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Rated 4.0 out of 5 by 74 reviewers.
Rated 4.0 out of 5.0 by Great front desk service Check in was quick, staff was friendly, and check out was as easy as signing a piece of paper and leaving the keys in the room. 21 August 2014
Rated 5.0 out of 5.0 by Great experience Staff was very friendly and helpful. The room was of a decent size and very clean and comfortable. Enjoyed my stay! Definable worth the money 20 August 2014
Rated 4.0 out of 5.0 by Good clean place to put your head I travel throughout the US often, and most of the times I stay at Holiday Inns. Generally, reasonable pricing, consistent quality, and decent service, which is what salesmen on the road look for when travelling. The Smithfield Providence Holiday Inn was more that acceptable! Regards, Jim T 18 August 2014
Rated 5.0 out of 5.0 by Nice Hotel /Great Value Staff were very friendly and helpful. Room was clean, beds comfortable and room was quiet. There were 3 weddings/receptions just ending when we arrived at 1:30am. I was worried there would be a lot of noise. We did not hear one peep when we got to our room. We stayed 3 nights and all 3 nights were great. Whenever we asked a staff member a question they were always willing to look up info (if they didn't know the answer) and they also printed out a map for us). We will definitely stay at this hotel again! Thank you for your hospitality. 18 August 2014
Rated 4.0 out of 5.0 by business center If I was on business I would not like to conduct it in the lobby, and secondly for 2 years in a row the printer did not work, a new printer is only $50 on the low end. Not very business like at all. 14 August 2014
Rated 4.0 out of 5.0 by Good stay Room was clean and comfortable, staff was very helpful. 11 August 2014
Rated 5.0 out of 5.0 by The staff was very helpful I spoke with Jerry several times on the phone and he went out of his way to make our stay very comfortable. 07 August 2014
Rated 5.0 out of 5.0 by Excellent stay Comfortable, large room. Comfortable beds, excellent sound proofing, excellent service, convenient location. 02 August 2014
Rated 4.0 out of 5.0 by very attentive staff Great staff, clean hotel would recommend staying again 30 July 2014
Rated 4.0 out of 5.0 by Great Value Hotel Another overall good experience. I guess I've stayed around 30 days in IHG hotels and this location was above average. Overall it was a great value for the area and allowed us to access both Providence and Newport! 25 July 2014
Rated 3.0 out of 5.0 by okay stay The hotel overall was okay. The breakfast had the standard nice variety of Holiday Inn Express hotels. However, the cleaning person should do a better job. My room had a very visible thick coating of dust on the desk and also on the divider between the bed and couch. I cleaned it myself. 24 July 2014
Rated 5.0 out of 5.0 by Great location and setting The stay at the Smithfield-Providence HEI was extremely nice and comfortable. 21 July 2014
Rated 5.0 out of 5.0 by Birthday This hotel was very clean and beautiful. First ,checking into the hotel I was greeted by Jerry, he provided great customer service,and also gave me a lot of information about where the pool was,what time breakfast opens,ect,ect,.His customer service was excellent allway smiled and said hello. The pool was okay wish it was a little bigger, I had to open up some windows to let some outside air in to breathe. My room was very clean and spacious, breakfast in the morning was okay just wish there was more of food selection, and more tables to sit I had kids with me and there was no more seats in the breakfast room. We had to take are plates,drinks,utilities back up stairs with us and eat in are beds. Overall this was a great hotel. 15 July 2014
Rated 4.0 out of 5.0 by Pricey, but comfortable. This hotel was in a convenient location and was comfortable. I thought the rate a bit high for the area, and the breakfast was mediocre, but overall it was a pleasant stay. 13 July 2014
Rated 5.0 out of 5.0 by For College Orientation Good Hotel to stay at... Highly recommend. Needed room for daughter's college orientation. 06 July 2014
Rated 2.0 out of 5.0 by Not worth the money This hotel is not worth the money for a weekend getaway, especially when its location is no where close to anything except a 7-11 26 June 2014
Rated 4.0 out of 5.0 by Convention Your staff was very accomodating to our group and everything was clean and orderly in the rooms. 26 June 2014
Rated 3.0 out of 5.0 by Comfortable Room was clean & comfortable. However the facilities were lacking. I booked the hotel to enjoy the fitness center & indoor HEATED pool. Fitness center was fine, but pool was not heated. In speaking to another guest, he said he had been complaining about the lack of heating for days but it never improved. My wife also was not happy about the business center not being available throughout our stay. 25 June 2014
Rated 5.0 out of 5.0 by great services nice clean and quiet food was good and always warm and fresh. 22 June 2014
Rated 5.0 out of 5.0 by excellent overall experience While we delayed in the process of checking in because there was no one at the desk, the gentleman did appear and apologize for the delay. We were very pleased with our room and the breakfast the next morning. The price was very good and we were impressed by the amenities offered.. We would not hesitate to stay at this hotelk again or any other in the system. 18 June 2014
Rated 2.0 out of 5.0 by Don't bother Not worth the price. Better values elsewhere in the area. 18 June 2014
Rated 4.0 out of 5.0 by Out of the Way I prefer Holiday Inn Express for both business and vacation travel, as I go from area to area. The HIE-Smithfield is having some beautiful renovation work done in the lobby, which is nearly finished. It will be very attractive. Two suggestions for this location: make a bigger sign at light at the nearest intersection- GPS doesn't quite match up to the building. Also, the pool was a little too cold- could you up the temperature a few more degrees. 31 May 2014
Rated 4.0 out of 5.0 by Spacious room/adequate bath Larger than average room with two full beds, plus a sitting area with couch , table , desk & chair . Nice amenity was the microwave, coffee pot and small refrigerator altogether in separate area, not near bureau or on the desk! Nice, Bathroom was small but adequate! Breakfast was self serve , pre made but also quite adequate! 28 April 2014
Rated 3.0 out of 5.0 by 4th stay here We have stayed at this hotel for 4 years in a row. Everytime we stay here we are very pleased with the room, service and the breakfast. This last time though things seemed very dirty and getting a little run down. We usually stay for 1-2 weeks when we come. This last time we had our 17 month old baby with us and the carpets in our room had a gross white substance on them. I asked the front desk to have the carpets cleaned but they were not. Also our carpet never got vacuumed once in 5 days we were there. The breakfast ladies were both very pleasant all mornings. You also used to have cookies up front for guests and no longer have those either. The showers were good though and the beds were comfy as always. 11 March 2014
Rated 5.0 out of 5.0 by Comfortable Bed and GREAT service Scott, the sales manager was wonderful. The printer was broken in the business center for the whole week I was there, yet, Scott interceded and helped me get everything printed right in his office! Another associate joined me, and we worked in the room. Hotel staff arranged to have a second desk chair so we both could work. Housekeeping staff accommodated our needs at every turn. Zack, evening front desk, was delightful and so helpful. Everyone seemed to really care about their customers. The broken ice machine on the second floor was a bit of a problem because I had to go downstairs to the front desk to get ice, but the refrigerator made up for that, in that I could put extra ice in there for the day. Altogether, my experience with the staff was incredible. 05 February 2014
Rated 5.0 out of 5.0 Front desk staff excellent, greated with a smile and greeting everytime I entered. My husband and I have spent the last three New Years Eves which is also our anniversary here. It is always a pleasure but this year it seemed better. The breakfast was very very good after I ditched the hard english muffin and got a cinnamon roll which i enjoyed. It's a nice getaway. Being only a few miles from the casino is very nice also.. 05 January 2014
Rated 5.0 out of 5.0 by Home for the holidays Hotel was very accomadating to us during our stay. The front desk and breakfast staff were welcoming and went out of their way to make sure we had what we needed while traveling with our twin granddaughters. Highly recommended to people that need a warm cozy spacious place to stay. 02 January 2014
Rated 5.0 out of 5.0 by Great experience The staff was very friendly and accommodating. The facilities were spacious and clean. Very impressive breakfast included. Will definitely recommend to others. 15 December 2013
Rated 5.0 out of 5.0 by Great service Comfortable and great service , from time entering hotel plesantly greeted. 13 December 2013
Rated 5.0 out of 5.0 by Great for business travel I travel extensively for business and I have always had enjoyable stays at this hotel. Nice, friendly and attentive staff, clean and comfortable rooms, quiet and peaceful for a good night's sleep. The internet connection and speed are great. I can get a lot of work done. I have stayed here many times in the least couple of years and never had a problem or complaint. 05 December 2013
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