Rated 4.0 out of 5 by 908
Rated 4.0 out of 5.0 by Dave H Quiet and clean hotel
The hotel is located beside the M4 and not far from Heathrow airport, but there was very little noise.
Comfy and reasonable sized rooms and modern clean bathroom.
Bed was too firm and the bedclothes felt lightweight, the air-conditioning was stuck at 16 degrees in my room so I switched it off but the room didn't get too hot thankfully.
I think all HI Expresses have these types of bed and bedclothes/pillows, this is the only thing that lets this hotel down. But as I was only staying for a few hours between plane changes it was sufficient
November 27, 2015
Rated 5.0 out of 5.0 by CJE23 Staff were friendly and helpfull
Clean friendly Hotel.
Easy to find, staff were great.
Only issue, was breakfast could have been better and the bed is very soft.
Upgrade these issues and you will have a 1st class hotel.
November 26, 2015
Rated 2.0 out of 5.0 by Paul who is tall Unusualy Disapointed
This was a disappointment. Despite being Labelled as a T5 Hotel the 15-£20 taxi fair each way hurt when the hotel appears closer to the airport. Also private taxi charged me for the drop off when its free....
The room smelled as if someone had been smoking. Therefore droning airocn had to be left on all night. 2 hours sleep made the stay over a waist of time and money. When I mentioned it at check -out I was told it was unlikely anyone had been smoking as its a no smoking room...they would look into it....and that was that!
Seeing the other brand hotels on location at the terminal (and some of them plusher and less cost when I did some homework) has led me to explore more loyalty options and competitors apps...Not good guys.
November 25, 2015