Rated 4.5 out of 5 by 233
Rated 1.0 out of 5.0 Poor experience because of amenities
My boyfriend and I live in the Houston area and thought we would plan an overnight stay so we could relax by the pool. The sole purpose of our visit was the use the pool and hot tub. We checked in Saturday and went to the pool which was nice and quiet. I noticed the sign said the pool opened at 6:00a.m. so I told my boyfriend I was going to get up early and go hang out at the pool before we had to leave. So the next morning about 7:45a.m. I headed down to the pool. No one was there so I turned on the hot tub and sat down at a table and within 5 minutes a whole crew of workers came in and laid plastic down, turned the hot tub off, set up all of their equipment and began to paint. I was very upset at this because I don't understand why you would have that done on a busy weekend knowing your guests want to use the amenities. I called them Monday morning to explain what happened and the manager said she was not going to refund the money because yes the pool area had been shut down for several hours, but guests were able to use it later in the day. My problem with that is we had to check out at 11:00 so we could not use it later in the day. I was already displeased with the fact that they shut the pool and hot tub area down, but then to act as if it was no big deal to them made me decide to never go back to that hotel again. We stay at Holiday Inns on a regular basis because we are reward members, but I will not stay at that one or recommend it to anyone.
July 28, 2015
Rated 5.0 out of 5.0 Great Experience
Very comfortable and enjoyable stay. Staff was attentive,
friendly and kind making my stay relaxing.
July 28, 2015
Rated 5.0 out of 5.0 by Deb DB Nice stay.
A little high of price for the stay, but nice. The outlet was too loose for the plug, but otherwise great.
July 27, 2015