Rated 3.4 out of 5 by 155
Rated 4.0 out of 5.0 by Holloway39 Room seating!
Most hotels, even of the 'Budget' variety, allow two people to be seated in comfort. Not so Holiday In Express, which provides two beds, but only one chair. I suppose, with hindsight, and previous experience, we could take along our own folding garden seat, which might raise a few eyebrows.
No I think not, it must be possible for a further chair to be added, as there is ample space, for the comfort of both guests, sharing a double bedded room.
02 December 2013
Rated 3.0 out of 5.0 by Findus46 Average stay
Stopped two nights during November 2013 andthe service was at best average . Had to ask twice for internet access vouchers and was not recognised as an IHG member on check in. The in house restaurant food was poor, pie and chips was clearly just microwaved and the scallop and mash starter size was poor even for a starter.
Will look at other hotels in the area for next trip down in January 2014.
30 November 2013
Rated 5.0 out of 5.0 by Joyce1 Great value for money every time
Room size great with all that you need for your stay. Staff, as always, friendly and helpful. Look forward to staying again soon
28 November 2013
Rated 3.0 out of 5.0 by CarlitoRR In need of TLC both rooms & staff
My experience is comparable to a recent stay at Holiday Inns Express Southampton -M27. The hotel is tired and lacks a general warmth that its cousin achieves. Staff are invisible and focused on everything xcept the Customer. Refurbishment work was being undertaken to rooms that were in the same locality as my room, and the disturbance significant. No prior warning or real apology even after constructive complaint to reception. Lingering smell of adhesives lasted well over 24hrs and toxic,
Optimistic that with refurbishments completed the whole environment will improve - but it must extend to the staff & management as well. This is a travellers hotel and would think twice about using it for leisure and relaxation, facilities are - generally poor.
25 November 2013
Rated 3.0 out of 5.0 by N7supernova Great room however noise!
The room was clean and had everything I needed - apart from air con/ heating. I woke up every hour through the night due to the road next to the hotel (not their fault!) as well as my neighbours who had decided running down the corridor at 4am was funny. The room above me was extremely loud and I could not get a decent nights rest. The room was really cold and there was no way I could turn on the heating.
I would stay here again however but maybe on the other side of the hotel.
25 November 2013
Rated 4.0 out of 5.0 by flowery COMFORTABLE BED AND FRIENDLY STAFF
We found the hotel to be very comfortable and excellent value for money with breakfast included.
21 November 2013
Rated 4.0 out of 5.0 by Sheila51 Enjoyable stay and better ecnomoically than other major hotel
It was lovely to be greeted by smiling and helpful staff on reception. Dealt promptly with booking us in and gave advice when asked questions.
Comfortable bedding and excellent facilities within the bed room. Would prefer to be kept separate from any family rooms even if requesting a non smoking room, is my only one niggle.
Would use Holiday Inn Express again in the future as the facility are much better than a certain other chain of budget hoteliers.
Keep up the good work.
21 November 2013
Rated 5.0 out of 5.0 by tks1962 12 ROOM BOOKING ALL VERY HAPPY
We as a party had 12 rooms in this hotel over a weekend . the staff were freindly and helpful and coped very well with all our needs Duane and Lewis on the evening shift and June and Marc on the night shift were happy to help with a genuine smile .We did not eat here excpet for breakfast which is good and it is free .
20 November 2013