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Rated 3.7 out of 5 by 251 reviewers.
Rated 4.0 out of 5.0 by Comfortable room , great service, poor breakfast We had no problems with anything only the breakfast experience. The room was full and people were waiting for tables. Eventually an adjoining room was opened but it was very cold. We couldn't get to the food as there were so many people trying to get their food at the same time. There were no clean cups or cutlery due to the rush. The room is just not big enough to take so many people at once. 19 August 2014
Rated 3.0 out of 5.0 by Not so much a hotel, more like a community centre This used to be a really nice hotel ideal for business travellers and cruise passengers - until it sold its soul to a children's theme park and for several years (even now) you feel that you're not staying in a hotel but in a community centre and the ratings of this place bombed. This visit was no different. Full of screaming uncontrollable kids with their equally uncontrollable parents. We arrived late in the hope that the little darlings would be asleep - WRONG!! It was still like a community centre. Managed to get some sleep and got up early in the hope that the little darlings and their parents might still be asleep - WRONG AGAIN! Breakfast was an ordeal and we couldn't wait to get out of there. This hotel can only go one of two ways - either terminate the contract with the theme park and get your regular business travellers and cruise passengers back or remove it from the Holiday Inn Express chain. 19 August 2014
Rated 2.0 out of 5.0 by very unhappy with our stay My family and i were very dissapointed with our stay. My son and daughter slept on the put u up and were awake on and off all night because the bed was extreamly uncomfortable. The room was very hot and for the amount we paid i was shocked at what we got. Breakfast was ok but the choice was very limited. We were just very unhappy about the whole experience as it was the start of our holiday. 18 August 2014
Rated 5.0 out of 5.0 by Comfortable room and great service Travelled down from Yorkshire and was warmly greeted by reception staff. Wish every hotel had your excellent staff. Definitely will return when we have our next cruise. Very helpful written details to carpark for our cruise ship. 18 August 2014
Rated 5.0 out of 5.0 by Dog Friendly, lovely staff Enjoyed a 2 night stay with children and pet dog. Very nice hotel, nice room. Enjoyed our stay and hope to return. 18 August 2014
Rated 3.0 out of 5.0 Great staff but rooms tooooo warm Staff were great but rooms were extremely warm. Must have been in high 20s. We changed rooms but it made no difference. The corridors were the worst for some reason. 14 August 2014
Rated 4.0 out of 5.0 by level of kettle overall my experience was a very positive one. however having a young child with me it did make me a little nervous that he kettle was very low at child height and small and little looking like a toy kettle. 13 August 2014
Rated 5.0 out of 5.0 by Great location and lovely reception staff. Hotel was easy to find, plenty of parking and felt secure. My daughter and I were warmly welcomed and both the men on reception were attentive and helpful. Breakfast seemed very busy but food and crockery was replenished quickly. I would have liked more fruit options, never been a fan of grapefruit and apple doesn't chop well into yogurt:) But overall we liked it and will be back! 13 August 2014
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