Rated 4.0 out of 5 by 691
Rated 4.0 out of 5.0 by cwebb99 Modern, clean room - parking tricky
Excellent value for money. Nice room, bright, very clean and bed very comfortable.
TV remote was intermittent and the batteries looked like they had never been checked.
Was extremely busy during my stay so parking was not easy.
(Had to coordinate with others on spaces behind spaces, so i didn't get blocked in). Overall, would probably use again, but check-in earlier to get a space
01 March 2015
Rated 4.0 out of 5.0 by grdc Great hotel let down by poor restaurant
This hotel offers a very pleasant environment, with comfortable and clean rooms and a pleasant welcome from the staff on the reception desk.
Tratts restaurant, on the other hand, cannot be recommended at all. Inattentive staff, slow service, missing/wrong meals. Complaints were dealt with, eventually, but we would have preferred to have had our meals at the same time, with no fuss.
Note also that spend in the restaurant is invoiced as "Conference/Banqueting" so no Reward Points. I also never received the bonus points offered at check-in in lieu of a free drink/upgrade as a platinum member.
The breakfast buffet was clean and tidy and well stocked, and we had no problem finding a free table.
In all, a pleasant stay somewhat marred by our experience at the restaurant.
01 March 2015