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Rated 3.9 out of 5 by 508 reviewers.
Rated 4.0 out of 5.0 by Excellent Staff & Facilities, Poor Quality Bed We found the whole HIE experience good apart from a very uncomfortable bed. Soft & soggy, dipping in the middle. We ended up with 1 in the bed and 1 on the sofa just to get a few hours sleep. Previous visits to other HIE's were good. We did mention our concerns to the Duty Manager. Room 229. 23 August 2014
Rated 4.0 out of 5.0 by Hotel was fine Stayed at this particular Holiday inn express a few times and everything is as it should be apart form the breakfast area which is small for the amount of guests. there seems to be a frenzy at breakfast time and the kitchen is not able to keep up to demand. Was not one off it seems to happen every time 23 August 2014
Rated 5.0 out of 5.0 by Good rooms poor food A well postioned hotel for the airport good clean rooms,only let down by the poor quality meals which we had in the hotel restaurant. 18 August 2014
Rated 5.0 out of 5.0 by excellent resturant and verfy friendly staff excellent hotel very friendly helpfull staff very comfortable rooms 18 August 2014
Rated 5.0 out of 5.0 by Great hotel Great, convenient hotel for Heathrow Airport which is close. Clean room, friendly staff and one of the only hotels to include breakfast as a bonus in the price. 18 August 2014
Rated 3.0 out of 5.0 by Family room Large spacious room for the family 2 adults and 2 children aged 4 and 9. It's a shame the size of the beds didn't represent the size of the room. Only a double bed for the adults and a lounge bed for the children to share. The room was unusually warm and the air con just couldn't cope with the heat as there seemed to be no 'blow' even on the highest setting. Staff were friendly - expect overpriced drinks and food at the bar and dinning area. Breakfast covered a good choice, just don't expect staff to tell you where to sit or where to go to get your breakfast, it's a case of a free for all... First time with holiday inn and I think ill stick with premier inn... 18 August 2014
Rated 5.0 out of 5.0 by Easy Access of London - easy stay Stayed whilst on a trip to London - 15 mins to Tube, that had really cheap all day parking. Hotel clean and tidy. Staff helpful and courteous. Breakfast - HUGE :-) and plenty of it. A good place to stay and true value for money. 17 August 2014
Rated 4.0 out of 5.0 by Very Comfortable At A Great Price Stayed Overnight Before Flying out of Terminal 5 The Following Day. The Rooms are spacious, clean and very comfortable. Complete with Air Conditioning and Fully Blockout curtains which assures you of a fantastic nights rest. Also a stand alone shower which is always a nice surprise not having to shower in a bath tub!! 16 August 2014
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