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Rated 3.9 out of 5 by 370 reviewers.
Rated 4.0 out of 5.0 by Very nice indeed My wife and I went there for a short break and it was great. The location was perfect and we quite enjoyed our stay. 02 March 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service Everything was perfect and better than expected apart from minor issues at breakfast with utensils missing 02 March 2015
Rated 1.0 out of 5.0 by 1st really bad hi The room was OK. Typical holiday inn express, on arrival smelt quite strongly of bleach. The man on reception who checked me in was friendly. Now for the bad: Location is just off the motorway, which I thought would be handy but turns out traffic outside both going into and leaving Southampton is terrible As advised by reception left at 7am both days. Reception stank of damp, coming from under the ice machine where mould was clearly growing. Pointed this out to the night staff who shrugged it off. Breakfast was poor, no orange juice. Glasses in bar were dirty Asked for still mineral water on 1st night and told they had sold out as it was so popular, but offered a glass of water from an open bottle. 2nd night still no water and even more of an overpowering smell of damp. I've stayed in lots of ihg hotels and this was by far the worst. Every ihg hotel so far before has been great, so it won't put me off the brand too much, but may consider alternatives. Never will return to Southampton West HIE. 02 March 2015
Rated 5.0 out of 5.0 by Another great stay This was my second stay at this hotel and it was equally as good as the first. The reception staff made me feel I was a special guest, a lovely welcome. Rooms are clean and spacious, you can have a meal and a drink on site and you get free wifi in the room and around the hotel. Plenty of free parking spaces. A great choice for a more moderately priced hotel than the Southampton city centre places yet its within easy reach of the city. You finish off the stay with a adequate hearty breakfast with a choice to suit all. 28 February 2015
Rated 5.0 out of 5.0 by Excellent Support during Stressful Period My wife was to under go major surgery in Southampton General Hospital, rather than a daily round trip of 120 miles I stayed at the hotel. The whole staff knew the situation and were very considerate and flexible during my uncertain schedule, arranging two extra nights accommodation during a very busy half term week, when her discharge was delayed. I cannot speak highly enough of the two duty managers for their kindness and we will have no hesitation in staying here again. 27 February 2015
Rated 3.0 out of 5.0 by Adequate but Breakfast chaotic Too many people trying to get breakfast even though it was about 9.30 am 26 February 2015
Rated 4.0 out of 5.0 by Nice room, noisy car park I have stayed at Holiday Inn Southampton on 2 occasions, on both visits I found the room comfortable & clean & the staff helpful. During my first visit I had a room on the first floor & slept well, however during my last visit my room was on the ground floor & I was woke several times during the night by cars being parked as the car park was right outside my window, yes I'm a light sleeper. Would also like a little more vegetarian options on the dinner menu & at breakfast. This would not put me off staying here again though, I'd just ask not to be allocated a ground floor room. 26 February 2015
Rated 5.0 out of 5.0 by Nice hotel near to peppa pig world Good value for money. Breakfast was really good. Staff are friendly. Overall, my family had a great at time hotel. 26 February 2015
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