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Rated 3.9 out of 5 by 393 reviewers.
Rated 3.0 out of 5.0 family room no larger we booked the family room and there was no room to do more than squeeze around the bed. There was no room to get on the side up against the window. It was rediculously small and would not class suitable. The breakfast was chaos! The layout extremely poor with people circling round each other . Double bed size small by other standard set. Sitting area was not comfortable or welcoming. Far prefer other brand even if this stay was very well priced. Asked for 3 rooms close together and ended up with 2 one end of the building on separate floor to the 3rd despite 2 months advance booking. 15 April 2015
Rated 3.0 out of 5.0 by falling standard I have stayed at this hotel for business a number of times over the last ten years. Initially I chose the hotel for its location and found it to be of a good standard. In recent years the standards have dropped and I have noticed fewer business people staying and more families with young children. In future I will most likely choose one of the other HI hotels in the surrounding area even though they are not in as convenient location for my business. 13 April 2015
Rated 4.0 out of 5.0 by Clean And Comfortable On business and the rooms were clean and comfortable, had a decent meal, internet fairly good also. everything i needed was available 13 April 2015
Rated 5.0 out of 5.0 by Excellent staff and good value We stayed recently at the Holiday Inn Express which was booked at the last minute due to a delay in our cruise departure. Staff on arrival were very helpful and sympathetic to our situation. We were surprised that breakfast was included in the cost. The room was very clean and easy to adjust to a temperature that suited us both. There were a limited amount of accessible power sockets for charging. But to be fair, as a seasoned traveler I could lay this criticism at most hotels in the world! As a critical friend, I would encourage Holiday Inn Express to ensure that the doors into each room are better sound insulated for future developments. 13 April 2015
Rated 5.0 out of 5.0 by Great service and lovely view room. Once we arrived at the hotel there was some horses out on the field which was a beautiful view. The kids loved looking at them. The reception staff were so well mannered and had a smiles. The room was a little tight not the hotels fault we had the travel cot. Other than that the room was very nice the bed comfortable and very clean. The only slight down side was the breakfast I have stayed in other holiday inns and we had a choice of a lot of different types of cereals especially for the children. And the choice of other breakfast catered for different types of needs. But all in all the hotel was good. And would stay again. 11 April 2015
Rated 5.0 out of 5.0 by Great location and staff Great being able to purchase cooked food in the evening at the hotel. 11 April 2015
Rated 4.0 out of 5.0 Spotless room and helpful staff The accommodation was excellent, but would benefit from an adults only breakfast room as this is a popular spot for families with very young children (visiting the zoo and Pepper Pig !!!), and was chaotic over the Easter period. Food served buffet style meant that some items were sampled by toddlers and returned to the buffet having been sucked/nibbled !!! The dining room is functional - no frills and not somewhere I would choose for an evening meal. However, all said, the room was immaculate - no mildew in the shower and bedding changed and crisp. Staff could not have been nicer or more pleasant and helpful despite being rushed off their feet. 10 April 2015
Rated 5.0 out of 5.0 by Very attentive and helpful staff Very helpful staff we were very impressed. Our room was spotless clean and roomy.Breakfast is fair but still good value for money for the price you pay for your room.We would def recommend it to friends. 09 April 2015
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