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Rated 4.2 out of 5 by 254 reviewers.
Rated 5.0 out of 5.0 by Convenient to SFO airport Fine hotel with easy access to SFO airport; free shuttle 16 October 2014
Rated 5.0 out of 5.0 by Wonderful Stay and close to transportation I had a wonderful stay at this Hotel. The rooms were clean, the staff was pleasant at all times, and the comp breakfast each morning was more than great! 15 October 2014
Rated 5.0 out of 5.0 by AOK Great stay. We were there just for the evening - staff made our stay enjoyable. 14 October 2014
Rated 2.0 out of 5.0 by Unacceptable experience! In general, HIEX San Francisco Airport North has met my basic expectation to HIEX brand even the price during my staying period was a little bit higher than usual. However, there was one thing made me very disappointed about the hotel and I will never never come back to this hotel. I had booked 3 nights in the hotel, in the night of second day, I had checked with reception and inquired if it was possible to store 2 pieces of luggage in the hotel as we are going to travel to south of California the rest of our holiday and will come back to stay in the hotel again in 4 Oct, the night receptionist (a gentalman)told me that he need to check with his manager and let me check with day shift staff next day morning. The 3rd day (20 Sep) morning , I checked with a lady receptionist about the luggage storage, she told me that hotel normally only provide same day complimentary storage and will maximum offer 3 days complimentary storage for the guest, but she agreed to store our luggage after I explained that we will travel along south California and will come back 4 Oct for overnight staying and catch next day's flight, she checked system and found my reservation, she told me just bring the lugggage down and she will help to store. But that day we came back to hotel late in the evening and unable to bring down luggage in the night. So in the morning of 21 Sep, when I checked out at reception and asked duty receptionist (another lady)for luggage storage, she said it will not be the complimentary store and hotel has to charge $10.00 per piece/per day of the luggage, I tried to explain what her peer told me the day before, but this duty lady said her peer yesterday didn't have right to promise to me, then I said I want to talk to the manager on duty, she said she was the manager, I said I want to talk to the manager on duty who has name tag hang on the wall of reception (Sorry I forgot his name), then this lady called this MOD and spoke via phone, then she told me what she said before was also the answer from that MOD. So I just asked her that I want to speak with her manager via the phone, then she called and told that guy I want to speak with him over the phone, then the most critical 13 October 2014
Rated 4.0 out of 5.0 by pretty good pretty much average Holiday Inn Express experience. Close to runways, so convenient but not the quietest night's sleep. 09 October 2014
Rated 5.0 out of 5.0 by Clean, quiet and great location We had a morning flight after an eight day coastal trip and this HI is very conveniently located for returning a rental car and getting to the airport. Very clean, nice breakfast and comfortable room. 09 October 2014
Rated 4.0 out of 5.0 Good Airport Hotel very close to SFO Good Experience very close to San Francisco Airport, great for early morning flights. 07 October 2014
Rated 5.0 out of 5.0 by More than I had hoped for Customer Service on the telephone was exemplary. We dropped a rental car off at the airport and rode the hotel shuttle back to Holiday Inn Express. H.I.E. instructions on logistics at the airport were very clear. Upon our arrival, which was prior to check-in, Tess went above and beyond to make our wait for a room very pleasant. She was able to accommodate us in a lovely room quickly. She explained dinner possibilities knowing we were staying over for a next day flight. The room was spacious, comfortable and clean which allowed us to get a good nights sleep after two weeks of travel and a long flight home, After a great breakfast, we said our good-byes to a great staff. 07 October 2014
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