. 29 August 2013
Rated 5.0 out of 5.0 by Fantastic service I travel for business all the time & value service over anything else! This is a very new hotel having opened just over a month before my stay. It doesn't have room service but does provide menus for a range of delivery services which I thought was a good alternative. The few minor issues I did have were rectified very quickly & the staff were without exception excellent. But Charmaine deserves a special mention her helpfulness & efficiency would not be out of place in any of the 5 star hotels I have stayed in. Overall I can't recommend this hotel highly enough & I will definitely be staying in this hotel again 29 August 2013
Rated 2.0 out of 5.0 by poor check in It took ages to check in (FO was slow and wasn't helpfull) and we booked 3 rooms only 2 rooms available and other room we got it at 4pm local time after we checked 3 times every 1 hour. Check in time supposed to be at 2pm. Wasn't a good experience. 29 August 2013
Rated 4.0 out of 5.0 by Comfortable bed and great location. This is the first time I stayed at this hotel. Everything goes well except nobody will answered your calls for calling reception and room services. 28 August 2013
Rated 5.0 out of 5.0 Location, location, location It is really in the heart of orchard road. Walking distance to h&m store. Sommerset is the closest MRT station. Could think any other but really recommend this hotel for those who enjoy shopping and business at the same time. 28 August 2013
Rated 5.0 out of 5.0 by 值得推荐的酒店 交通非常便利,就在乌节路上。靠近义安城附近,到MRT红线乌节站步行6-7分钟。双床房的床不是很大,大概100cm宽。免费上网和早餐,儿童免费。服务也很好。 28 August 2013
Rated 1.0 out of 5.0 by Highly Disappointing Will not stay here again. IHG check-in counter available but priority not given to IHG member. Room is extremely small for the price and no upgrades for elite members. Construction on-going beside the hotel so expect noises early in the morning. Last but not least, the check-in staffs shall be trained to smile 27 August 2013
Rated 4.0 out of 5.0 by Very friendly staff I was allowed to check in earlier than the specified time considering my platinum membership. The staff are generally very friendly and helpful. The only drawback is the bathroom, where a terrible smell persisted during my stay. Hope it can be improved. 25 August 2013
Rated 3.0 out of 5.0 by Mr Nice stuff , brkfst ok, room ok, room svs late for cleaning the rooms, Must wait for taxe, no bill captan , very close to shopping malls. 25 August 2013
Rated 3.0 out of 5.0 by Check-out delay No sense of urgency by staff in dealing with guests who are checking out. 23 August 2013
Rated 4.0 out of 5.0 by Excellent location and comfortable rooms Location is impeccable. Nearest MRT Somerset is 5 mins walk and bus stop is just 1 min walk. Rooms are comfortable and with comfortable bedding. Staff is helpful and cordial. Being an Express Hotel, it does not serve food inhouse but there are host of eating options on Orchard Road. Overall really noce place to stay and its value for money. 21 August 2013
Rated 5.0 out of 5.0 by Good location and good staff very nice hotel and friendly staff. also good to see free breakfast and internet. good value for money in orchard road. 21 August 2013
Rated 3.0 out of 5.0 by great location, reasonably priced Check in services below acceptable level...speed extremely slow, process protracted, long queues, average check-in time 8~10 minutes per guest. Volume of water flow in the sink substantially below average...close to dripping rather than running water from the tap Baggage stored in the outside of the hotel lobby area not secured and professional...not sure whether hotel has insurance to cover loss, theft or damage. 20 August 2013
Rated 5.0 out of 5.0 by Excellent location, very friendly staff! I would recommend this Hotel for travellers who are looking for convenience of location & amenities at a reasonable price. The staff make you feel very welcome and are always ready to help, the complimentary Breakfast & Wi-fi are a bonus...would definitely choose to come back! 20 August 2013
Rated 5.0 out of 5.0 by Nice Room and Breakfast You could expect everything from a professional express hotel, nice little room with comfortable beds, 40" flat screen, decent iPod dock, clean bathroom. Breakfast is nice, various. Check in and out were easy. The best part is actually this hotel is situated just behind Grand Park Orchard, very close to Paragon, makes us easy to go around. 19 August 2013
Rated 2.0 out of 5.0 by not acceptable for Singapore My husband tried to reach me and no one at front desk was answering the telephone -- at 7 a.m. 19 August 2013
Rated 3.0 out of 5.0 by not for everyone most people will appreciate the central location, if they like to shop for Prada/Gucci & other v. ordinary & standard int'l brands. Malls & shopping centers ring the hotel. The hotel is v. new, the staff v. willing & helpful, but there were long lines at check in & check out..just be prepared, for the price, it's probably worth the waits. And there were not always lines. My biggest disappointment was there was no acknowledgement or recognition of my Ambassador Club status...not one benefit, no extended check out; honestly, I don't think the staff (more than 1) even knew what Ambassador Club status is. Again, this will not affect most people. But it will affect me & most likely I'll try another place when I return, which I do often, to s'pore. I'm also there for business, so not a tourist, so keep that in mind when u make ur own decision. 19 August 2013
Rated 4.0 out of 5.0 by Great location and value for money Stayed 4 nights. Great location. - just behind Orchard Road and next to Somerset MRT station and 313 Mall. Being behind Orchard Road is good as its quieter. Security staff were helpful on arrival and promptly helped take my bags out from the taxi and to reception. Check in was fast and efficient. Room was clean and comfortable. Bathroom was small but manageable. Would have preferred more water pressure from the shower. Bed was comfortable although too small if you plan to share with a child. Breakfast was a simple buffet but was sufficient enough to start the day off with. Can however, get a little busy in the mornings. Overall an excellent hotel with a fantastic location and good value for money. Would highly recommend if you plan to use as a base for visiting Singapore during the day and use HHS room as a base for sleeping in at night. 18 August 2013
Rated 4.0 out of 5.0 by Well located Good location and within walking distance to food court, restaurant, shopping and many more. 17 August 2013
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